Academic Advisor

San Jose, CA
Mar 29, 2018
Administrative Jobs
Student Affairs, Academic Advising
Institution Type
Four-Year Institution

Job ID: 24309
Full/Part Time: Full-Time
Regular/Temporary: Regular
Job Code: 3082
Department: Acad Advising & Retention Svcs


Classification: Student Services Professional II
Salary Range: $3,935/month to $5,595/month
FLSA status: Exempt

San Jose State University offers employees a comprehensive benefits package. For more information on programs available, please visit

About the Position

**Multiple positions available**

Reporting to the Director of Academic Advising and Retention Services (AARS), the Academic Advisor provides a wide range of academic advising and retention services for undergraduate students attempting to complete Title 5, California State University (CSU), and San Jos State University (SJSU) requirements relating to baccalaureate degree requirements.

Working independently, the Academic Advisor develops, coordinates, implements, and assesses academic support and other retention services and programs in accordance with University policies to insure student success through graduation. The Academic Advisor serves as liaison to the academic College or student group (i.e., Undeclared) and appropriate committees and work groups as assigned.

Education and Experience

Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job related field and Two years of professional experience in one of the student services program areas or in a related field.
A master's degree in a job related field may be substituted for one year of the professional experience.

Preferred Qualifications

- 2 years academic advising experience in post-secondary education.
- Higher education advising experience.
- Demonstrated familiarity/experience with higher education academic policies and procedures.
- Demonstrated experience facilitating workshops.
- Strong written communication skills.

Knowledge, Skills & Abilities

a. Strong oral and written communication skills. Must possess excellent customer service and public relations skills.
b. Ability to maintain confidentiality and appropriately handle sensitive information and communications with students, parents, employees and external agencies.
c. Ability to interpret and convey CSU, SJSU, UGS, Student Academic Success Services and Academic Advising and Retention Services policies and procedures to ensure student success.
d. Thorough knowledge of or the ability to quickly acquire knowledge of Title V of the California State Education Code, EOP Executive Orders, California State University Executive Orders, San Jose State University and Equal Opportunity Program admissions policies and procedures.
e. Ability to learn non-resident tuition policies including AB540; ability to acquire and apply knowledge of disability resources and admissions requirements.
f. Ability to analyze and evaluate applications and transcripts and acquire knowledge of Transfer Admissions Agreements.
General knowledge of counseling techniques.
g. Ability to formulate and recommend solutions to unusual situations and problems using good judgment, a high degree of initiative and creativity.
h. Ability to work independently and in a team setting. Ability to advise students individually or in groups on varied and complex matters; ability to determine the appropriate course of action and proper techniques to utilize while engaged with individuals and groups in personal interactions of a sensitive nature.
i. Demonstrated ability to interact with potential students, parents, high school and community college staff on a one-on-one basis and in-group settings.
j. Ability to establish and maintain effective, cooperative and harmonious working relationships in circumstances that involve the denial of requests or the necessity to persuade others to consider a different point of view
k. Ability to reason logically; ability to collect, compile, analyze, and evaluate data and make verbal or written presentations based on the data.

Posting Date

October 18, 2017

Application Screening

Application Screening begins November 2, 2017
Applications received before that date will receive first consideration.

This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.

Required Application Material:

Letter of interest
List of References

Complete SJSU Online Employment Application

Please note that failure to completely fill out each section of the online application may result in your application not receiving consideration.

Note To Applicant

Every applicant who reaches the final level of interviews will be required to complete a background check. The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.


All San Jos State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

Equal Employment Statement

SJSU is an Equal Opportunity Affirmative Action employer. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, gender, gender identity/expression, sexual orientation, genetic information, medical condition, marital status, veteran status, or disability.

It is the policy of SJSU to provide reasonable accommodations for applicants with disabilities who self disclose.

Contact Information

One Washington Square San Jose, CA 95192-0046
Phone: 408-924-2250


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