EOP Admission Coordinator
Job ID: 24465
Full/Part Time: Full-Time
Job Code: 3084
Department: Educ Opportunity Program
Classification: Student Services Professional III
Anticipated Salary Range: $4,429/month - $4,518/month
Salary Range: $4,288/month - $6,109/month
FLSA status: Exempt
San Jose State University offers employees a comprehensive benefits package. For more information on programs available, please visit http://www.sjsu.edu/hr/benefits/
About the Position
Reporting to the Associate Vice President for Transition & Retention Services, and in collaboration with departments within the University, the Admission Coordinator promotes San Jose State University's (SJSU) commitment to the Educational Opportunity Program. The Admission Coordinator is responsible for the coordination of the EOP admission process, First Contact, transfer student transition programs, assessment of program effectiveness and managing academic advisor caseload. Works collaboratively with area high schools and community colleges, and assists in attracting and enrolling an academically strong, culturally diverse, and socially conscious undergraduate student population.
Responsibilities include but are not limited to the following:
- Provides academic advising, counseling, analysis, and assessment for new and returning students and prospective applicants attempting to complete Title 5, CSU and University requirements relating to graduate admission, degree candidacy and graduation requirements.
- Maintains customer service focused interactions to provide information regarding policies and procedures; to suggest actions that will resolve issues; and to establish cordial and collegial relationships with those contacting the Educational Opportunity Program Office.
- Makes decisions in individual cases to resolve problems where guidelines do not exist.
- Collaborates with relevant campus offices and staff who assist EOP by providing information and services to EOP students.
- Provides input in the development of marketing strategies that are responsive to EOP needs.
- Collaborates with university professionals to develop training materials and presentations for internal and external use.
- Presents and facilitates various Student Success workshops.
- Process and analyze appropriate electronic reports as needed for all applicants, reference weekly roster of missing documents for screening and follow-up letters for all EOP applicants and exception processing.
- Provides work lead direction to student assistants and graduate students.
- Provides leadership and oversight for all transition programs: Admitted Spartan Day, First Contact, and Transfer Bridge.
- Assists with planning, organizing, coordinating, and participating in various visitation programs including on-site visits to high schools and community colleges.
Education and Experience
Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper division or graduate coursework in counseling techniques, interviewing, and conflict resolution where such are job-related and three years of progressively responsible professional student services work experience. A master's degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience. A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counseling.
License & Certificates
A valid driver's license is required for this position. Out of state candidates selected for the position must obtain a State of California driver's license within 10 days of hire in accordance with the California Department of Motor Vehicles regulations.
Once hired the employee must successfully complete the Defensive Driver Training Program provided by the State of California for California State University campuses.
- Master's degree in a job-related field may be substituted for one year of professional experience. A Doctorate degree and appropriate internship in job-related field may be substituted for two years of required professional experience.
- 3 to 4 years of academic advising experience, preferably with first-generation students
- 5 to 7 years of full-time progressively professional student services work
- 5 plus years of supervision experience
- Strong written communication skills
- Experience with higher education academic advising policies and procedures
- Workshop or presentation experience
- 3 to 4 years of admissions experience
Knowledge, Skills & Abilities
- Ability to interpret and explain policies to various staff members and members of the public.
- Knowledge of individual counseling techniques and general knowledge of student services programs outside the program to which immediately assigned.
- Ability to advise students individually and in groups on complex student-related matters.
- Ability to reason logically and analyze and solve organizational and operating problems of one or several program areas.
- Ability to plan, coordinate, and initiate actions necessary to implement administrative or group decisions or recommendations.
- Ability to analyze and define complex organizational, policy or procedural problems, collect and evaluate data, draw valid conclusions and project consequences of various alternative courses of action.
- Knowledge of English grammar, business writing, punctuation and spelling to be able to compose and appropriately format correspondence and reports.
- Thorough knowledge of software applications: word processing, spreadsheet, and database management.
- Ability to analyze complex situations accurately and adopt effective courses of action.
- Ability to carry out a variety of professionally complex assignments without detailed instructions.
- Ability to check complex records and detailed information for compliance with CSU requirements.
- Ability to perform accurately in a detail-oriented environment, handle multiple work priorities, and organize and plan work and projects.
- Ability to perform the work lead functions as assigned to student assistants.
- Ability to make sound decisions, work efficiently under pressure, and work independently and as part of a team as required.
- Ability to work evenings and weekends as required during heavy periods.
- Excellent oral and written communication skills.
- Ability to travel to other geographic locations and work on some evening and weekend hours.
- Possess a valid California Driver's license at the time of hire, for the operation of any state vehicle required to perform the essential functions of the job.
- Ability to complete the Defensive Driver Training Program provided by the State of California for CSU campuses.
February 16, 2018
Application Screening begins March 9, 2018.
Applications received before that date will receive first consideration.
This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.
Required Application Material:
Letter of interest
List of References
Complete SJSU Online Employment Application
Please note that failure to completely fill out each section of the online application may result in your application not receiving consideration.
Note To Applicant
Every applicant who reaches the final level of interviews will be required to complete a background check. The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.
SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS)
All San Jos State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
Equal Employment Statement
SJSU is an Equal Opportunity Affirmative Action employer. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, gender, gender identity/expression, sexual orientation, genetic information, medical condition, marital status, veteran status, or disability.
It is the policy of SJSU to provide reasonable accommodations for applicants with disabilities who self disclose.
One Washington Square San Jose, CA 95192-0046