Job Description & Salary Range This is a variable appointment position. The employee will be scheduled 20 hours per week, but may be scheduled up to 40 hours per week as needed to meet the operational needs of the department. This position can also be filled as a Senior Access Representative if the individual has a minimum 12 months experience working in a call center setting plus 12 months experience working in a medical office setting; OR 12 months experience working in a call center in a healthcare setting, the wage range for the Senior Access Representative is $20.57 - $25.58.UC Title: Access RepresentativePosition Number: 10007220Reports to: Principal Admin Analyst - SpvrWorking Title: Access RepresentativeCost Center: Call Center (8571)Bargaining Unit: EXFLSA: NonexemptJob Code: 9097Date Created: 10/31/2017Shift: Variable ShiftHours: 20.00
Position Summary: The incumbent provides high quality customer service to patients needing to be contacted in order to effectively schedule specialty referral appointments or to make appointment modifications as a result of operational changes. Provides outbound call center services across all clinical areas within the Medical Center, applying expert understanding of each clinic's unique scheduling requirements. Takes inbound calls from patients calling to obtain medical services as necessary. Serves as a preceptor for new staff.
Rate Minimum $18.92 Midpoint $21.24 Maximum $23.55
Required Qualifications:Ability to establish and maintain effective working relationships across the HealthSystemAbility to maintain a work pace appropriate to the workloadDemonstrated experience using a computer, including data entry and retrievalDemonstrated experience using office equipment such as a printer, copier, fax, scannerExcellent written and verbal communication skills in EnglishMinimum 6 months experience working in a customer service position plus 6 months in a call center setting; OR 12 months experience working in a call centerMust demonstrate customer service skills appropriate to the jobMust possess the skill, knowledge and ability essential to the successful performance of assigned duties
Preferred Qualifications: Bilingual skills in English and Spanish and/or VietnameseDemonstrated experience working in registration, scheduling and/or authorization processDemonstrated experience working with a patient registration software systemDemonstrated knowledge of insurance programs and/or government programsDemonstrated knowledge of medical terminologyKnowledge of University and medical center organizations, policies, procedures and forms
Physical, Mental & Environmental Demands:To comply with the Rehabilitation Act of 1973 the essential physical, mental and environmental requirements for this job are listed below. These are requirements normally expected to perform regular job duties. Incumbent must be able to successfully perform all of the functions of the job with or without reasonable accommodation.
To apply, visit http://careers.ucirvinehealth.org/jobs/2317925-access-slash-senior-access-representative-call-center-p-slash-t-variable