Assistant Director of Financial Aid

Job description

Date: April 6, 2018
Title: Assistant Director of Financial Aid

Description: Under the supervision of the Director of Financial Aid, the Assistant Director of Financial Aid is responsible for working with students, parents, and colleagues in a fast-paced environment.  The Assistant Director of Financial Aid is further responsible for disseminating general financial aid information to families of current and prospective students and for counseling families on financial aid procedures and options.  The Assistant Director of Financial Aid is also responsible for a variety of tasks within the functions of the office, which may include federal, state, and private program administration.


  • Disseminate financial aid information to current and prospective students and families and counsel on financial aid procedures and options.  Advise students and their families regarding financial aid application procedures, eligibility requirements, college policies, and availability of federal, state, and institutional aid options.
  • Create and revise financial aid award packages.
  • Process, certify, and reconcile federal, private, and institutional loans and federal grants.
  • Perform federal Verification of student files.
  • Write, maintain, and run Informer reports.
  • Provide needed information for federal audits and various surveys and reports.
  • Supervise Financial Aid Office Work-Study students and Summer student workers.
  • Participate in major campus events, including Admissions Open Houses and Commencement.
  • Perform other job related duties as assigned.


  • Associate’s degree from an accredited college or university, or a Business School certificate.  (Bachelor’s degree preferred)
  • 1 to 3 years of experience in a financial aid or other office in a business setting.  Experience in higher education is preferred.
  • Excellent customer service skills.
  • Strong attention to detail.
  • Ability to quickly learn new processes.
  • Computer database comfort and familiarity.
  • Ability to create and maintain positive relationships with all internal and external constituents.
  • Possess (or be willing to learn) and maintain current, thorough knowledge of all aspects of federal, state, and institutional financial aid programs and operations.
  • Maintain familiarity with data processing as it relates to financial aid programs.
  • Ability to work independently with little supervision.
  • Ability to communicate effectively, both orally and in writing, to a diverse faculty, staff, student, and family population, including formal presentations.
  • Ability to handle difficult situations and conversations.

Hartwick College Information:

An independent, residential liberal arts college enrolling approximately 1,400 full-time undergraduates, Hartwick embraces the teacher-scholar model, with teaching excellence as the first priority, and seeks to recruit, retain and promote a diverse workforce. 

Located in the scenic Susquehanna River valley in Oneonta, NY, near the northern foothills of the Catskill Mountains, the College features a Liberal Arts in Practice curriculum and aspires to "be the best at melding liberal arts education with experiential learning."  

Hartwick offers health benefits to domestic partners of employees, and prohibits discrimination on the basis of sexual orientation/preference and gender identity/expression.  Hartwick is an Equal Opportunity Employer, committed to broadening “the understanding, awareness, and appreciation of diversity among all members of the Hartwick community.”  Women, minorities, and other underrepresented groups are especially encouraged to apply.  

Hartwick College is committed to provide a safe and secure educational environment. Employment at Hartwick College is therefore contingent upon a successful background check on every new employee. Candidates to whom an offer of employment is made will be required to sign a Release of Information Form authorizing the College to conduct a thorough background check.  

Application Instructions:

Hartwick College is committed to a diverse candidate pool, values an inclusive workforce and workplace environment, and wishes to minimize or eliminate the impact of implicit bias during the search and hiring process. To apply, please submit two single pdf copies of your application materials. One of these copies should have any and all reference to your name redacted. The other copy should leave any reference to your name intact. Both copies should be inclusive of the content below.

  • cover letter
  • CV/resume
  • A brief statement about your philosophy of support for student success
  • Diversity Statement – a statement addressing how past and/or potential contributions to diversity will support Hartwick College’s Diversity Statement (
  • and the names and contact information for three references (at least one of your references must be from a current and/or previous supervisor) 

All materials should be sent electronically to Jarvis McCowin, Coordinator of Inclusion, at [email protected] with [Position Title] in the subject line. Applications may also be mailed to the Office of Human Resources, Hartwick College, P.O. Box 4020, Oneonta, NY 13820 or faxed to 607-431-4329. Review of applications will begin immediately and continue until the position is filled.

To see an example of a redacted resume, please visit the following (




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Job No:
Posted: 4/6/2018
Application Due: 5/23/2018
Work Type: