Operations Manager

Long Beach
Apr 03, 2018
Institution Type
Four-Year Institution

Operations Manager

Job ID: 1013435

Time Base:

Date Posted:
April 4, 2018

Closing Date:
April 18, 2018

Link to Apply Online:

Campus Employment Homepage:

Negotiable to $6,250 per month depending on experience and qualifications.

Parking and Transportation Services

Time Base/Hours/Units per Week
Full-time - Must be available after hours as business needs arise

Position Description
The Operations Manager has oversight of the day to day operations of parking operations. Supervises various Parking and Transportation Services staff, and provides a high degree of customer service for the various facets of the operation. Directly oversees and manages the front office, Visitor Information Center (VIC), the citation processing unit, and special events. Duties include direct supervision of staff including recruitment, professional development, performance management and corrective action. Works with Parking Enforcement, Campus Event Management, Facilities Management, and other campus departments to ensure appropriate availability and use of campus parking resources. Acts as a back up to the Director of Parking and Transportation Services.

Knowledge, Skills & Abilities
Demonstrated knowledge of principles for providing excellent customer service. This includes customer needs assessment, meeting quality standards for services, evaluation of customer satisfaction and recommendations for process improvements. Ability to see the "big picture" and act accordingly as a member of the Parking and Transportation Services management team. Demonstrated ability to provide operations oversight for a highly visible department consisting of multiple business units and discrete processes. Demonstrated ability to supervise union represented staff and provide appropriate direction and guidance using a hands-on approach. Proven ability to conceptualize and implement enterprise level computer systems with the ability to learn and provide functional oversight for all related systems within the department. Excellent ability to communicate effectively both orally and in writing to a diverse array of faculty, staff, students, and community members. Ability to proactively identify complex problems and evaluates related information to develop and evaluate options and implement solutions. Ability to follow campus, division, and department processes, policies and procedures, and to comply will all state and federally regulated requirements. Ability to assign work to subordinate staff and ensure tasks are completed accurately, on time and within specified parameters. Demonstrated ability to handle multiple projects in a fast paced environment and ensure that applicable deadlines are met.

Ability to communicate with an ethnically and culturally diverse campus community. Ability to follow all university policies, procedures, and guidelines including but not limited to safety, civility, information security, and non-discrimination policies and procedures. Ability to contribute to a positive university experience for each and every student, and assist in achieving the university's commitment to a "vision of excellence."

Education and Experience
Bachelor's degree in business management or a related field and three years of related management experience required. Five years of related progressively responsible experience preferred. Experience working in a collective bargaining environment and supervising bargaining unit employees preferred.

Licenses / Certificates
CA Driver's License, Class C

Equal Employment Opportunity
CSULB is committed to creating a community in which a diverse population can learn, live, and work in an atmosphere of tolerance, civility and respect for the rights and sensibilities of each individual, without regard to race, color, national origin, ancestry, religious creed, sex, gender identity, sexual orientation, marital status, disability, medical condition, age, Vietnam era veteran status, or any other veteran's status. CSULB is an Equal Opportunity Employer.

To view the University's Annual Campus Crime Report go to: http://daf.csulb.edu/offices/ppfm/police/statistics/index.html. Copies of the report are available upon request. To request a copy, contact the University Police Department at (562) 985-4101.

How To Apply
Please provide a sample of a policy or procedure you developed.

This is a management level position with an attractive benefits package, which includes a vacation accrual rate of 16 hours per month, and excellent choice of medical, dental, and vision insurance, long term disability coverage, life insurance, educational fee waiver, and retirement benefits.

General Information
The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 Revised July 21, 2017 as a condition of employment.

All management and executive employees shall be required to provide a written statement to the appropriate administrator of any and all outside employment. Employees shall also provide a written statement of outside employment if a written request by an administrator is made.

A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position.

California State University Long Beach expects respectful, professional behavior from its employees in all situations. Acts of harassment or abusive conduct are prohibited. Demonstrated appropriate professional behavior, treating others with civility and respect, and refusing to tolerate abusive conduct is expected of all employees.

Due to the nature of this position, current CSULB employees are subject to a criminal record check unless they have successfully completed a criminal background check through CSULB within the past 12 months.

Please read the full job announcement at http://www.csulb.edu/employment/. Refer to Job #1013435. CSULB is an Equal Opportunity Employer committed to excellence through diversity, and takes pride in its multicultural environment.


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