Classroom Support Technician

Job ID: 24485
Full/Part Time: Full-Time
Regular/Temporary: Regular
Job Code: 1617
Department: Instructional & Meeting Spaces


Classification: Instructional Support Technician II
Salary Range: $3,748/month - $6,204/month
FLSA status: Non-Exempt

San Jose State University offers employees a comprehensive benefits package. For more information on programs available, please visit

About the Position

Performs duties under general supervision but works independently to plan, schedule, coordinate and maintain support to the SJSU campus. Assists faculty, students, and staff requesting equipment, provide routine classroom technology support and equipment maintenance activities for the Department.

Provides support to faculty, students, and staff through the coordination of operations and technical services of Instructional & Meeting Spaces Unit. Organizes and performs classroom equipment installations and advanced troubleshooting of classroom systems. Consults on technology with and provides support to video production staff.

Responsibilities include but are not limited to the following:
Audio/Visual Operation & Maintenance:

Test and ensure equipment is in operable condition prior to delivery or distribution. Maintain compliance with security and safety standards of all equipment. Develop and conduct preventative maintenance and cleaning of equipment.

Develop and provide user documentation and user guides for audio/visual equipment. Provide support and training to faculty, staff, and students in the areas of applications software and audio/visual hardware. Update documentation to educate and assist the end user in understanding and effectively using resources.

Update and maintains records in library database.

Classroom Technology Operation &Maintenance

Assist faculty on operation of Smart, Enhanced and Next Generation Classrooms. Provide hand-on in class support as needed by faculty teaching in these spaces. Actions include testing and replacing cabling and components, advising faculty on computer configurations, and developing on-the spot solutions to unique faculty needs.

Troubleshoot audio/visual and computer problems and provide advanced maintenance support. Actions include major component testing and replacement, room reconfiguration, and determining and implementing alternate solutions to keep the classroom in operation.

Perform preventive maintenance checks, respond to trouble calls and tickets and determine the proper level of support.

Technology Research, Maintenance and Installation:

Recommend and provide technical advice and expertise to the department administration to enhance the services provided by Instructional & Meeting Spaces.

Coordinate staff maintenance and installation work. Install classroom technology, and advise other staff on best approaches to equipment repair and installation. Includes installation of programs for SP control systems, projector mounting, and cable termination.

Perform complex modifications and maintenance of audio/video equipment and systems, using appropriate selection of methods, materials and components. Perform complex equipment diagnostics and repair.

Customer Service and Support:

Provide customer service to faculty, staff and students by scheduling, distributing, and checking out equipment and media. Provide walk-in, phone reservations and over the counter services to customers checking out or dropping off equipment.

Assist faculty on operation of Smart, Enhanced and Next Generation Classrooms. Provide hand-on in class support as needed by faculty teaching in these spaces.

Education and Experience

Equivalent to three years of experience providing instructional support services for a related unit or discipline, or in producing materials or supplies or repairing equipment in a discipline related to the area to which assigned. A combination of education and experience will be considered.

Preferred Qualifications

Experience with video and audio systems, audio monitoring equipment, and related instructional communications technology.

Experience installing and configuring procedures for AV control systems.

Experience with diagnostic tools and advanced repair techniques for a variety of mechanical and electrical systems.

Experience with equipment installation, wiring termination, and use of test instruments.

Knowledge, Skills & Abilities

- Knowledge of operation of a wide range of video and audio systems, audio monitoring equipment, and related instructional communications technology.
- Ability to identify and determine cause of equipment problems, advise end users and make necessary modifications to the equipment.
- Ability to diagnose equipment and systems problems and develop solutions, and perform equipment repairs.
- Knowledge of library database systems.
- Knowledge of a broad range of instructional audio/visual techniques and needs of a campus community.
- Working knowledge of some or all of the following: SmartBoard hardware and software; SP Controls, Crestron and Vyopta control software; LCD Projectors; HDTV monitors; and troubleshooting of Macintosh and Windows Operating Systems.
- Knowledge of the operation of a variety of audio/visual equipment.
- Ability to troubleshoot the installed classroom technology and instruct faculty teaching in the technology driven classroom spaces.
- Skill in equipment installation, wiring termination, and use of test instruments.
- Ability to compose and appropriately format correspondence and reports generated from the information gathered through the Universitys ticketing system.
- Ability to research available products and systems and recommend alternatives to meet identified needs.
- In depth knowledge of equipment installation and maintenance practices.
- Knowledge of installation and configuration procedures for AV control systems.

Posting Date

March 5, 2018

Application Screening

Application Screening begins March 20, 2018
Applications received before that date will receive first consideration.

This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.

Required Application Material:

Letter of interest
List of References
Complete SJSU Online Employment Application

Please note that failure to completely fill out each section of the online application may result in your application not receiving consideration.

Note To Applicant

Every applicant who reaches the final level of interviews will be required to complete a background check. The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.


All San Jos State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

Equal Employment Statement

SJSU is an Equal Opportunity Affirmative Action employer. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, gender, gender identity/expression, sexual orientation, genetic information, medical condition, marital status, veteran status, or disability.

It is the policy of SJSU to provide reasonable accommodations for applicants with disabilities who self disclose.

Contact Information

One Washington Square San Jose, CA 95192-0046
Phone: 408-924-2250


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