Parking Enforcement Specialist, Parking Services

Location
USA, Colorado, Denver
Salary
$15.00 - $17.00 per hour
Posted
Apr 03, 2018
Ref
004491
Contact
University of
Position Type
Alt-Ac & Post-Ac
Institution Type
Four-Year Institution

Essential Functions

The Specialist has the primary responsibility for enforcement of parking rules and regulations, traffic flow and management on University property, light maintenance of parking equipment and property, event parking management and the collection of money from all parking meters and pay stations.

  • Responds to customer calls for assistance and calls for service that involve parking areas or vehicles on University property, and completes the appropriate reports as necessary.
  • These may include, but are not limited to, motorist assists, vehicle accidents, and vehicle immobilizations.
  • Specialists may be called upon to handle other types of reports as necessary.
  • Specialists may be called upon to assist with the administrative operations of the Parking Services Department. These duties may include selling of permits, file and records management, collection and counting of cash receipts and/or any other duties that may be assigned.
  • Investigates reported or discovered suspicious activities, unusual occurrences, and criminal offenses.
  • Enforces relevant state statutes, city ordinances, and University regulations.
  • Renders assistance to members of the campus community as appropriate.
  • Other duties as assigned.

Knowledge, Skills and Abilities

  • Ability to work in a team-oriented environment that requires individual thought and initiative.
  • Capable of facilitating the interactions of diverse needs and complex organization.
  • Ability to maintain professional standards and conduct during stressful and often time's emotional situations.
  • Ability to deliver and follow detailed instructions.
  • Possesses strong oral and written communication skills.
  • Must have intermediate computer skills to include experience with Windows based applications, Microsoft Word, and Excel.
  • Ability to successfully complete specialized training.
  • Thorough knowledge of simple set-up, adjustment, and operational procedures of work-related equipment.
  • Ability to read, analyze and interpret professional journals, technical procedures, or governmental regulations.
  • Ability to write reports, business correspondence, and procedure manuals.
  • Ability to effectively present information and respond to questions from clients, managers, or customers.
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals.
  • Ability to compute rates, ratios, and percentages as well as to create and interpret graphical charts.
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
  • Ability to deal with problems involving several variables in very fluid situations.
  • Ability to understand and enforce policies and procedures, recognize situations that might require consultation with a supervisor.
  • Ability to stay calm under occasional stressful situations and respond to customer concerns in a professional manner.
  • Ability to download pictures from a digital camera, sort and upload pictures to parking software.
  • Ability to understand and enforce policies and procedures, recognize situations that might require consultation with a supervisor.
  • Ability to stay calm under occasional stressful situations and respond to customer concerns in a professional manner.
  • Ability to use electronic devices and troubleshoot equipment malfunctions.
  • Ability to use electronic devices and troubleshoot equipment malfunctions.
  • Ability to deal with customer in person, over the phone, and electronically in a professional manner.

Required Qualifications

  • High school diploma or GED.
  • Working familiarity with Microsoft Office software.
  • One year customer service experience.
  • Must successfully complete and maintain certification in Basic First Aid/CPR and AED and Defensive Driving upon hire.
  • Must possess and maintain a valid Colorado driver's license and be insurable under University guidelines.

Preferred Qualifications

  • Associates Degree in related field.
  • Current certifications in:
    • Basic First Aid/CPR
    • AED
    • Defensive Driving

Special Instructions

Candidates must apply online through www.du.edu/jobs to be considered. Only applications submitted online will be accepted. Once within the job description online, please scroll to the bottom of the page to apply.

The University of Denver is committed to enhancing the diversity of its faculty and staff and encourages applications from women, minorities, members of the LGBTQ community, people with disabilities and veterans. The University is an equal opportunity/affirmative action employer.

All offers of employment are based upon satisfactory completion of a criminal history background check.

Facilities & Campus Safety may require the following background check statement:

  1. Offer of employment is based upon satisfactory completion of a criminal history background check and Motor Vehicle Report (MVR).
  2. All offers of employment are based upon satisfactory completion of a criminal history background check, Motor Vehicle Report (MVR), Pre-Employment Physical, Drug Screen, Human Performance Evaluation and verification of employment and education.

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