Job description

JOB NO.: 104517-US

Work Type: Staff-Full Time


Location: Madison

Categories: Information Systems/Technology

Employment Class: University Staff-Ongoing

Position Vacancy ID: 104517

Working Title: VoIP & UC Technologist

Official Title: IS NET SERV SENIOR NON-EXEMPT(13365)


FTE: 100%

Term: This is an Ongoing appointment

Advertised Salary:

Minimum $24.48

Job Summary:

The Division of Information Technology (DoIT) provides a complete suite of computer technology services to the University of Wisconsin-Madison and a more limited set of services to UW System and other State of Wisconsin departments and agencies. Network Services is a department within DoIT and is responsible for the management, operation and support of the campus network and associated applications. Network Services is comprised of five groups: Campus Network Engineering; WAN (Wide Area Network) Engineering; Infrastructure & Operations; Field Services; and Network Applications.

The Network Applications group is responsible for applications development in support of Network Services, including software used to automate, configure maintain and monitor the network. Network Applications also develops a variety of video and voice applications, as well as interfacing with other groups in support of service delivery. Authorized Agents are campus technical staff who use the Authorized Agent Network Tool Suite (AANTS) to manage the campus-wide network at the school/college/department level and to manage Virtual LANs (VLANs) without direct access to the campus-networking infrastructure.

This position will assist with the migration of the UW-Madison campus from analog Centrex, voicemail, and other related technology to technical and operational support of VoIP, Unified Messaging, call center, currently Cisco Unified Communications Manager (CUCM), Cisco Unity Connection, Cisco Unified Contact Center Express (Unified CCX), as well as potential Unified Communications and related services provided by DoIT Network Services.


Schedule Comment:

Monday-Friday 7:45-4:30


Bradley Molzahn
[email protected]
Relay Access (WTRS): 7-1-1 (out-of-state: TTY: 800.947.3529, STS: 800.833.7637) and above Phone number (See RELAY_SERVICE for further information. )

Instructions to applicants:

Please click on the "Apply Online" button to start the application process. To apply for this position you will need to upload a cover letter and resume. (Uploaded documents in PDF are preferred). Your cover letter should specifically address the required qualifications in the position description:
* At least one year of work experience in information technology, preferably in VoIP or networking.
* Training and/or work experience with Cisco Unified Communications Manager (CUCM), Cisco Unity Connection, Cisco Unified Contact Center Express (Unified CCX) and related technologies with complex applications.
* Training and/or work experience with networking concepts, principles, and practices, including current trends in the VoIP and Unified Communications industry.
* Knowledge of office productivity software: email, spreadsheets, word processing, calendaring, or others as required.
* Effective relationships with co-workers and customers, including effective methods of written and oral communications.

Additional Link: Full Position Details

NOTE: A Probationary Period will be Required

The University of Wisconsin is an Equal Opportunity and Affirmative Action Employer.

The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department.

Advertised: Apr 3 2018 Central Daylight Time

Application Close: Apr 17 2018 11:55 PM Central Daylight Time





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Job No:
Posted: 4/4/2018
Application Due: 4/18/2018
Work Type: