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Associate Vice President for Student Services

Job description

Associate Vice President for Student Services

Rhode Island College


The Division of Student Success at Rhode Island College invites applications for the full-time position of Associate Vice President for Student Services, reporting to the Vice President of Student Success.

The individual will be directly responsible for the planning, development, coordination, supervision, and evaluation of student service programs that ensure the appropriate academic adjustment, placement, and retention of students. The AVP will continually supervise and evaluate all programs, services, and professional, technical, and clerical staff related to Learning for Life, OASIS, New Student Orientation programs, Academic Advising, and First-Year Experience, leading to the development of a one-stop-shop student services model in collaboration with enrollment management areas. In addition, the AVP will work with Campus Life, Athletics, and Enrollment Management units to support all enrollment strategies and functions of the division.

Rhode Island College
Since its founding in 1854, Rhode Island College has been delivering a low-cost, high-quality education in innovative ways. As Rhode Island's first institution of public higher education, RIC has grown from its origins in teacher preparation to becoming a leading regional comprehensive college, with particular strengths in teacher preparation, social work, nursing, business, STEM, and liberal arts disciplines.

With the goal of preparing students to be engaged citizens, as well as meeting state and regional needs for today's workforce and tomorrow's leaders, RIC ensures that students have the support, skills, and opportunities necessary to learn and thrive. It offers an extraordinary collegiate experience with top-notch academic programs, active learning in the classroom, significant experiential learning opportunities beyond the classroom, and state-of-the-art facilities.

Nearly 90 majors and programs are offered through its five distinct academic schools: Arts and Sciences, Feinstein School of Education and Human Development, School of Business, School of Nursing, and School of Social Work. With an enrollment of approximately 9,000 undergraduate and graduate students, the RIC student body is 68 percent female, 32 percent students of color, and approximately 50% first-generation college students.

Rhode Island College has 328 full-time faculty, 89 percent of whom hold terminal degrees in their specialization. With an average class size of 20 students and a 14:1 student-to-faculty ratio, RIC is a friendly, close-knit community that results in close mentorship and lifelong friendships.

Students have the opportunity to participate in research and internships to advance their learning and goals. Study-abroad and domestic study-away programs allow students to pursue their education in different institutions and settings for a semester, year, summer, or during the short January term.

One of RIC's key initiatives is to provide a high-quality student experience. It is investing more than $310 million in facility and infrastructure improvements over a five-year period.

Approximately 375 students participate in varsity sports. A member of the Little East Conference, the RIC Athletics programs are NCAA Division III with 12 varsity teams for women and 9 for men. The intercollegiate athletics program ranks in the top 30 percent nationwide.

Rhode Island College highly values candidates who are adept at communicating with and meeting the needs of today's diverse college communities. Successful candidates will possess the cultural competency and the emotional agility to respond to issues of diversity and inclusion while advancing the College's strategic pillar of Inclusive Excellence.

Providence, Rhode Island
Rhode Island College is based in the vibrant capital city of Providence. With a population of 175,000 people, it is an hour from Boston and three hours from New York City. Rhode Island has a population of approximately 1 million people and is rich in diversity, culture, and history. Providence has been ranked as one of the top “hippest cities” in the U.S. and has a growing and diverse high-tech economy.

Providence offers a wide variety of cultural, entertainment, and recreational venues. The RISD Museum of Art has more than 80,000 works of art, and the Roger Williams Park Zoo is considered one of the finest zoos in New England. Broadway shows and plays, festivals, over 700 restaurants, minor league Triple A baseball, and more than a hundred public and private beaches are only a sampling of what this great city and state offer residents and visitors.

Essential Job Functions

  • Develop and/or oversee the development of departmental goals and objectives, budgets, and program assessment models, as well as the evaluation of staff and departmental programs.
  • Direct the recruitment, training, supervision, development, and evaluation of all professionals and staff whose functions are directly related to Learning for Life, OASIS, First Year-Experience, New Student Orientation programs, Academic Advising, One Stop Shop, testing, assessment, advising, orientation, scheduling, and academic tutoring assistance.
  • Lead and develop a sustainable one-stop-shop model for student services.
  • Assist the Vice President with development and oversight of strategic planning related to enhancing and shaping a robust student experience.
  • Assist the Vice President by leading committees and task forces and collaborating with stakeholders to enhance student persistence and retention strategies and initiatives.
  • Assist the Vice President with long-range planning for the continued provision of student services and the implementation of new initiatives.
  • Evaluate all student support services in order to procure and make available to students the most effective and robust technology applications and direct service models in order to support student persistence and completion.
  • Develop and produce in-service training and staff development programs for departmental employees.
  • Supervise, monitor, and evaluate graduate interns for all areas of Student Services.
  • Ensure the maintenance, security, and confidentiality of student records related to all supervised areas of Student Success.
  • Oversee the education of staff regarding legal issues related to the Students Rights and Privacy Act and those governing the delivery of counseling and consulting services for all departments of Student Success.
  • Provide direct and daily consultation to students, staff, and faculty relating to a broad spectrum of student and institutional concerns and issues.
  • Conduct research and report findings related to student retention/attrition and students' need for, usage of, and satisfaction with services and staff contacts.
  • Chair and/or participate in various divisional and college-wide committees, such as the Enrollment Management Committee, Retention Committee, Academic Advisory Committee, Division Budget Committee, and other committees established to meet student needs.
  • Act as liaison between the Student Success Division and Academic Affairs leaders on various issues such as mediating student grievances, advising and counseling, and clarifying program requirements.
  • Collaborate with marketing staff to promote retention and persistence strategies.
  • Provide expertise and essential student data for purposes of defining student persistence, retention, and attrition in cooperation with the Office of Institutional Research.
  • Develop and maintain all computer laboratories and testing areas that support multiple programs of the Student Success Division.
  • Develop and maintain public and private referral resources, including counseling facilities, hospitals, and community mental health agencies. Review service levels for internal quality control.
  • Assist the Vice President with implementing a strategically focused series of training and education programs for Student Success personnel, specifically focused on leveraging data analysis related to retention and student persistence trends.
  • Support the philosophy and strategic direction of the institution with both internal and external constituents.
  • Respond to and resolve conflict or customer service issues brought forth by parents, students, or employees through referrals, direct assistance, or mediations as needed; serve as Co-Chair of the Behavioral Engagement Team.
  • Consult and coordinate with external and internal parties regarding all activities related to technical development and implementation of academic support services.
  • Provide consultation and advocacy for all students who seek redress through the Academic Grievance Procedure.

Occasional Job Functions

  • Work some evenings and Saturdays, as required.
  • Travel to target schools and area community organizations.
  • Conduct other related duties as assigned by the Vice President for Student Success.


Required Qualifications and Standards

Education: Master's degree in Counseling or Student Personnel or an applicable combination of degree and experience.

Experience: Minimum of five years' professional and/or administrative experience in one or more areas of student affairs and supervisory experience in an academic setting.

Skills, knowledge and abilities:

  • Strong participatory leadership skills and experience in planning and development of student-centered programs.
  • High level of data analysis and research skills, with exceptional interpersonal, motivational, and communication skills.
  • Working knowledge of student persistence and retention functions.
  • Working knowledge of campus leadership and student development theory and practices.
  • Working knowledge of research techniques and data analysis.
  • Knowledge of applicable information systems.

Preferred qualifications: Earned doctoral degree.

Environmental Conditions
The employee is not exposed to known adverse environmental conditions.

Application deadline: April 23, 2018.

Candidates must apply online using Rhode Island College's PeopleAdmin Applicant Tracking system (https://employment.ric.edu/).

As an Affirmative Action/Equal Opportunity institution that values and is committed to inclusion and expanding the diversity of its faculty and staff, the College invites members of protected classes, including minorities and persons with disabilities, to identify themselves as such at the time of application.

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Job No:
Posted: 4/2/2018
Application Due: 5/29/2018
Work Type:
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