Academic Advisor

San Jose, CA
Mar 29, 2018
Administrative Jobs
Student Affairs, Academic Advising
Institution Type
Four-Year Institution

Job ID: 24420
Full/Part Time: Full-Time
Regular/Temporary: Regular
Job Code: 3084
Department: H&A Student Success Center


Classification: Student Services Professional - III
Salary Range: $4,288 /month - $6,109 /month
FLSA status: Exempt

San Jose State University offers employees a comprehensive benefits package. For more information on programs available, please visit

About the Position

The Academic Advisor will work independently and with a team of advisors under general direction to provide academic advising, student success data analysis, and related support services for students in all majors in the College of Humanities and the Arts. Such services may include providing information and guidance to students; helping students think through problems and select suitable solutions or courses of action; evaluating student needs and authorizing services; creating, coordinating, and administering programs, events, and projects; articulating the needs of individual students and groups of students to university administrators, faculty, and staff; and providing support and assistance to students facing a variety of personal as well as institutional problems, questions, and challenges.

Working independently, the Academic Advisor develops, coordinates, implements and assesses strategies and academic support services to ensure student retention and success through timely graduation. The advisor also evaluates and analyzes student success related data and reports such analyses to the Director, Dean, and chairs. The advisor gathers, synthesizes, and presents student success information, as appropriate, to the Director, Dean, chairs, and program coordinators to improve effectiveness in student success as it relates, for example, to scheduling, articulation, retention, graduation rates, student satisfaction, and other critically important issues.

Education and Experience

Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper division or graduate coursework in counseling techniques, interviewing, and conflict resolution where such are job-related and three years of progressively responsible professional student services work experience.

A master's degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience.

A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counseling.

Preferred Qualifications

-Demonstrated advising experience in the humanities and/or the arts.
-Demonstrated experience supervising student staff.
-Demonstrated working knowledge of academic/general education requirements, admissions and registration processes, and resources available to students.
-Demonstrated ability to establish and maintain cooperative working relationships within a diverse multicultural environment.

Knowledge, Skills & Abilities

-Knowledge of and sensitivity to issues faced by at-risk students, SJSU students generally, and H&A majors and minors specifically.
-Ability to advise students individually and in groups and to adjust advising approaches based on individual differences, including multicultural, multi-sexed and multiaged value systems.
-General knowledge of research and interview techniques and of the principles of individual and group behavior.
-Ability to establish and maintain cooperative working relationships with peer advisors, professional staff, faculty, and administrators in developing and delivering advising services that support student learning and progress to degree.
-Experience providing academic advising/personal counseling in a college or university setting.
-Experience providing academic advising to undergraduate students preparing for graduation.
-Demonstrated knowledge and experience with programs and resources that support the retention and academic success of college students, particularly at risk student populations.
-Ability to interpret and apply program rules and regulations; to use initiative and resourcefulness in planning work assignments and in implementing long-range program improvements; and to obtain factual and interpretative information as needed.
-Ability to use data-based approaches to analyze student persistence data and to provide solution-centered recommendations.
-Demonstrated ability to use software applications such as google docs/drives, excel spreadsheets, word processing, and databases. Ability to quickly learn content management systems supporting student success.
-Knowledge of and ability to consistently apply FERPA regulations. Ability to maintain confidentiality and appropriately handle sensitive communications with employees, students family members, and external agencies.
-Superior problem-solving and interpersonal interaction skills.
-Experience organizing and conducting small-scale workshops and making effective presentations to groups.
-Strong reading, writing, and oral communication skills.
-Ability to make effective presentations before groups and to maintain professional standards in written and oral communication.
-Ability to manage time in order to be most available to clients while maintaining appropriate response time for phone and email messages.
-Demonstrated commitment to professional training as a means to enhance performance initiatives and teamwork communication.

Posting Date

February 6, 2018

Application Screening

Application Screening begins February 21, 2018
Applications received before that date will receive first consideration.

This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.

Required Application Material:

Letter of Interest
Copy of Transcripts

Please note that failure to completely fill out each section of the online application may result in your application not receiving consideration.

Note To Applicant

Every applicant who reaches the final level of interviews will be required to complete a background check. The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.


All San Jos State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

Equal Employment Statement

SJSU is an Equal Opportunity Affirmative Action employer. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, gender, gender identity/expression, sexual orientation, genetic information, medical condition, marital status, veteran status, or disability.

It is the policy of SJSU to provide reasonable accommodations for applicants with disabilities who self disclose.

Contact Information

One Washington Square San Jose, CA 95192-0046
Phone: 408-924-2250


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