Director, College of Applied Sciences and Arts

San Jose, CA
Mar 29, 2018
Executive Administration Jobs
C-Level & Executive Directors
Institution Type
Four-Year Institution

Job ID: 24480
Full/Part Time: Full-Time
Regular/Temporary: Regular
Job Code: 3086
Department: CASA Student Success Center


Classification: Student Services Professional IV
Salary Range: $4,892 /month - $6,978 /month
FLSA status: Exempt

San Jose State University offers employees a comprehensive benefits package. For more information on programs available, please visit

About the Position

The Student Success Center (SSC) in the College of Applied Sciences and Arts (CASA) is a student support, advising, academic assistance, retention, and service-oriented unit in partnership with (CASA) Student Academic Success Services in the Division of Academic Affairs. Assisting students from admission through graduation, our mission is to be the single point of entry to provide resources and non-major related advising for new and continuing students to develop the skills and knowledge necessary to achieve academic success and graduate in a timely manner.

The Director of the Student Success Center directs/oversees the SSC in addition to serving in the role as lead advisor. Working independently, under limited supervision, the Director leads, develops, coordinates, implements, and assesses unit activities and advising services and programs to ensure CASA student academic success through graduation. The Director also provides some direct advising while coordinating College advising services with all departments and schools in CASA. In particular, the Director has responsibility for the day to day running of the two locations of the Center as well as oversight of five other full time advisors, two part time receptionists, and several peer advisors and tutors.

Education and Experience

-Equivalent to graduation from a four-year college or university in a related field plus upper division or graduate coursework in counseling techniques, interviewing and conflict resolution where such are job related and four years of progressively responsible professional student services work experience which includes experience in advising students individually and in groups, and in analysis and resolution of complex student services problems.

-A master's degree in Counseling, Clinical Psychology, Social Work or a job-related field may be substituted for one year of professional experience.

-A doctorate degree and the appropriate internship or clinical training in counseling, guidance or a job-related field may be substituted for two years of the required professional experience for positions with a major responsibility for professional, personal or career counseling.

Preferred Qualifications

-Master's degree in Academic Advising or related field
-Minimum of four years of experience in student advising/student success in higher education
-Experience and demonstrated effectiveness in program development related to student success
-Experience and demonstrated effectiveness in program assessment and evaluation related to student success
-Minimum of a master's degree in a field directly related to student success (e.g., education counseling)
-Minimum of two years of supervisory experience in the area of student success in higher education

Knowledge, Skills & Abilities

-Ability to oversee projects and provide guidance and work lead direction to professional staff.
-Ability to work independently and as part of a team. Ability to work cooperatively in a group with diverse backgrounds, perspectives, styles, and goals.
-Demonstrated ability and experience in providing counseling/ advisement to students and interfacing effectively with students, faculty, and administrators in a higher education environment.
-Ability to plan, coordinate, and initiate actions necessary to implement administrative or group decisions or recommendations.
-General knowledge of principles of individual and group behavior, techniques used in counseling, interviewing, and investigation, and college student development theory.
-Ability to interpret and define problems, evaluate and analyze situations, draw valid conclusions, project various consequences, and adopt effective courses of action.
-Ability to determine proper techniques and actions to utilize while engaged with individuals behaving in argumentative or sensitive manner. Must be solution-oriented.
-Demonstrated knowledge and experience in issues related to university admissions and registration, general education, and student success.
-Working knowledge of software applications such as word processing, spreadsheets, database management, and the Internet. Ability to use PeopleSoft and working knowledge of student success related applications like GradesFirst.
-Knowledge of CSU academic policies and procedures as expressed in Title 5 and Chancellors Office Executive Orders as well as those of SJSU and CSU, and ability to apply that knowledge to individual situations.
-Ability to interpret and explain policies to various staff, students and other individuals.
-Must have ability to work irregular schedules, including evenings, weekends, and until the job is done.
-Thorough knowledge of the principles, practices, and trends of Student Services field, and working knowledge of student services programs outside the program to which immediately assigned.
-Ability to understand the academic year and processing cycles that affect workflow of the department and various advising centers.
-Knowledge of and sensitivity to issues related to student sub-populations, especially those which might be considered academically at-risk.
-Ability to review and verify complex records and detailed information for compliance with CSU requirements, and interpret information from a variety of institutions, including foreign institutions, with differing record systems.
- Strong inter-personal skill for maintaining contact with customers, providing strong positive customer services, and soliciting and responding to feedback for improved services.

Posting Date

February 26, 2018

Application Screening

Application Screening begins March 13, 2018
Applications received before that date will receive first consideration.

This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.

Required Application Material:

Letter of interest
Complete SJSU Online Employment Application

Please note that failure to completely fill out each section of the online application may result in your application not receiving consideration.

Note To Applicant

Every applicant who reaches the final level of interviews will be required to complete a background check. The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.


All San Jos State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

Equal Employment Statement

SJSU is an Equal Opportunity Affirmative Action employer. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, gender, gender identity/expression, sexual orientation, genetic information, medical condition, marital status, veteran status, or disability.

It is the policy of SJSU to provide reasonable accommodations for applicants with disabilities who self disclose.

Contact Information

One Washington Square San Jose, CA 95192-0046
Phone: 408-924-2250


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