Human Resources Representative (Emphasis on Benefits Management)

Job description

Human Resources Representative (Emphasis on Benefits Management)

San Mateo County Community College District

Posting Number: 2014579S
Department: Human Resources DIST (DEPT)
Location: District Office
Position Number: 1C0373
Percentage of Full Time: 100%
FLSA: Non-Exempt (accrues overtime)
Months per Year: 12
If other, please specify:
Salary Range:
Min Salary: $73,308 (annual)
Max Salary: $93,564 (annual)
Position Type: Classified Positions

Who We Are:
The San Mateo County Community District is committed to achieving educational equity for all students. As outlined in the District’s Strategic Plan, “success, equity, and social justice for our students are longstanding goals.” The District’s “Students First” Strategic Plan is focused on “Student Success, Equity and Social Justice.” We provide students with a rich and dynamic learning experience that embraces differences — emphasizing collaboration and engaging students in and out of the classroom, encouraging them to realize their goals, and to become global citizens and socially responsible leaders. When you join our team at San Mateo County Community College District, you can expect to be part of an inclusive, innovative and equity-focused community that approaches higher education as a matter of social justice that requires broad collaboration among faculty, classified staff, administration, students and community partners.

The College and the District:
San Mateo County Community College District is home to Cañada College, College of San Mateo, and Skyline College. All three of our colleges have been designated as Hispanic Serving Institutions. The District enrolls approximately 23,000 students, the majority of whom are from minoritized populations. Of the students within the District, 2.8% are African-American, 0.2% are American Indian, 16.4% are Asian, 10.4% are Filipino, 24.6% are Latinx, 1.6% are Pacific Islander, 24.0% are White, 17.8% Multi-Ethnic, and 2.2% are unknown.

Who We Want:
We value the ability to serve students from a broad range of cultural heritages, socioeconomic backgrounds, genders, abilities and orientations. Therefore, we prioritize applicants who demonstrate they understand the benefits diversity brings to a professional educational community. The successful candidate will be an equity-minded individual committed to collaborating with faculty, classified staff, administration, students and community partners who are also committed to closing equity gaps. The San Mateo County Community District seeks employees who value mentorship and working in a collegial, collaborative environment, guided by a commitment to helping all students achieve their educational goals.

The Position:
The Human Resources Representative performs difficult and specialized administrative support in all areas of human resources, including recruitment, employment, orientation, benefits, compensation, staff development, collective bargaining, employee relations, and retiree services. The Human Resources Representative is expected to resolve problems and make independent decisions with minimal supervision. The employee provides policy and procedural information about Human Resources department services for active and retired employees, collective bargaining contract provisions. An extensive amount of public contact is required to respond to electronic and in-person inquiries concerning benefit programs, retirement plans, employment and contract rules and regulations, resource materials, policies and procedures. A high degree of independent judgment and creativity are required to select and apply policies and procedures to the resolution of minor and occasional major problems that arise. The consequences of errors in judgment can be costly in public relations, employee time, and money. A Human Resources Representative can direct the work student assistants and other staff as assigned.

Duties and Responsibilities:
The duties below are representative of the duties of the classification and are not intended to cover all of the duties performed by the incumbent(s) of any particular position. The omission of specific statements of duties does not exclude them from the position if the scope of work is similar, related, or a logical assignment to this classification.

1. Exchanges information with active and retired employees, business representatives, other educational institutions, and others concerning District benefit programs; retirement plans, such as CalSTRS, CalPERS, 403(b), and 457 plans; collective bargaining; employment policies and procedures; employee records; surveys; employee training programs; and Human Resources department services

2. Manages benefit administration processes by entering information in HRIS (Banner) to meet critical deadlines for payroll and benefits enrollments

3. Confers with management staff to assist in implementing collective bargaining, benefit program, and retirement plan policy and procedural changes

4. Makes presentations to small and large groups to provide training and orientation and to disseminate policy and procedural information

5. Attends meetings, workshops and other events to obtain and provide current procedural and policy information

6. Meets with employees individually and in groups to provide technical, policy, and procedural information pertaining to benefit programs, retirement plans, collective bargaining agreements, personnel files, referrals to outside agencies and organizations, and resignations and retirements

7. Ensures collective bargaining agreements, policies and procedures, benefit programs, and retirement plans are in compliance with existing state and federal laws such as COBRA, HIPAA, Affordable Care Act (ACA), and PEPRA

8. Responds to and initiates inquiries regarding benefit programs and retirement plans

9. Mediates problems between District employees and assigned benefit programs and retirement plans, and recommends resolutions within the guidelines of plans or following established precedents

10. Conducts employee orientation sessions, benefit enrollments, and other employee information sessions to ensure that employees are enrolled in benefit programs and retirement plans on a timely basis

11. Assists with development, planning, and implementation of benefits-related activities such as open enrollment, benefits fairs, and retirement workshops

12. Develops, implements, and manages a District-wide Wellness Program for District employees and retirees

13. Coordinates with Human Resources staff to schedule the recruitment/selection process for academic and classified employment, including development of and applicant testing, paper screening and interview process

14. Assists in the ACA compliance process

15. Responsible for monthly reporting of Districtwide DMV Pull Notices

16. Performs other related duties as assigned

Please note that the requirements of the position could change depending on the needs of the office. The employee could be assigned to other areas of Human Resources, including recruitment, applicant services, employment, orientation, compensation, staff development, retiree services, or a variety of other functions.

Minimum Qualifications:
• A combination of education and experience equivalent to an Associate’s degree in human resources administration, business administration, or a closely related field• Successful recent human resources experience of increasing responsibility in areas such as recruitment, selection, benefits administration, or classification and compensation• Demonstrated cultural competence, sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college students, faculty, and staff• Demonstrated skill in respectful, sensitive, and discreet communication• Experience with the organization and implementation of various complex office procedures and forms• Experience with training and leading the work of others• Experience with the use of a database and a variety of computer software to compose and prepare correspondence, reports, presentations, and other written materials• Experience setting up and maintaining confidential and other electronic and manual file systems• Experience with research and compiling data for, formatting, and preparing statistical, financial and other reports• Demonstrated skill in multi-tasking, prioritizing workloads, and working independently• Demonstrated skill in oral and written communication• Demonstrated skill in working as part of a customer service team

Physical Requirements:
This classification requires manual dexterity, the use of a keyboard and mouse for extended periods of time; pushing, pulling, reaching, moving objects of moderate weight; and driving a motor vehicle to off-site location in order to perform the essential functions.

Equivalence to Minimum Qualifications:

Knowledge, Skills and Abilities:
1. Knowledge of benefit programs, retirement plans, employment services, and data maintenance generally associated with a central human resources department

2. Knowledge of office organizational procedures, including workflow, current office equipment, supplies, file systems, and computer applications

3. Skill in multi-tasking and workload prioritizing under deadline pressure, using independent judgment for decision-making

4. Skill in use of the Microsoft Office Suite, Adobe Creative Suite, and web-based content management systems

5. Skill in respectful, tactful and sensitive interaction with people who are diverse in their academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds

6. Skill in project and event planning

7. Skill in oral communication, including public speaking and giving clear and concise instructions

8. Skill in setting up, tracking data in, and maintaining complex, confidential employee and other electronic and manual file systems

9. Skill in working discreetly with confidential and sensitive information and records

10. Ability to work effectively as part of a customer service team and handle a high volume of customer contacts on a daily basis while maintaining a positive customer service attitude

Preferred Qualifications:

Benefits include paid holidays, vacation and sick leave. The District pays all or a portion of monthly medical plan premiums (depending on the coverage) and pays all of the monthly dental and vision plan premiums for employees and eligible dependents. Additional paid benefits include life insurance, salary continuance insurance, and an Employee Assistance Program. Classified employees participate in the Public Employees’ Retirement System, a defined-benefit retirement plan through the State of California. Optional tax-deferred 403(b) and 457 retirement plans are also available.

Open Date: 04/04/2018
First Review Date: 04/25/2018
Close Date:
Open Until Filled: Yes

Special Instructions Summary:
Required Application Materials All applicants are required to submit: 1. A completed online District application form (go to to complete the application and to apply for this position). 2. A resume that details all relevant education, training, and other work experience. 3. A cover letter of no more than 3 pages that addresses the applicant’s cultural competence, sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college students, faculty, and staff as well as the applicant’s qualifications as they relate to the requirements, knowledge, skills, and abilities listed in this announcement. Candidates for interview will be selected from among those who most closely meet the requirements and knowledge, skills and abilities. Meeting the minimum qualifications does not guarantee an interview. As part of the interview process, candidates may be asked to demonstrate job-related knowledge and skills. For questions related to this posting, please contact: SMCCCD Office of Human Resources 3401 CSM Drive, San Mateo, CA 94402 Tel.: (650) 574-6555 Fax:(650) 574-6574 Web Page:

Conditions of Employment:
Prior to employment, the selected candidate will be required to complete the following:

1. Submit official transcripts (applies to all faculty or educational administrative positions)
2. Submit verifications of prior employment
3. Satisfactory references
4. Successfully being cleared for employment through the background checking process

In addition to background checks, the District may review publicly available information about a candidate on the Internet. If a candidate is aware of incorrect or inaccurate information that is available on the Internet, the candidate is welcome to address such an issue with the Office of Human Resources.

5. Present original documents for proof of eligibility to work in the United States
6. Approval of your employment by the SMCCCD Board of Trustees
7. Provide a certificate of Tuberculosis exam for initial employment.
8. Have fingerprints taken by a Live Scan computer (Clearance must be received prior to first day of employment). Please note that the California Education Code requires, in part, that community college districts shall not employ or retain in employment persons in public school service who have been convicted of certain felonies, a misdemeanor drug charge (including alcohol offenses) or misdemeanor moral turpitude (sexual offense) crime. However, consideration may be given to those whose drug convictions occurred more than five years ago. A conviction for other crimes may not necessarily disqualify you from the job for which you may be applying.

EEO Statement:
The San Mateo County Community College District is an Equal Opportunity Employer that seeks to employ individuals who represent the rich diversity of cultures, language groups, and abilities of its surrounding communities.

Applicants who have disabilities may request that special accommodations be made in order to complete the selection process. Accommodation request forms and a copy of the Americans with Disabilities Act applicant procedures are available in the Office of Human Resources.

Annual Security Report:
San Mateo County Community College District’s (SMCCCD) 2017 Annual Security Report (ASR), required by the Clery Act, includes statistics for the previous three years concerning reported crimes that occurred on campus; in certain off-campus buildings owned or controlled by SMCCCD; and on public property within, or immediately adjacent to and accessible from SMCCCD. Our 2017 Annual Security Report also outlines various campus safety and security policies, such as those concerning crime reporting, prevention and response to sexual and gender violence, alcohol and drug use, crime prevention, emergency response and evacuation procedures, and other matters. The 2017 Annual Security Report also includes important tips to help every member of the community remain safe and avoid becoming a victim of crime. The 2017 Annual Security Report is now available at You can also obtain a copy of this report by contacting the Department of Public Safety at the District Office or any of the three Campuses (650) 738-7000.

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Job No:
Posted: 4/5/2018
Application Due: 6/6/2018
Work Type: