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Technology Support Professional

Job description

The Department of Campus Technology Services (CTS) and The School of Business at the State University of New York at Oswego invites applications for a Technology Support Professional (TSP) position.

Posting Date: April 5, 2018

Review Date: Review of applications will begin immediately and will continue until the position is filled.

Benefit Information: The State University of New York provides an excellent benefit package.  For more information on benefits for full-time United University Professions (UUP) professional staff, visit:    https://www.suny.edu/media/suny/content-assets/documents/benefits/benefit-summaries/FTUUPbenefitsummary-Nov-2017.pdf   or http://www.suny.edu/benefits/

Date of Appointment: On/around May 1, 2018.

Description of Responsibilities:

The Technology Support Professional (TSP) position is shared between the School of Business and Campus Technology Services.  As a shared position, half of the time will be dedicated to providing information technology support for the instructional computing infrastructure, including but not limited to specialized instructional computing labs, general access computing labs, and advanced technology classrooms. The other half of the time will be dedicated to providing instructional technology support for the School of Business.  Duties include imaging, configuring and installing physical computers in labs, advanced technology classrooms and faculty/staff offices, configuring and installing printers and/or multi-function devices, installing/upgrading campus and specialized software, responding to tickets unanswered by the campus Help Desk, troubleshooting and diagnosing hardware repairs, and administering campus desktop support applications. The TSP will also create and teach technical workshops, create technical documentation, assist in the training of student Computer Lab Assistants (CLAs) working in computer labs and represent CTS in campus events such as new student orientation.  The TSP is expected to work closely with professional staff and faculty from the School of Business and Campus Technology Services to provide support and assistance for faculty, staff and students using technology. Some evening and weekend work may be required.

In addition, will be expected to display a commitment to undergraduate and/or graduate education, and possess communication and interpersonal skills sufficient to work effectively with an increasingly diverse array of students and colleagues.

Required Qualifications

  • Bachelor’s degree by time of appointment.
  • Minimum of one year of professional experience assisting users with computer software and/or hardware.
  • Familiarity with computer hardware, software and printer installation, configuration and troubleshooting; ability to prioritize multiple tasks.
  • Ability to work well under pressure, have excellent customer service skills, and be able to work collegially and effectively in a team environment.

Preferred Qualifications

  • Experience working with and supporting the Windows, Mac, Linux and Chrome operating systems.
  • Experience with desktop management software, especially creating images and pushing software updates to clients (e.g. Active Directory, LANDesk, Apple Remote Desktop).
  • Development of technical documentation.
  • Development, Creation and teaching of technical documentation and training.

To Apply:  Submit a cover letter addressing qualifications, resume, copies of unofficial transcripts for required degree showing degree awarded and date conferred or current enrollment in program, and contact information for three professional references (only the three referees listed in your Interview Exchange application can be considered and contacted) electronically to:

http://oswego.interviewexchange.com/candapply.jsp?JOBID=96254

If you have any questions about the position, please call or e-mail:

Susan Fisk

[email protected]

Official transcripts are required prior to hiring. Files must be complete to be considered.

Visa sponsorship is not available for this position.

Description of CTS: Campus Technology Services (CTS) is an integrated service organization caring for administrative computing, instructional computing, network services, technology user support and telecommunications. The department delivers a broad set of infrastructure, applications and services that are vital to the operation and mission of the College.  More information available at www.oswego.edu/cts.

Description of the School of Business: The AACSB accredited School of Business offers a range of undergraduate programs, several interdisciplinary programs, an MBA and combined five-year BS/MBA and BS/masters of programs to approximately 1,650 undergraduate students and 250 graduate students.  More information available at www.oswego.edu/business.

Description of SUNY Oswego: Founded in 1861, SUNY Oswego is a public comprehensive college located in Central New York on the beautiful shores of Lake Ontario, 45 minutes from Syracuse. Named one of "Top Up-and-Coming Schools" in U.S. News “America’s Best Colleges” in 2010, a Kiplinger's “Best College Value” for 2015, and a "Best Northeastern College" by Princeton Review every year since the first edition in 2003, Oswego offers its 8000 undergraduate and graduate students preeminent academic programs in the arts and sciences, business, communications, and teacher education. The College’s success is built on providing students outstanding educational experiences with attention to a liberal arts and sciences foundation, practical applications, interdisciplinary approaches, independent scholarly and creative work, and skills for living in multicultural and global communities. The emphasis on faculty-mentored student research and creative projects is evidenced by Quest, a daylong symposium spotlighting original student research; a stipend program for students engaged in research and creative work; and the Global Laboratory, a STEM-based research abroad program at top-ranked universities around the world. SUNY Oswego is an unusually collegial and vibrant community and is in a time of wonderful opportunities with extensive facilities construction and renovation, a forward-looking strategic plan, and expanded outreach to regional, national, and international communities.

Additional information about SUNY Oswego can be found at www.oswego.edu.

Oswego is committed to enhancing its diversity. SUNY Oswego is an Affirmative Action/Equal Opportunity Employer and is actively engaged in recruiting, supporting, and fostering a diverse community of outstanding faculty, staff and students.  We encourage applications from qualified applicants regardless of race, color, national origin, religion, creed, age, disability, sex, gender identity or expression, sexual orientation, familial status, pregnancy, predisposing genetic characteristics, military status, domestic violence victim SUNY status, or criminal conviction. Please see our full non-discrimination policy, https://www.oswego.edu/title-ix/non-discrimination-policy.

In accordance with USCIS regulations, successful applicants must be legally able to work in the United States per the Immigration Reform and Control Act of 1986.

Requests for reasonable accommodations of a disability during the application and/or interview process should be made to the Human Resources Office by calling 315-312-2230 or emailing [email protected].  

For Campus Safety information, please see the Annual Security and Fire Report (Clery) on the Human Resources Website: https://www.oswego.edu/human-resources/annual-security-and-fire-report

Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation.  If such information has been requested from you before such time, please contact the Governor’s Office of Employee Relations at (518) 474-6988 or via email at [email protected]   

 

 

 

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Job No:
Posted: 4/5/2018
Application Due: 6/4/2018
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