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Technology Support Specialist

Job description

POSITION SUMMARY:

Under moderate day-to-day supervision, with a moderate degree of independent judgment and discretion, provides hardware, software, networking, and server support as required by the Technology Desk.

POSITION RESPONSIBILITIES:

  • Provide level one and two technical support for Mac and PC computers, peripherals and associated equipment.
  • Identify problematic trends and develop pro-active solutions in collaboration with developers and system administrators.
  • Assist with the deployment and maintenance of computers and computing devices.
  • Assist the Technology Services staff with daily operations, call tracking, and other duties, when necessary.
  • Display excellent customer service skills while handling issues via phone, remotely, or on-site.
  • Repair and/or replace under-warranty Mac and PC hardware.
  • Respond, update and close all service requests assigned by the Service Desk.
  • Perform all other related duties as required.

QUALIFICATIONS:

Education: HS Diploma/GED required, BA preferred.

Experience: Two years technology experience with Mac and Windows. PC virtualization and networking knowledge is a plus.

Knowledge and Skills:

  • Advanced knowledge of Windows 7 and 10, Mac OS X, Active Directory, virus removal, and hardware replacement.

TO APPLY:

Please submit your cover letter, resume, and the names and contact information for three professional references.

PRATT INSTITUTE IS AN EQUAL OPPORTUNITY EMPLOYER AND RECOGNIZES AND VALUES THE BENEFITS OF A DIVERSE WORKFORCE.

PI101936616

 

 

 

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Job No:
Posted: 4/6/2018
Application Due: 6/5/2018
Work Type:
Salary: