Student Services Professional I

Job description

Job Title: Student Services Professional I
Job ID: 13464
Full/ Part Time: Full Time
Job Code: 3079
Department: College of Science and Mathematics
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Salary Range: $3,578 - $5,061 per month (anticipated hiring salary: $3,578 per month)

Note: This full-time (40 hours per week), non-exempt position is temporary and expected to terminate on or before April 30, 2019. Extension of this assignment is contingent upon sufficient additional funding and satisfactory performance. Eligible for medical, dental and vision benefits plus paid vacation, sick leave, etc.

Organizational Description:

The College of Science and Mathematics Advising and Resources Center's (ARC) primary goal is to improve recruitment and retention of all CSM majors with an emphasis on underrepresented minority (URM) students. More specifically, the Center will contribute toward the efforts that are intended to increase graduation rates of CSM majors and the numbers of students pursuing advanced degrees. ARC will serve as a readily available resource for students seeking advice or support within the College to assist students with career and graduate school requirements. The Center aims to unify all advising and student support services within the college to create a seamless college experience for "all" students. ARC will work in close collaboration with the Learning Center, Career Development Center, and other student service units to improve our coordinated services so that overlap in services is reduced. Advising services will be coordinated with cross-campus advising units and CSM departments, faculty, and staff. The Center also serves as an umbrella organization to support the Health Careers and Opportunities Program (HCOP) and the Louise Stokes Alliance for Minority Participation (LSAMP).


Under the general supervision of Director within the College of Science and Mathematics Advising and Resources Center (ARC), the incumbent will assist ARC to develop academic plans for all undergraduate students using the U-Direct My Degree Plan platform.

This position will be primarily responsible for reaching our target goals by creating, reviewing, and uploading academic plans to the My Degree Plan Platform. The goal is to have all CSM students on an academic plan by the end of spring 2019.

Position Summary:

  • Develop and upload academic plans for all undergraduate students starting with 2017 and 2016 First Time Freshmen (FTF) cohorts
  • Assist with building structures that will streamline the uploading process of academic plans for the 2018 entering cohort
  • Assist with building structures that will streamline the uploading process of academic plans for all other FTF cohorts dating back to 2011
  • Evaluate transcripts and degree progress reports for course completion and deficiencies
  • Interpret university policies, regulations, and procedures
  • Assist in development and implementation of other strategies and activities to support the development of academic plans for all undergraduate students
  • Use student development approaches when reaching out to students for proper course placement
  • Use limited counseling and advising techniques to develop comprehensive plans
  • Make appropriate and effective referrals
  • Assist with the development of an auditing software system which will check for accuracy of academic plans to be uploaded to My Degree Plan
  • Knowledge, Skills & Abilities:

    	Working knowledge of the methods and problems of organization and program management	Working knowledge of research and interviewing techniques	Working knowledge of the principles of individual and group behavior	Working knowledge of the basic principles, practices and major trends of a university college or advising centerAbility to:

    	Rapidly acquire the working knowledge of the organization, procedures and activities of CSU Fresno and its relationship to the total campus operation	Interpret and apply program rules and regulations	Gather and analyze data	Reason logically, draw valid conclusions and make appropriate recommendations	Present clear and concise information orally and in written reports	Establish and maintain cooperative working relationships with faculty, CSU administrators, student organizations and other private and public agenciesEducation and Experience:

    	Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration, or a job related field	
      		Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a year-for-year basis	
    		The equivalent of one year of experience in professional Student Services work at the entry trainee level	
      		Equivalent amounts of graduate level job-related education may be substituted for the required experience	
    	Preferred Skills:

  • Graduate level training in Counseling
  • Proficient in the utilization of PeopleSoft, Degree Progress Reports, GradesFirst
  • Strongly established competencies in degree requirements for all majors in CSM
  • Knowledge of degree requirement nuances
  • Knowledge of historical perspectives on math remediation and new upcoming course structures and placement procedures which will impact academic planning
  • Knowledge of current protocols for academic planning
  • Knowledge of general education requirements
  • Knowledge of all campus resources
  • Demonstrated ability to maintain effective working relationship within and outside the Center and an ability to work in a cooperative manner in a diverse environment
  • Ability to:

  • Use the U-Achieve platform where degree progress reports are generated and reviewed.
  • Create academic plans that take into account recommended sequencing, prerequisites, and balancing
  • Effectively communicate verbally and in writing to a variety of constituencies within a multicultural population
  • Be a team player and to keep organized in a fast-paced, complex working environment

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    Job No:
    Posted: 4/5/2018
    Application Due: 4/20/2018
    Work Type: