Job ID: 24411
Full/Part Time: Full-Time
Job Code: 0420
Department: College of Engineering
Classification: Information Technology Consultant - Expert
Salary Range: $6,249/month - $11,074/month
FLSA status: Exempt
San Jose State University offers employees a comprehensive benefits package. For more information on programs available, please visit http://www.sjsu.edu/hr/benefits/
About the Position
Under the limited supervision of the Director of Engineering Computing Systems (ECS), the Systems Analyst is responsible for implementing and maintaining cost-effective, reliable college-wide computing systems, including end-user desktops, laptops, and tablets (Windows, Mac, Android, local equipment, etc.), the network resources (active directory, network equipment, shared folders, etc.) and cloud-based applications (Gmail, iSupport, WebEx, PeopleSoft, Canvas, etc.). The Systems Analyst makes recommendations and helps provides specifications for procurement, installation, support, and maintenance of all requisite hardware and software for the College and makes recommendations for all Engineering departments; maintains operational policies, procedures, and practices necessary for reliable delivery of computing services; coordinates technology projects with the appropriate faculty, staff, and students; builds consensus and solicits input when making significant changes, and maintains good channels of communication in terms of decisions and policies associated with the delivery of technical services within the college. The Analyst provides support through example and leadership to peers, faculty, and fellow staff members. Develops and implements requests and proposals for acquisition of equipment, software, supplies, and services. The Analyst keeps abreast of the latest of the latest developments in various fields related to computing and in particular to desktop support. The Analyst provides updates to the director of ECS on the current status of computing and desktop support within the College. The Analyst develops and maintains databases, records, documents, and files associated with lab and desktop systems.
Responsibilities include but are not limited to the following:
-Plan, design, procure, and implement upgrades and ensure faculty and staff computer configurations are relevant to and adequately support job requirements.
-Develop, implement, and maintain computer desktop and lab environments for the College of Engineering.
-Develop, implement, and document procedures and tools for ensuring rapid and automated regeneration of corrupted faculty and staff workstations.
-Develop procedures and tools for automated initial generation and subsequent regeneration of entire faculty and staff computing environments.
-Create, administer, and maintain application servers that allow faculty and staff to save and print files, as well as access software applications in a secure environment.
-Diagnose and repair software/hardware failures.
-Develop and maintain documentation for hardware and software solutions.
Education and Experience
Bachelors degree in computer science, information systems, educational technology, communications, or related fields, or similar certified coursework in applicable fields of study and five years of experience supporting information systems and technology.
-Experience with VMware vSphere
-Experience with VMware Horizon
-Experience with Drupal CMS
-Experience with System Image Deployments
-5 plus years of Server Administration Experience
Knowledge, Skills & Abilities
-Thorough knowledge of a comprehensive array of computer hardware and peripherals.
-Comprehensive knowledge of the following Operating Systems: Microsoft Windows 7/8/10, Apple OSX, Linux, and Microsoft Server 2012R2/2016
-Extensive knowledge of and proficiency in installing, configuring and troubleshooting computer hardware and peripherals
-Thorough knowledge of security access and network protocols such as TCP/IP, DHCP, DNS and VPN
-Ability to complete large complex projects with strict time constraints; ability to analyze and organize large complex projects and prioritize subtasks; ability to develop methodologies that enhance utility and operation of computer systems
-Advanced knowledge and experience using Microsoft Active Directory and GPOs
-Familiar with how to setup and manage network printers and print management
-Comprehensive knowledge of virtualization using VMware using ESXi and vCenter
-Understanding of Virtual Desktop Infrastructure
-Thorough knowledge and experience using automation tools such as Ghost Enterprise, Microsoft SCCM, and IBM Endpoint Manager; ability to develop and use strategies for the automation of configuration and administration of large numbers of computers.
-Thorough knowledge of Drupal CMS and SQL database
-Ability to effectively and quickly troubleshoot minor to complex operating system, software and hardware failures and take appropriate corrective actions and/or develop sound workarounds
-Ability to research problem solutions and maintain knowledge of current technologies.
-Knowledge of adult learning methods and documentation standards; strong written and oral communication skills.
-Excellent written and oral communication skills.
-Ability to multi-task, work effectively in a fast-paced environment with frequent interruptions, make independent decisions, and exercise sound judgment.
-Ability to maintain confidentiality and appropriately handle sensitive communications with employees and external agencies.
-Skillful in successfully managing multiple projects on tight deadlines and under pressure in a dynamic and open environment
-Ability to define problems, gather data, establish facts, and draw valid conclusions
February 1, 2018
Application Screening begins February 16, 2018
Applications received before that date will receive first consideration.
This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.
Required Application Material:
Letter of interest
List of References
Please note that failure to completely fill out each section of the online application may result in your application not receiving consideration.
Note To Applicant
Every applicant who reaches the final level of interviews will be required to complete a background check. The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.
SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS)
All San Jos State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
Equal Employment Statement
SJSU is an Equal Opportunity Affirmative Action employer. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, gender, gender identity/expression, sexual orientation, genetic information, medical condition, marital status, veteran status, or disability.
It is the policy of SJSU to provide reasonable accommodations for applicants with disabilities who self disclose.
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