Veterans Counselor/Certifying Official

San Jose, CA
Mar 29, 2018
Administrative Jobs
Student Affairs, Counseling
Institution Type
Four-Year Institution

Job ID: 24407
Full/Part Time: Full-Time
Regular/Temporary: Regular
Job Code: 3084
Department: Veterans Resource Center


Classification: Student Services Professional III
Salary Range: $4,288/month - $6,109/month
FLSA status: Exempt

San Jose State University offers employees a comprehensive benefits package. For more information on programs available, please visit

About the Position

Under the general supervision of the Director for the Veterans Resource Center, the Veterans Counselor/Certifying Official will perform the duties of the Certifying Official of the Veterans Administration (VA) Education Benefits Program, which includes the Federal Vocational Rehabilitation program, the Educational GI Bill for veterans (or dependents) of deceased or disabled veterans, and the Reserve Bill. In addition, this position will be responsible for knowledge and implementation of current policies, regulations, and procedures administered by the Department of Veterans Affairs; the incumbent will be responsible for informing students of changes in VA policies and regulations, advising students of their educational rights, and general academic counsel.

Responsibilities include but are not limited to the following:
- Counsel to prospective and enrolled student veterans and dependents by offering a single point of contact for coordination of all University services.
- Advisor to the Veterans Student Organization
- Academic Advising/Degree progress check-ins with each GI Bill Student
- Advise students with on campus/community resources and maintain resource list
- Advise students with Career Planning/Goal setting of education/degree.
- Conduct Outreach and Recruitment to the Community Colleges (prospective students)
- Maintain existing partnerships and create new Campus connections
- Participate in Veterans Advisory Committee
- Support campus events and programs; assist with event planning
- Represent VRC at SJSU community partner meetings
- Use or complete basic forms to keep the VA informed, such as: Enrollment Certification (VA Form 22-1999, Notice of Change in Student Status (VA Form 22-1999b), and monitor the courses pursued by a student to certify to VA only those courses that apply to the students program; attend VA mandated meetings.

Education and Experience

Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper division or graduate coursework in counseling techniques, interviewing, and conflict resolution where such are job-related and three years of progressively responsible professional student services work experience. A master's degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience. A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counseling.

Preferred Qualifications

- Bachelor's degree in higher education, counseling, business management, human resources, or a related field.
- 2 years working directly with veteran services in higher education
- Experience planning major programs and events
- Experience creating and delivering workshops
- Experience managing student employees
- 2 years of progressively responsible professional student veteran services work experience
- 1-2 years processing GI Bill benefits

Knowledge, Skills & Abilities

- Thorough knowledge of Veterans educational benefits; including Veterans, Active Duty, Reserves, National Guard and dependents benefits.
- Familiarity with Veterans Administration certification and military benefits.
- Comprehensive and detailed knowledge of the University infrastructure.
- Knowledge of software applications: word processing, spreadsheet, database management (FileMaker Pro), VA Once and PeopleSoft/CMS Systems.
- Ability to perform accurately in a detail-oriented environment.
- Ability to handle multiple work priorities, organize and plan work and projects.
- Knowledge of GI Bills, Federal, State, and County laws and guidelines related to veterans, military members, and their families.
- Ability to compose and appropriately format correspondence and reports.
- Knowledge of relevant governmental organizational structures such as the Department of Veteran Affairs for the purpose of advocating and assisting student veterans, military service members, and their dependents.
- Ability to work with a diverse student body and foster sensitivity to diverse issues in a university setting.
- Ability to maintain confidentiality and appropriately handle sensitive communications with students, employees, and external agencies.
- Ability to collaborate with campus partners and work through complex issues pertaining to student data/records/financials/admissions.
- Excellent oral and written communication skills.
- Ability to advise students individually and in groups on routine matters where required.
- Appropriate judgment and problem-solving skills.
- Ability to reason logically; ability to collect, compile, analyze, and evaluate data.
- Ability initiate, plan, implement, and evaluate events as well as ongoing programmatic efforts.

Posting Date

January 25, 2018

Application Screening

Application Screening begins February 13, 2018
Applications received before that date will receive first consideration.

This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.

Required Application Material:

Letter of interest
List of References
Complete SJSU Online Employment Application

Please note that failure to completely fill out each section of the online application may result in your application not receiving consideration.

Note To Applicant

Every applicant who reaches the final level of interviews will be required to complete a background check. The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.


All San Jos State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

Equal Employment Statement

SJSU is an Equal Opportunity Affirmative Action employer. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, gender, gender identity/expression, sexual orientation, genetic information, medical condition, marital status, veteran status, or disability.

It is the policy of SJSU to provide reasonable accommodations for applicants with disabilities who self disclose.

Contact Information

One Washington Square San Jose, CA 95192-0046
Phone: 408-924-2250


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