Veteran's Education Benefits Specialist

Job description

Job ID 601821
Location Green Bay


Department: Financial Aid
Reports To: Director, Financial Aid
FLSA Status: Non-Exempt
Amount of Travel Required: Some travel required
Union Code: ESS
Positions Supervised: None
Salary Grade: C

STANDARD HOURS: 37.5 hours per week. Monday - Friday 8:00 am - 4:30 pm with flexibility and ability to work until 6:00 pm one night a week and as needed for special events.
*Current benefit eligible employees will be placed within the pay range based on their current rate/range.

Required online application available on website:

Location: Northeast Wisconsin Technical College, Human Resources, 2740 West Mason Street, Green Bay, WI 54307-9042. All postings are considered current and available until removed from the website.

Northeast Wisconsin Technical College is committed to promoting a learning environment where employees and students of differing perspectives and cultural backgrounds pursue career and academic goals embraced in an environment of respect and shared inquiry.
The College is seeking to attract ethnically diverse instructors and staff who can inspire our increasingly diverse student population.


The Veterans Education Benefit Specialist will assist current and prospective veterans and family members with securing federal and state Veteran educational benefits. Responsible for certification of enrollment information for eligible Veteran students and dependents to state and federal Department of Veterans Affairs. Assist in the coordination and implementation of services to veterans and their families.

Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the functions identified in the job description.
Essential Functions Statement(s)

  • Advise veteran students regarding state and federal veteran education benefits in accordance with federal and state regulations.
  • Serve as the liaison with the state and federal Departments of Veterans Affairs for the coordination, administration, and supervision of all veteran and dependent related educational benefit programs.
  • Responsible for certification of enrollment data for eligible Veteran students and their dependents to the State and Federal Department of Veterans Affairs in accordance with applicable regulations.
  • Monitor enrollment data changes and report changes accurately and timely to the Federal Department of Veterans Affairs through utilization of federal Veterans Affairs software system (VA Once). Prepare documents for catalog review process and participate in the VA auditing process.
  • Communicate with various federal, state, and local agencies regarding various student matters.
  • Maintain accurate records and reports in accordance with state and federal guidelines. Maintain Veteran Educational Benefit programs Policy and Procedure manual.Prepare fiscal reports as required for federal and state Veterans Affairs.

  • Develop and facilitate workshops, events, and participate in appropriate programs and outreach activities, including club advising that foster student success.
  • Work collaboratively within the community, to provide veteran students and their families resources and support services needed.
  • Assist with cross-functional Enrollment Services functions.


Competency Statement(s)

  • Values - Demonstrate behaviors and action that support the College's values - Customer Focus, Everyone Has Worth, Passion and Inspiration, Collaboration, Emotional Intelligence, Results and Accountability, Valuing Talent and Well Being, and Ethics.
  • Student Success - Demonstrate behaviors and actions that support student recruitment, retention, and student success initiatives.
  • Diversity Oriented - Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, disability, socio-economic background, or job type.
  • Accountability - Ability to accept responsibility and account for his/her actions.
  • Accuracy - Ability to perform work accurately and thoroughly.
  • Customer Oriented - Ability to take care of the customers' needs while following company procedures.
  • Detail Oriented - Ability to pay attention to the minute details of a project or task.
  • Organized - Possessing the trait of being organized or following a systematic method of performing a task.
  • Time Management - Ability to utilize the available time to organize and complete work within given deadlines.
  • Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
  • Research Skills - Ability to design and conduct a systematic, objective, and critical investigation.
  • Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.
  • Conflict Resolution - Ability to deal with others in an antagonistic situation.


Education: Associate Degree in Business or related field.
Experience: Minimum of two years of work experience related to VA education benefit programs.

**An equivalent combination of education and work experience may be considered.
Computer Skills
Microsoft Office Suite
Experience with student records information management system (e.g. PeopleSoft Campus Solutions) and Department of Veterans Affairs database (VAOnce) preferred.


Physical Demands
N (Not Applicable)
N (Not Applicable)
C (Constantly)
Handling / Fingering
C (Constantly)
Reach Outward
F (Frequently)
Reach Above Shoulder
N (Not Applicable)
N (Not Applicable)
N (Not Applicable)
Squat or Kneel
N (Not Applicable)
N (Not Applicable)

10 lbs or less
O (Occasionally)
11-20 lbs
O (Occasionally)
21-50 lbs
N (Not Applicable)
51-100 lbs
N (Not Applicable)
Over 100 lbs
N (Not Applicable)

12 lbs or less
O (Occasionally)
13-25 lbs
N (Not Applicable)
26-40 lbs
N (Not Applicable)
41-100 lbs
N (Not Applicable)

N (Not Applicable)
Activity is not applicable to this occupation.
O (Occasionally)
Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs/day)
F (Frequently)
Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)
C (Constantly)
Occupation requires this activity more than 66% of the time (5.5+ hrs/day)

The College has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the College reserves the right to change this job description and/or assign tasks for the employee to perform, as the College may deem appropriate.

NWTC does not discriminate on the basis of age, race, color, disability, sex, gender, sexual orientation, gender identity, national origin or other protected classes.





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Job No:
Posted: 4/7/2018
Application Due: 5/22/2018
Work Type: