Academic Advisor

San Jose, CA
Mar 29, 2018
Administrative Jobs
Student Affairs, Academic Advising
Institution Type
Four-Year Institution

Job ID: 24367
Full/Part Time: Full-Time
Regular/Temporary: Regular
Job Code: 3084
Department: Holland Student Success Center


Classification: Student Services Professional - III
Salary Range: $4,288 /month - $6,109 /month
FLSA status: Exempt

San Jose State University offers employees a comprehensive benefits package. For more information on programs available, please visit

About the Position

Reporting to the Associate Dean, Undergraduate Programs of the Lucas College of Business and receiving work lead direction from the Director of the JHSSC, the Academic Advisor will provide complex, consistent and accurate student services support for the JHSSC with limited supervision in a high-volume and fast-paced work environment. Such services include: providing information and advising to current and prospective students through academic planning and successful paths to graduation, helping students find solutions for issues they may face, collaborating with relevant constituents to advocate for student needs, informing and referring students to relevant university services and resources, coordinating student success programs, events and projects of the JHSSC.

Education and Experience

Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper division or graduate coursework in counseling techniques, interviewing, and conflict resolution where such are job-related and three years of progressively responsible professional student services work experience.

A master's degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience.

A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counseling.

Preferred Qualifications

-Master's degree from an accredited four-year college or university in Counseling, Student Affairs, or related area
-Experience working in an advising office/center, preferably a high volume and fast-paced work environment
-Experience working with students, staff, faculty and administrators from a diverse background
-Experience with university and college advising policies and procedures
-Experience with project/program development and evaluation

Knowledge, Skills & Abilities

-Knowledge of standard office equipment (computers, copiers, phones) and standard office software packages, such as Microsoft Suite (Word, Excel, Power Point, Outlook, etc.) and related computer packages.
-Knowledge of university policies, major, GE, university and system requirements to help undergraduate students graduate in a timely manner.
-Comprehensive knowledge of university resources and student services.
-Knowledge of student administration databases (CMS/PeopleSoft, Banner, etc.) and standard productivity tools to identify and resolve complex student issues.
-Knowledge of basic principles of individual and group behavior, and techniques and methods of interviewing students for the purposes of holistic academic advising.
Knowledge of project/program development and evaluation strategies and techniques for successful implementation.
-Excellent verbal/written communication, presentation skills, and customer service skills.
-Strong organizational, problem-solving and interpersonal skills.
-Strong attention to detail and accuracy with information; research, analysis, and reporting skills.
-Ability to recognize and refer students to appropriate student services and resources, and keep good working relationships with the units providing these student services/resources.
-Ability to provide high-quality student-centered services in a high volume and fast-paced work environment.
-Ability to quickly learn and understand complex university regulations/policies and relay information clearly to students, faculty and others in the campus community; quickly learn new online applications and review advisor resources.
-Ability to lead, organize, plan, coordinate, implement, and evaluate projects/programs that address needs of CoB students.
-Ability to coordinate and assess activities, projects, workshops, etc.
-Ability to coordinate and lead outreach activities and work with teams to develop and present outreach materials.

Posting Date

December 12, 2017

Application Screening

Application Screening begins January 16, 2018
Applications received before that date will receive first consideration.

This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.

Required Application Material:

Letter of interest
List of References

Please note that failure to completely fill out each section of the online application may result in your application not receiving consideration.

Note To Applicant

Every applicant who reaches the final level of interviews will be required to complete a background check. The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.


All San Jos State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

Equal Employment Statement

SJSU is an Equal Opportunity Affirmative Action employer. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, gender, gender identity/expression, sexual orientation, genetic information, medical condition, marital status, veteran status, or disability.

It is the policy of SJSU to provide reasonable accommodations for applicants with disabilities who self disclose.

Contact Information

One Washington Square San Jose, CA 95192-0046
Phone: 408-924-2250


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