User Experience (UX) Researcher
Reporting to the Associate Director of Digital Strategy and User Experience, Temple University Strategic Marketing & Communications (SM+C) seeks a User Experience (UX) Researcher. This new role will sit within the Web Collaboration Center and the primary responsibility of this position will be performing audience-based research for Temple's Web Strategic Initiative, documenting and suggesting actions to be taken to improve new and existing products and experiences that align audience requirements with a business need, strategy or goal. Performs other duties as assigned. Required Education & Experience: Bachelor's degree in Psychology, Sociology, Human Factors or a related discipline and at least three (3) years of user experience research, design or related experience. Experience in software and web applications which leverage emergent technologies, accessibility, and/or mobile devices. Experience educating distributed teams in UX methods and best practices. Demonstrated experience in project management. Required Skills & Abilities: * Demonstrated familiarity with the following moderated/ unmoderated usability testing. * Demonstrated knowledge with presentation design and data visualization. * Knowledge of surveys, interviews, contextual observation. * Familiarity with A/B Testing / Design evaluation, Heuristic analysis, participatory design, and storyboarding. * Knowledge of rapid / low-fidelity prototyping / sketching. * Demonstrated proficiency with usability test design, deployment and analysis is required. * Strong working knowledge of Photoshop, Illustrator, InDesign, Fireworks and associated design tools. * Knowledge of user interface design patterns and standard UCD methodologies and understanding of Agile development practices. * Skilled at educating distributed teams in UX methods and best practices. * Problem solving and analytical skills as well as strong written, verbal, interpersonal and presentation/facilitation skills. * Comfort working across diverse teams to produce timely deliverables for multiple projects. * Knowledge of the higher education industry. Compliance Statement: In the performance of their functions as detailed in the position description employees have an obligation to avoid ethical, legal, financial and other conflicts of interest to ensure that their actions and outside activities do not conflict with their primary employment responsibilities at the institution. Employees are also expected to understand and be in compliance with applicable laws, University and. employment policies and regulations, including NCAA regulations for areas and departments which their essential functions cause them to interact. To obtain additional information about Temple University please visit our website at www.temple.edu. Temple University's Annual Security and Fire Safety Report contains statistics, policies, and procedures related to campus safety and can be found at: http://www.temple.edu/safety/asfr/ You may request a copy of the report by calling Temple University's Campus Safety Services at 215-204-7900.