EOP Retention Coordinator

San Jose, CA
Apr 03, 2018
Institution Type
Four-Year Institution

Job ID: 24478
Full/Part Time: Full-Time
Regular/Temporary: Regular
Job Code: 3084
Department: Educ Opportunity Program


Classification: Student Services Professional IV
Anticipated Salary Range: $5,054/month - $5,310/month
Salary Range: $5,044/month - $7,195/month
FLSA status: Exempt

San Jose State University offers employees a comprehensive benefits package. For more information on programs available, please visit http://www.sjsu.edu/hr/benefits/

About the Position

Reporting to the Associate Vice President for Transition & Retention Services, and in collaboration with departments within the University, the EOP Retention Coordinator promotes San Jose State University's (SJSU) commitment to the Educational Opportunity Program. The Retention Coordinator is responsible for being the lead advisor and providing coordination of the student success support for EOP students regarding academic advisement, course selection, persistence, evaluation, adjustment from high school and/or community college, financial aid follow-up, interpretation and referral, personal counseling related to self-awareness, personal growth, peer relationships, family expectations/problems, career investigation, and academic probation. Works collaboratively with area high schools and community colleges, and assists in attracting and enrolling an academically strong, culturally diverse, and socially conscious undergraduate student population.

Responsibilities include but are not limited to the following:
- Develops and recommends courses of action, implements proposed solutions, plans and coordinates training activities for staff with multifaceted work assignments regarding all processes related to the work distribution, procedures, communications, and implementation.
- Provides academic advising, counseling, analysis, and assessment for new and returning students and prospective applicants attempting to complete Title 5, CSU and University requirements relating to graduate admission, degree candidacy and graduation requirements.
- Provides input in the development of marketing strategies that are responsive to EOP needs.
- Collaborates with university professionals to develop training materials and presentations for internal and external use.
- Leads the work of the student paraprofessionals including the leadership development of student leaders.
- Presents and facilitates various Student Success workshops.
- Promotes relationships within the university as well as within the diverse regional community.
- Makes recommendations to the manager on what to do when situations arise where there is no precedent or standard method of performing the work.
- Provides input for performance reviews and operational issues.
- Provides ongoing training to the professional and paraprofessional staff
- Facilitates bi-weekly meetings to discuss current issues and trends in advising and in their caseload.
- Assists in leading the day to day operations of the EOP unit; helps Manager to develop and implement appropriate methods and procedures to provide effective and successful program management.
- Trains and evaluates EOP advisors on presentation skills and outreach information to ensure consistent quality of content and delivery

Education and Experience

Equivalent to graduation from a four - year college or university in a related field plus upper division or graduate coursework in counseling techniques, interviewing and conflict resolution where such are job related and four years of progressively responsible professional student services work experience which includes experience in advising students individually and in groups, and in analysis and resolution of complex student services problems. A master's degree in Counseling, Clinical Psychology, Social Work or a job related field may be substituted for one year of professional experience. A doctorate degree and the appropriate internship or clinical training in counseling, guidance or a job related field may be substituted for two years of the required professional experience for positions with a major responsibility for professional, personal or career counseling.

Preferred Qualifications

- 3 to 4 years of academic advising experience, preferably with first-generation students
- 5 to 7 years of full-time progressively professional student services work
- 5 plus years of supervision experience
- Strong written communication skills
- Experience with higher education academic advising policies and procedures
- Workshop or presentation experience

Knowledge, Skills & Abilities

- Knowledge of individual counseling techniques and general knowledge of student services programs outside the program to which immediately assigned.
- Ability to advise students individually and in groups on complex student-related matters.
- Ability to determine appropriate courses of action and proper techniques to utilize while engaged with individuals in personal interactions of an argumentative or sensitive nature.
- Ability to reason logically and analyze and solve organizational and operating problems of one or several program areas.
- Ability to plan, coordinate, and initiate actions necessary to implement administrative or group decisions or recommendations.
- Ability to analyze and define complex organizational, policy or procedural problems, collect and evaluate data, draw valid conclusions and project consequences of various alternative courses of action.
- Ability to analyze complex situations accurately and adopt effective courses of action.
- Ability to carry out a variety of professionally complex assignments without detailed instructions.
- Ability to develop and maintain a thorough knowledge of admissions and evaluation policies and procedures.
- Ability to interpret information from a variety of institutions, including foreign institutions, with differing record systems.
- Ability to perform accurately in a detail-oriented environment, handle multiple work priorities, and organize and plan work and projects.
- Ability to perform the work lead functions as assigned.
- Ability to make sound decisions, work efficiently under pressure, and work independently and as part of a team as required.
- Ability to work evenings and weekends as required during heavy periods.
- Excellent oral and written communication skills.
- May be required to travel to other geographic locations and work on some evening and weekend hours.
- Possess a valid California Driver's license at the time of hire, for the operation of any state vehicle required to perform the essential functions of the job.
- Ability to complete the Defensive Driver Training Program provided by the State of California for CSU campuses.

Posting Date

April 2, 2018

Application Screening

Application Screening begins April 20, 2018
hat date will receive first consideration.

This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.

Required Application Material:

Letter of interest
List of References
Complete SJSU Online Employment Application

Please note that failure to completely fill out each section of the online application may result in your application not receiving consideration.

Note To Applicant

Satisfactory completion of a background check (including a driminal records check) is required for employment. SJSU will issue a conditional offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.


All San Jos State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

Equal Employment Statement

SJSU is an Equal Opportunity Affirmative Action employer. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, gender, gender identity/expression, sexual orientation, genetic information, medical condition, marital status, veteran status, or disability.

It is the policy of SJSU to provide reasonable accommodations for applicants with disabilities who self disclose.

Contact Information

One Washington Square San Jose, CA 95192-0046
Phone: 408-924-2250


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