Director, Humanities and the Arts Student Success Center

San Jose, CA
Mar 29, 2018
Executive Administration Jobs
C-Level & Executive Directors
Institution Type
Four-Year Institution

Job ID: 24453
Full/Part Time: Full-Time
Regular/Temporary: Regular
Job Code: 3086
Department: H&A Student Success Center


Classification: Student Services Professional IV
Salary Range: $4,892 /month - $6,978 /month
FLSA status: Exempt

San Jose State University offers employees a comprehensive benefits package. For more information on programs available, please visit

About the Position

Reporting to the Associate Dean of the College of Humanities and the Arts, the Director of the Student Success Center (SSC) works under general supervision to plan, prioritize, and implement all activities of the Humanities and Arts Student Success Center. The Director supervises a team of professional advisors, student peer advisors, and an administrative assistant who work together to provide direct service to undergraduate students and faculty advisors in the college.

Services include supporting faculty advisors in the nine departments of the College; participating in university-wide student success events and initiatives; evaluating student needs and authorizing services; coordinating and administering programs, events, and projects, including student orientations; articulating the needs of individual students and groups of students to university administrators, faculty and staff; and providing support and assistance to students facing a variety of personal as well as institutional problems, questions and challenges.

As the college's primary contact for student success concerns, the Director advises students and faculty advisors on complex situations, consults with appropriate offices on campus to develop and recommend courses of action, and implements proposed solutions. The Director works closely with the Associate Dean to develop Center initiatives and methods for tracking student persistence and success in the College, producing regular reports on student success metrics to the College and the Division of Academic Affairs. As the College's primary liaison to other units providing advising services on campus, the Director ensures that Center services are consistent with university-wide strategic goals related to student persistence and degree completion.

Education and Experience

Equivalent to graduation from a four-year college or university in a related field plus upper division or graduate coursework in counseling techniques, interviewing and conflict resolution where such are job related and four years of progressively responsible professional student services work experience which includes experience in advising students individually and in groups, and in analysis and resolution of complex student services problems.

A master's degree in Counseling, Clinical Psychology, Social Work or a job-related field may be substituted for one year of professional experience.

A doctorate degree and the appropriate internship or clinical training in counseling, guidance or a job-related field may be substituted for two years of the required professional experience for positions with a major responsibility for professional, personal or career counseling.

Preferred Qualifications

- Master's degree in Counseling, Education, Clinical Psychology, or a directly related field
- Experience working as an academic advisor in a university setting
- Experience advising/supporting students and faculty in the humanities and the arts
- Experience supervising professional and student staff

Knowledge, Skills & Abilities

- Thorough knowledge of, or the ability to quickly learn, SJSU policies, procedures, and requirements related to student success.
- General knowledge of student success policies and practices in other campus offices, including the Academic Advising and Retention Center, the Registrar's office, and the Office of Faculty and Student Success.
- General knowledge of the policies, practices and activities of Student Services programs outside the program to which immediately assigned; general knowledge of the principles, problems and methods of public administration, including organizational, personnel and fiscal management; general knowledge of advanced statistical and research methods.
- Knowledge of and sensitivity to issues faced by at-risk students, SJSU students generally, and H&A majors and minors specifically.
- Ability to establish and maintain effective, cooperative, and harmonious working relationships in circumstances that involve the denial of requests or the necessity to persuade others to accept a different point of view.
- Ability to collaborate effectively with administrators, professional staff, and faculty to support student retention and persistence to graduation.
- Ability to carry out very complex assignments without detailed instructions.
- Ability to analyze and understand complex organizational, policy, or procedural problems and to clearly explain them to various constituencies in appropriate ways.
- Ability to collect and evaluate data; draw valid conclusions; project consequences of various alternate courses of action; and implement effective solutions.
- Ability to interpret and apply program rules and regulations; to use initiative and resourcefulness in planning work assignments and in implementing long-range program improvements; and to obtain factual and interpretative information as needed.
- Ability to adjust approach based on individual differences, including multicultural, multisexed and multi-aged value systems; and to advise individuals and groups on varied and complex matters.
- Ability to use data-based approaches to analyze student persistence data and to provide solution-centered recommendations.
- Demonstrated ability to use software applications such as google docs/drives, excel spreadsheets, word processing, and databases. Ability to quickly learn content management systems supporting student success.
- Knowledge of and ability to consistently apply FERPA regulations. Ability to maintain confidentiality and appropriately handle sensitive communications with -employees, students' family members, and external agencies.
- Strong reading, writing, and oral communication skills. Ability to make effective presentations before groups and to maintain professional standards in written and oral communication.
- Thorough knowledge of English grammar, business writing, punctuation and spelling.
- Ability to manage time in order to be most available to clients while maintaining appropriate response time for phone and email messages.
- Demonstrated commitment to professional training as a means to enhance knowledge of advising initiatives and best practices in supporting student success.

Posting Date

February 12, 2018

Application Screening

Application Screening begins February 27, 2018
Applications received before that date will receive first consideration.

This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.

Required Application Material:

Letter of interest
Copy of transcripts - no originals necessary
Complete SJSU Online Employment Application

Please note that failure to completely fill out each section of the online application may result in your application not receiving consideration.

Note To Applicant

Every applicant who reaches the final level of interviews will be required to complete a background check. The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.


All San Jos State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

Equal Employment Statement

SJSU is an Equal Opportunity Affirmative Action employer. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, gender, gender identity/expression, sexual orientation, genetic information, medical condition, marital status, veteran status, or disability.

It is the policy of SJSU to provide reasonable accommodations for applicants with disabilities who self disclose.

Contact Information

One Washington Square San Jose, CA 95192-0046
Phone: 408-924-2250


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