The Assistant Director for Conference Services is responsible for providing day to day management and direction for the conference and events program, as well as the summer intern housing program for the University of Miami. Overall responsibilities for the operational aspects of the program include setting priorities for marketing and sales efforts to meet revenue goals, managing the group contracting process, nurturing and developing service provider relationships, as well as setting and assessing customer service standards.
Primary Duties and Responsibilities:
1. Provides day to day management and direction for the Division of Student Affairs Office of Conference Services through planning, organizing and controlling the systems and processes required to effectively develop a sustainable growth in revenue through a mix of recurring and new clientele.
2. Direct University’s summer-only conference housing and year-round guest housing programs generating nearly $1 million in revenues, including supervision of professional staff and indirect supervision of administrative support, and student paraprofessional staff.
3. Indirectly supervises 12-18 student conference assistants during the summer months.
4. Responsible for the management and execution of contractual arrangements with conference groups including both internal and external stakeholders.
5. Provides crisis response and follow-up as needed for the resident population, including hurricane preparation/aftermath.
6. Assists in budget management (nearly $1 million in revenue) and strategic planning activities.
7. Coordinates and executes Opening and Closing activities for Housing & Residential Life as well as manages the transition from academic year to summer and vice versa for the fall.
8. Interview, select, hire, train, and review seasonal student staff as well as summer interns to work with conferences.
9. Responsible for the management of all hardware, software, and web functions for the Office of Conference Services.
10. Provide new fiscal growth opportunities for the Office of Conference Services and Housing & Residential Life.
11. Maintains, assesses and implements all policies and procedures regarding conferences and events, and summer intern housing.
12. Maintains and establishes relationships with various service providers internal and external to the university.
13. Initiates, negotiates, and executes contracts with internal and external organizations concerning conferences and events.
14. Market to internal and external clients through effectively designed and distributed marketing materials and knowledge of the non-profit Conference Services marketplace to identify and secure new clients. This includes the preparation of responses to potential client requests for proposals and active follow-up of same until they are awarded.
15. Coordinate available facilities with the demand from clients annually to optimize their use.
16. Responsible for maintaining and updating the conference services contract.
17. Oversees and manages expenses and revenue collection, as well as sets the revenue expectations for the office.
18. Sets priorities for the marketing and sales efforts and implements those efforts to meet revenue goals.
19. Responsible for program analysis.
20. Provide departmental leadership as needed to external offices and represents Housing & Residential Life as well as the Office of Conference Services on departmental and divisional committees when required.
21. Facilitates positive staff communication, morale, and performance throughout the Department.
22. Reports to the Associate Director of Housing Operations & Facilities.
Knowledge, Skills, and Abilities:
1. Strong administrative and problem-solving skills.
2. Exceptional written and oral communication skills.
3. Ability to develop and maintain positive working relationships.
4. Demonstrated supervisory experience.
5. Budget and Program Management experience.
6. Proficiency in MS Office.
7. Proficiency in Conference Programmer.
Bachelor's degree in Higher Education Administration, Hospitality and Tourism Management or Communication required; Master's degree preferred.
Work Experience Requirements:
Minimum of three years full-time professional experience in a collegiate housing and residential life setting or related experience.
Previous experience with collegiate conferences, intern housing, events significant plus but not required. Apply online. Position #: P00000257.
The University of Miami is home to some of the brightest minds in the world. We are committed to educating and nurturing students, creating knowledge, and providing service to our community and beyond. The University of Miami offers competitive salaries and a comprehensive benefits package including medical and dental benefits, tuition remission, vacation, paid holidays and much more. The University of Miami is an Equal Opportunity/Affirmative Action Employer. Come join us!]]>