Student Affairs Case Manager

Job description

The Division of Student Affairs at the University of Colorado Boulder is inviting applications for a Case Manager. The Case Manager serves as the primary resource for managing student issues related to crisis intervention and coordination with other CU Boulder departments and facilitates communication to and from the Students of Concern Team (SOCT). This position will triage the referrals and reported information as it comes in; investigate as necessary to gather available information; prioritize cases; and determine the appropriate response, including but not limited to whether the reported information should be reviewed by the SOCT or whether the Case Manager can provide the needed assistance. Once a student intervention has been initiated and support structures are in place, the Case Manager may provide further follow up with student, as needed.

Who we are:

The Division of Student Affairs is dedicated to supporting students and enhancing their success. In order to empower all students to succeed, we provide programs, services, and facilities focused around three key areas: student support & development, student life & engagement and health & wellness. Student Affairs serves as a partner with faculty and staff to ensure that students thrive academically.

What your key responsibilities will be:

Student Advocacy & Case Management

  • Take reports, investigate concerns, evaluate, and present cases to Students of Concern Team (SOCT).
  • Serve as a point of contact and provide consultation for campus community members who are seeking guidance and advice about our services for students who may be experiencing distress; also communicate possible intervention steps and procedures.
  • Respond to walk-ins and phone calls related to students in distress.
  • Obtain and review update on distressed students and facilitate the flow of information between appropriate offices.
  • Assist referred students in making use of University and/or community resources and services.
  • Provide one-on-one consultation with students seeking guidance and resolving educational and personal challenges.
  • Manage and make appropriate referrals to on-campus resources and community-based resources.
  • Communicate with parents/guardians, families or designated emergency contacts as appropriate.
  • Serve as a member of the case management team and communicate current information related to cases concerning students in distress; work closely with the Director, Senior Case Manager, SOCT and assist in determining appropriate action to take on referred cases.
  • Coordinate and implement recommendation to the case management team regarding students in distress.
  • Coordinate follow-up and tracking of students in distress to monitor progress and ensure compliance with recommendation; maintain confidential student records.
  • Complete documentation and maintain record keeping of student cases in Maxient, an electronic database.

  • Coordinate follow-up and tracking of students of concern.
  • Assist in collection of assessment data; preparing reports and presentations on the student of concern process.
  • Document student contacts and assist in record-keeping process for students of concern including the electronic database system.
  • Follow up on cases, monitoring progress through resolution.
  • Assist in preparation of weekly, monthly, and annual reports of services provided and students served.
  • Assist in the development and maintenance of the website, links, brochures, and communication.
  • Inform the Senior Case Manager and Director of pertinent ongoing cases, projects, and possible threats.
  • Assist with emergency operations planning, division education/training and tracking.
  • Assist in reviewing and developing policies, procedures, and training to support the successful operations of the division.
  • Assist with assessing outcomes and develop strategies for improving services, programs, facilities, and communication.
  • Serve on committees, task forces, and working groups as designated.

University Collaboration
  • Manage referrals of distressed students and provide feedback to referral agents.
  • Coordinate with representatives from various departments including Student Conduct, Housing and Residence Life, Office of Disability Services, University Police, Office of Victim Assistance, counseling services, University legal Counsel, and appropriate staff and faculty across the university.
  • Assist with outreach and education with appropriate university and off-campus constituents, including web based systems of reporting.
  • Provide connection to resources for members of the campus community; including staff, faculty, departments, and colleges.

The University of Colorado offers excellent benefits, including medical, dental, retirement, paid time off, tuition benefit and ECO Pass. The University of Colorado Boulder is one of the largest employers in Boulder County and offers an inspiring higher education environment. Learn more about the University of Colorado Boulder.

Be adaptable. Be impactful. Be respectful. Be Boulder.


What we require:
  • Master's degree in higher education, student affairs, counseling, psychology, social work or a related field.
  • Two years of relevant experience in higher education primarily working with student populations.
  • Experience in crisis management and response.
  • Demonstrated computer proficiency (word processing, spreadsheets, database systems, etc.).
  • Demonstrated experience in facilitating training and presentations to students, staff, or faculty.

What you will need:
  • Experience developing and maintaining case management files.
  • Ability to interact effectively with students, faculty/staff, parents; demonstrated ability in managing difficult and complex situations involving students.
  • Excellent written and oral communication skills.
  • Current knowledge of principles/practices in student development, multicultural competence, and case management.
  • Excellent interpersonal skills; ability to manage multiple competing priorities.
  • Ability to work cooperatively with others within a multidisciplinary team environment; evidence of effective collaborative relationships with students, faculty, staff, and parents.

What we'd like you to have:
  • Experience working in a college or university setting in the areas or case management and/or working on a university behavioral intervention team or threat assessment team.
  • Experience using electronic case management system.

Preferred qualifications may be used to further reduce the pool of applicants to those who are most highly qualified.

Special Instructions to Applicants:Please apply by April 26, 2018.

If you have technical difficulties submitting application information, please contact the CU Careers help desk at [email protected]. All other job related inquiries should be directed to the posting contact for this posting.

Application Materials Required:Cover Letter, Resume/CV

Application Materials Instructions:To apply, please submit the following materials to this posting at

1. A current resume.

2. A cover letter that specifically addresses the job requirements and outlines qualifications.

Please combine materials into one document and upload as titled: Last-First-12975.
Please do not upload references at this time.

Job Category: Student Services

Primary Location: Boulder

Department: B0001 -- Boulder Campus - 11126 - Student Support & Case Managem

Schedule: Full-time

Posting Date: Apr 6, 2018

Closing Date: Apr 26, 2018, 10:59:00 PM

Posting Contact Name: Boulder Campus Human Resources

Posting Contact Email: [email protected]

Position Number: 00744646





Diversity Profile: University



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Job No:
Posted: 4/7/2018
Application Due: 4/29/2018
Work Type: