Director of Campus Business Services
Salary: $84,500 - $146,000
Title: Director of Campus Business Services
Category: Management and Professional
Department: Support Services
Date Posted: 03/29/2018
Position Information: Campus Business Services (CBS) provides a myriad of services to the UCR campus community, including faculty, staff, students, and visitors. CBS's units and services include: Printing & Reprographics (Quick Copy, Exam Printing, Digital Printing, and Bindery), Card Services, Mail Services, Central Shipping & Receiving, Storehouse, Excess Property Sale & Disposal, Document Shredding Services, Business Store, and Marketing Services. Under the general direction of the Assistant Vice Chancellor of Auxiliary Services, the Director of CBS is a member of the Auxiliary Services Senior Management Team. The Director has senior-level management responsibility for strategic planning, leadership, goal setting, organizational development, personnel and budget management of CBS. The Director of CBS is responsible for: strategic and operational direction and guidance for CBS in alignment with the mission of Auxiliary Services; leadership and oversight for 5 unit supervisors and 1 administrative support staff directly with 30-35 operational/support staff indirectly; establishing the department vision for achieving annual goals across all business units and service areas related to service excellence, customer retention, operational optimization and rate development to meet department budgetary commitments; setting performance goals, develops Key Performance Indicators (KPI's) and establishes measurable quality assurance goals; developing a cohesive team of supervisors and staff to ensure extensive knowledge about service offerings across CBS to affect streamlining processes (e.g., work intake, reception, follow-up, work routing and customer outreach/engagement); ensuring delivery of a customer experience that is responsive, engaging and adaptable for all members of the campus community; directing marketing campaigns, customer outreach programs and relationship development on behalf of CBS; ensuring University policies and procedures are followed in all aspects of CBS's operation.
Minimum Requirements: Broad knowledge of common organization-specific and other computer application programs.
Skills in organization and customer service to effectively manage multiple important priorities.Proven ability to organize department work functions in an efficient and effective manner.
Broad knowledge of financial analysis and reporting techniques; human resources and risk management planning; and/or accounting and payroll.
Strong verbal and written communication skills; ability to influence/persuade all levels of staff.
Broad knowledge of the organization's processes, protocols and procedures with a focus on budget, account and fund management and/or personnel management under labor contract(s) and personnel policy.
Demonstrated management and conflict resolution skills to effectively lead and motivate others.
Skills to work collaboratively with other locations.
Proven skills to quickly evaluate complex issues and identify multiple options for resolution.
Broad knowledge and experience with customer service and customer retention principles.
Leadership skills to mentor and develop professional staff.
Knowledge of human resources procedures, including staffing, hiring, training, disciplinary action, termination, and performance management.
Ability to collect, analyze and summarize data to provide meaningful metrics or reporting for various level of reviewers in an organization.
Ability to determine objectives, direct programs, develop strategies and policies.
Skill to develop and implement creative ideas and/or solutions to solicit customer feedback, service improvements, service offerings and communication strategies.
Ability to advocate and be the ambassador for developing and maintaining a brand throughout a medium to large business or campus community.
Preferred Qualifications: Skill to maintain and manage website with all current information on service offerings, emergency communications, work order submission, client feedback and contact information.
Possesses advanced analytical, technical and problem-solving skills and abilities and a strong awareness of medium to larger team/department strategies and customer needs.
Knowledge of relationship management principles, practices and relevant methodology to facilitate strategic customer relationships.
Additional Information: In the Heart of Inland Southern California, UC Riverside is located on nearly 1,200 acres near Box Springs Mountain in Southern California; the park-like campus provides convenient access to the vibrant and growing Inland region. The campus is a living laboratory for the exploration of issues critical to growing communities'air, water, energy, transportation, politics, the arts, history and culture. UCR gives every student, faculty and staff member the resources to explore, engage, imagine and excel.
UC Riverside is recognized as one of the most ethnically diverse research universities in the country boasting several key rankings of which we are extremely proud.
- Washington Monthly (August 2016) ranked UC Riverside 12th in the nation in its annual University and College Survey. \
- Education Trust placed UC Riverside 9th in the nation for closing the graduation gap between black and white students by 1.7 percentage points.
- In QS World University Rankings 2016/2017, UC Riverside's Department of Philosophy is #1 in the world for the frequency with which published papers are cited by other philosophers.
- U.S. News and World Report Survey (September 2016) ranked UC Riverside 118th overall; earns "Great Schools, Great Prices."
- Shanghai Jiao Tong University (August 2016) Academic Ranking of World Universities ranked UC Riverside among the top 151 to 200 institutions. This survey bills itself as "the most trustworthy precursor of global rankings of the world's top 500 universities."
- U.S. News and World Report's Best Graduate Schools (2016) including:
- Graduate School of Education - 62nd among ranked schools
- Bourns College of Engineering - 71st among ranked schools
For information about our generous employee benefits package, visit: Employee Benefits Overview