Associate Director, [email protected]
Position Type: Permanent Staff
Department: Kenan-Flagler Bus Sch - 330100
Appointment Type: EHRA Non-Faculty
Vacancy ID: NF0003027
Position Summary: [email protected], a globally recognized online graduate program at the University of North Carolina at Chapel Hill, is seeking an Associate Director of Student Engagement. [email protected] is an innovative program comprised of four learning environments: quarterly 3-day in-person program orientation for new students; self-paced course materials with interactive case studies and collaborative activities; live face-to-face online class sessions; and quarterly 3-day global immersions to develop leadership skills. The program delivers weeklong immersion extensions in addition to all international immersions. The Associate Director is a key leadership position focused on continuously improving student satisfaction and relationship-building for UNC Kenan-Flagler's online MBA program. The Associate Director works closely with the [email protected] team to develop and implement strategies to ensure that students have a high-quality experience resulting in a very high level of student satisfaction. The Associate Director develops and executes student engagement opportunities, enrichment, and other program enhancements and plays a central figure in program delivery. The Associate Director reports directly to the Director of the [email protected] Program and has substantial contact with [email protected] students. The Associate Director provides direct and indirect supervision and guidance to the MBA Student Engagement and Student Support teams and is responsible for managing key working relationships with constituents across the business school, partnerships and campus.
Application Deadline: 05/03/2018
Education Requirements: Relevant post-Baccalaureate degree required; for candidates demonstrating comparable independent educational or instructional activities associated with the delivery and/or management of student support functions, will accept a relevant undergraduate degree and relevant experience in substitution. Master's degree in business administration and/or higher education is preferred.
Qualification and Experience: Minimum of five years of related work experience is required. Preference given to candidates with direct experience working with graduate students, preferably in an online setting. This position requires a diplomatic communication style, the ability to develop strategic recommendations, proven ability to develop effective cross-functional teams, and significant project management experience to deliver innovative, transformational programming to MBA students. Preference is for someone who is a proactive, innovative leader and highly professional. This position requires a motivated and organized person, who is keenly sensitive to students' collective and individual needs. This individual must be able to manage difficult situations, while maintaining a positive attitude. The Associate Director must have strong analytical skills with the ability to move quickly and adeptly between wide ranges of projects amidst unpredictable circumstances. This individual must also possess the ability to manage and organize multiple priorities and perform under pressure in a fast-paced, rapidly changing environment. Outstanding communication skills, both written and presentation, and a strong customer service orientation required. Travel required, including international travel. Occasional night and weekend work also required.
Equal Opportunity Employer: The University of North Carolina at Chapel Hill is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or status as a protected veteran.
Department Contact Name and Title: Amy Foster; Program Director, [email protected]
Department Contact Telephone Number or Email: [email protected]
Special Instructions for Applicants: In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.