Library Assistant V - Systems
Library Assistant V - Systems
University of San Francisco
Reports to Interim Head of Library Systems
The Library Assistant V - Systems provides first-level technical support and day-to-day troubleshooting for the library's integrated library system (III/Sierra), and under the direction of the department head, supports a variety of the library's other digital and technology initiatives.
Responds, documents, and troubleshoots reports of problems, errors, or questions related to the functionality or capabilities of library systems. Identifies and determines the cause of problems; investigates and reports on current and available functional and user configurations; develops and presents recommendations for improvement of library systems and systems processes.
Supports the implementation and maintenance of patron authentication services.
Assists with the installation, configuration, and maintenance of library hardware and software related to library services. Adjusts settings, authorizations, and configuration within the library ILS to optimize library staff workflows and patron experience in public interfaces.
Communicates with library staff regarding library systems functionality, authorizations, or configuration. Provide training for staff in the use of library systems, peripherals, hardware, and software as needed. Creates training materials and documentation for ILS functions.
Assists Department Head in collecting statistics, generating annual reports, and other projects and reports as requested.
Participates in staff development activities and stays current with changes in library technology, internet protocols, and other developments in the field. Develops, maintains, and updates technical skills applicable to the position.
Recruits, hires, trains and supervises student assistants. Oversees, coordinates, and evaluates the work of student assistants engaged in library systems work. Orders departmental supplies and tracks the departmental supply budget.
Creates and maintains departmental documentation of workflows, procedures and policies.
Prepares and maintains a procedure manual for routine functions of the position.
Participates in cross training to ensure all departmental responsibilities are performed in case of temporary absence of personnel.
Serves on Library and USF committees, contributes to library-wide events and initiatives as requested. Special projects and other duties as assigned.
Equivalent of 5 years performing work relevant to the position in a college or university library preferred, including knowledge of technical services routines in an automated ILS environment (e.g. Innovative Interfaces Sierra). Four years of higher education (120) units or an equivalent combination of education and experience.
Effective communication, interpersonal, organizational, analytical, and problem solving skills with an ability to work with
a widely diverse group of people.
A strong working knowledge of computer applications, policies, and procedures used in libraries both in terms of functional operation as well as how component parts of library systems and departments work together to support resource management and access.
Demonstrated troubleshooting and problem solving skills, including an ability to communicate and document technical problems and steps for resolution.
Excellent computer skills including technical proficiency with operating systems, office/productivity software, and hosted library systems or software.
Experience in training and demonstrating technologies to people with
varying skill sets.
Additional Knowledge, Skills, and Abilities:
Experience maintaining or troubleshooting library patron authentication systems such as OpenAthens, EZProxy, or III’s Web Access Management.
Experience using or implementing vendor APIs and other protocols to facilitate software and data integrations.
Experience developing custom SQL queries and reports. Ability to create scripts to export data in various formats (XML, CSV, Excel, etc.).
Experience working with HTML/CSS, interface design, and usability.
Coursework in relevant fields of study, such as computer science, networking, programming, and/or telecommunications preferred.
For information on how to apply, please visit the following link: www.usfjobs.com
The University of San Francisco is an equal opportunity institution of higher education. As a matter of policy, the University does not discriminate in employment, educational services and academic programs on the basis of an individual’s race, color, religion, religious creed, ancestry, national origin, age (except minors), sex, gender identity, sexual orientation, marital status, medical condition (cancer-related and genetic-related) and disability, and the other bases prohibited by law. The University reasonably accommodates qualified individuals with disabilities under the law.