Student Services Rep I
In this role, you are responsible for handling incoming and outgoing service-related questions and concerns from Chamberlain College of Nursing graduates and their employers.
- Handles outgoing & incoming service-related inquirie via telephone and via phone and electronic communication avenues within established service metrics.
Provides general information to the graduate students and handles general requests such as survey responses from the graduate students and their employers.
Provides follow-up to students with service-related requests as necessary.
Works with the Academic Advising team as needed to ensure all issues and inquiries are handled in a timely fashion.
Attends and satisfactorily completes training certification programs specified for Level 1 SSC.
Consistently meets/exceeds service metrics that are set in place (including, but not limited to service level percentages, call monitoring scores, and right now case resolution).
Complete Level 1 training for all programs (this training and program certification will provide the opportunity to advance to a Level 2.
Assists will special projects as well as other duties as assigned.
Completes other duties as assigned.
- A Bachelor's Degree
Customer service experience
Excellent verbal and written communication skills
Proficiency in Excel, Word and keyboard typing
- Experience working in a call center environment
Knowledge of academic policies and procedures