Director, International Student and Scholar Services

San Jose, CA
Mar 29, 2018
Executive Administration Jobs
C-Level & Executive Directors
Institution Type
Four-Year Institution

Job ID: 24310
Full/Part Time: Full-Time
Regular/Temporary: Regular
Job Code: 3312
Department: Int'nl Student &Scholar Servcs


Classification: Administrator II
Anticipated Hiring Salary: Commensurate with experience
FLSA status: Exempt

San Jose State University offers employees a comprehensive benefits package. For more information on programs available, please visit

About the Position

Reporting to the Dean of the College of International and Extended Studies (CIES), the Director of International Students and Scholar Services (ISSS) provides leadership and management of the ISSS department, including the Phyllis Simpkins International House (I-House). S/he oversees the department's comprehensive programs and services (academic, social, and cultural) for over 3000 international students including matriculated students, study abroad and exchange students, and visiting scholars, as well as the I-House residents. The Director is a member of the College leadership team with responsibilities in strategic planning and implementation. S/he collaborates with College and campus colleagues to enhance the support of international students to achieve academic and socio-cultural success, and to significantly increase cultural engagements between international and domestic students. The Director is responsible for institutional compliance with federal and state laws and regulations that pertain to international students and scholars, as well as compliance with California State University (CSU) and campus policies. The Director serves as a Designated School Official (DSO) for the F-1 student program and an Alternate Responsible Officer (RO) for the J-1 exchange visitor program. S/he could be assigned to serve as Principal DSO and /or Responsible Officer (RO) as needed.

Responsibilities include but are not limited to the following:
- Manages department operations and budget, including I-House, to ensure fiscal soundness and viability.
- Develops and executes funding strategies (e.g., for student scholarships) for international education and international students.
- Develops and manages a department that promotes customer/stakeholder service excellence, staff job satisfaction, and staff commitment to the mission and goals.
- Creates and champions initiatives that foster collaborative and positive work environment, professional growth and learning, and continuous improvement.
- Supervises and evaluates staff performance in accordance to CSU and SJSU policies (including SJSU Research Foundation) and CIES goals; engages, mentors, and develops direct reports to support their success.
- Oversees Director of International House with authority on the operations of the I-House, including: personnel management
- Manages a full range of activities and initiatives that support the enrollment, academic and social success, retention, lawful status, well-being, and employment of international students and scholars and I-House residents.
- Develops departmental goals that align with College and SJSU goals, documents progress towards goals, reports outcomes, and prepares annual and other reports as required.

This is a position in the CSU - Management Personnel Plan (MPP), and serves at the pleasure of the President. This position will require adherence to University compliance training such as: Conflict of Interest and Ethics, AB 1825 Sexual Harassment Prevention, Information Security, and Injury and Illness Prevention Program. The person hired for this position may be required to complete an outside employment disclosure statement in accordance with Title V of the California Code of Regulations.

Education and Experience

- Master's degree in a relevant field (e.g., international education, global studies, higher education leadership, international relations, etc.) from an accredited institution
- Minimum five years of experience administering international programs and services as a senior level administrator (e.g., assistant/associate director or director) in higher education.
- Minimum three years of experience advising and/or counseling international students in higher education.
- Minimum five years of experience serving as a DSO/PDSO /RO/ARO or experience overseeing staff serving in those roles.
- Experience leading teams to develop a strategy to achieve a set of identified goals and objectives.
- Experience interacting effectively with diverse constituencies and stakeholders including students, parents, staff/faculty, and external partners.

Preferred Qualifications

- Experience enriching the quality and diversity of international learning experiences and developing global citizens.
- Experience living and/or studying abroad.
- Experience managing a residential facility for students.
- Experience with dealing with best practices in risk management and crisis response and management.
- Excellent written communication skills.

Knowledge, Skills & Abilities

- Skilled in the development and implementation of strategic plans, financial plans, and budgets.
- Ability to effectively articulate to internal and external constituencies and stakeholders the international education programs and services offered by CIES.
- Ability to manage time, organize, and plan short- and long-term work projects.
- Ability to meet deadlines and complete assignments in a goal-oriented environment.
- Excellent oral and written communication skills.
- Skilled in giving presentations to diverse audiences.
- Ability to use tact and diplomacy as required.
- Knowledge of Department of Homeland Security, US Department of State, US Department of Labor rules and regulations as they pertain to F-1 students and J-1 exchange students.
- Skilled in developing a highly productive and customer-centric staff.
- Ability to exercise sound judgment and to make timely decisions.
- Knowledge of foundational counseling techniques and emergency training.
- Skilled in social perceptiveness to be aware of others' reactions and understanding why they react as they do.
- Skilled in recognizing potential areas of constituency concerns, and the ability to resolve and/or mitigate problems or issues.
- Skilled in monitoring/assessing people, processes or services, to make improvements.
- Ability to analyze, plan, organize, challenge and lead staff, volunteers, academics and other campus units to maximize opportunities and benefits of the University international resources.
- Ability to work well under deadlines, work independently, and in a team environment.
- Ability to train and lead individuals in team effort to accomplish institutional and divisional goals and objectives.

Posting Date

October 20, 2017

Application Screening

Application Screening begins November 8, 2017.
Applications received before that date will receive first consideration.

This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.

Required Application Material:

Letter of interest
List of References
Complete SJSU Online Employment Application

Please note that failure to completely fill out each section of the online application may result in your application not receiving consideration.

Note To Applicant

Every applicant who reaches the final level of interviews will be required to complete a background check. The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.


All San Jos State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

Equal Employment Statement

SJSU is an Equal Opportunity Affirmative Action employer. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, gender, gender identity/expression, sexual orientation, genetic information, medical condition, marital status, veteran status, or disability.

It is the policy of SJSU to provide reasonable accommodations for applicants with disabilities who self disclose.

Contact Information

One Washington Square San Jose, CA 95192-0046
Phone: 408-924-2250


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