Academic Advisor

San Jose, CA
Mar 29, 2018
Administrative Jobs
Student Affairs, Academic Advising
Institution Type
Four-Year Institution

Job ID: 24409
Full/Part Time: Full-Time
Regular/Temporary: Regular
Job Code: 3082
Department: College of Social Sciences


Classification: Student Services Professional II
Anticipated Salary Range: $4,200/month - $4,350/month
Salary Range: $3,935/month - $5,595/month
FLSA status: Exempt

San Jose State University offers employees a comprehensive benefits package. For more information on programs available, please visit

About the Position

Reporting to the Associate Dean of the College of Social Sciences and receiving work lead direction from the Director, the incumbent will work independently and with a team of advisors under general supervision to provide academic advising and related student services for undergraduates in all majors in the College. The person in this position advises students on academic requirements and procedures, provides support for students facing a variety of moderately complex institutional and personal problems, connects students to appropriate resources on campus to foster student success, and advocates the needs of individual students and groups of students. Working with the Center team, the advisor participates in assessment processes, provides professional advising support for recruiting and orienting new students, and supports College and University initiatives on retention, persistence, and graduation.

Responsibilities include but are not limited to the following:
- Advise students individually and in groups on topics, such as general education requirements, filing petitions, academic and educational planning, graduation procedures, remediation, and academic probation and disqualification.
- Aid students in improving students successful educational strategies such as effective study habits, time management skills, and supportive educational environment development.
- Aid students in accessing resources and services to help with addressing issues and enhancing students' likelihood of success.
- Maintain open channels of communication with the College advisors, faculty, staff, peer advisors, and student services staff to facilitate the success of the Center and our students.
- Use online tools to monitor student progress and to collect and analyze data related to student success.
- Provide professional academic advisor support for College - and University - wide events and initiatives, including but not limited to orientation, registration, and recruitment events on campus and at area community colleges.
- Work with the Center advising team to evaluate effectiveness of programs based on assessment data and recommend changes in program procedures to improve student success.

Education and Experience

Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper division or graduate coursework in counseling techniques, interviewing, and conflict resolution where such are job-related and two years of progressively responsible professional student services work experience. A master's degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience. A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counseling.

Preferred Qualifications

- Bachelor's degree related to educational counseling or in a discipline within the social sciences with additional professional training or experience in academic advising
- Experience providing academic advising to college students
- Experience with university policies, practices, and activities of academic advising and student support services
- Experience conducting workshops, presentations, and/or other educational experiences to groups
- Experience with office software applications (e.g. word processing, spreadsheet, presentation software, etc.)
- Strong written communication skills

Knowledge, Skills & Abilities

- Thorough knowledge of university policies and major, GE, university, and system requirements for graduation.
- Thorough knowledge of advising related methods, procedures and practices.
- Knowledge of student services programs outside the College of Social Sciences.
- Knowledge of related software applications (e.g. word processing, spreadsheet, presentation software, CMS, etc.).
- Excellent oral and written communication skills.
- Ability to effectively advise students individually and in groups on moderately complex studentrelated matters.
- Ability to encourage students to seek out and learn from experiences with different forms of diversity.
- Ability to manage time in order to be most available to clients while maintaining appropriate response time for phone and email messages.
- Ability to maintain confidentiality and appropriately handle sensitive communications with employees, students and external agencies.
- Ability to establish and maintain cooperative working relationships with a variety of individuals.
- Ability to plan and conduct workshops, assist with organization of special events or activities, and make effective presentations before groups.
- Ability to perform accurately in a detail-oriented environment.
- Ability to plan and execute multiple work priorities, organize and plan work and projects.
- Ability to handle multiple work priorities, organize, and plan work and projects.
- Ability to identify conflict, problem solve, and resolve student problems and concerns in the most efficient manner possible.
- Ability to provide timely and accurate responses, manage multiple priorities and track decisions.
- Ability to reason logically and analyze data to make informed decisions.

Posting Date

January 25, 2018

Application Screening

Application Screening begins February 16, 2018
Applications received before that date will receive first consideration.

This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.

Required Application Material:

Letter of interest
List of References
Letter of Recommendation
Complete SJSU Online Employment Application

Please note that failure to completely fill out each section of the online application may result in your application not receiving consideration.

Note To Applicant

Every applicant who reaches the final level of interviews will be required to complete a background check. The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.


All San Jos State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

Equal Employment Statement

SJSU is an Equal Opportunity Affirmative Action employer. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, gender, gender identity/expression, sexual orientation, genetic information, medical condition, marital status, veteran status, or disability.

It is the policy of SJSU to provide reasonable accommodations for applicants with disabilities who self disclose.

Contact Information

One Washington Square San Jose, CA 95192-0046
Phone: 408-924-2250


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