Coordinator, Service Area

Job description

Request/Posting Number


Classification Title

Coordinator, Service Area  

Working Title


Job Class #


Type of Position

Administrative Professional  

Percent Appointment:

(For Student Employment and Graduate Assistant Only; state hours per week)





University Housing Services - 02600001  

General Summary

University Housing Services at Illinois State University is seeking energized Service Area Coordinator applicants who are excited to lead teams toward our goals of Connecting Students, Building Relationships and Inspiring Futures. Illinois State University has consistently ranked in the top 100 public schools in the country according to U.S. News & World Report. ISU is located in the township of Normal, IL adjacent to its sister city Bloomington, IL. These twin cities are ranked as a top 50 college town and are located equidistant between Chicago and St. Louis, with each being within a 2 hour drive. We encourage you to review these websites to learn more about what our community may have to offer you. 

The Service Area Coordinator position is a 12 month, live-in position that oversees the operation of a Service Area. Service Areas are responsible for the management of mail, keys, facilities, fitness centers and campus tours. Each community is unique in its operation and could be a single desk operation or up to four distinct service areas. SACs supervise up to 70 student administrative staff. SACs serve in a 24/7 on-call rotation responding to administrative and crisis concerns, serve on a standing departmental committee, and complete all administrative tasks as assigned. You can review a full job description and learn more about the position and our team on the University Housing Services website:  

Additional Information:


Required Qualifications

1. Bachelor's degree 
2. Valid driver's license 
3. If this position is Security Sensitive or if you are subject to a criminal background investigation based on University policy, employment is contingent upon you passing a satisfactory criminal background investigation. You may not begin work until the criminal background investigation results have been received and cleared by Human Resources.  

Desired Qualifications:

1. Two (2) years part-time administrative work in the residence halls or campus activities is preferred. 
2. Office administrative skills; competent computer and Microsoft Office skills. 
3. Strong problem solving skills. 
4. Ability to provide student-centered and customer service orientation. 
5. Strong oral and written communication skills and active listening skills. 
6. Ability to accept change with a positive attitude. 
7. Flexibility and adaptability to shift from one task to another. 
8. Sensitivity to multi-cultural issues and supports a diverse environment. 

Necessary Licenses/Certifications/Degrees

1. Bachelor's degree 
2. Valid driver's license  

Hiring Rate/Range

$2667 per month  



Work Hours


Proposed Starting Date:

July 2018  

Posting date


Closing date

Open Until Filled

Special Instructions to Applicants

Please note, that this position is currently listed as "anticipated" and candidates will not be invited to interview until we have a confirmed vacancy. 

All application materials must be submitted online. Application materials submitted via fax, email, or mail will not be accepted. 

Please prepare in advance separate documents representing a cover letter, reference list (at least three professional references and contact information), and resume/C.V. to attach to this application. 

Illinois State University is an Affirmative Action/Equal Opportunity Employer. 

If you are an individual with a disability and need a reasonable accommodation under the Americans with Disabilities Act (ADA) or other state or federal law you may request an accommodation by contacting the Office of Equal Opportunity and Access at 309-438-3383 or [email protected] 

If you are having difficulty accessing the system, please call Human Resources at (309) 438-8311.  

Contact Information

Lisa Mason 
Human Resources 
[email protected]  

Departmental Homepage  

Required Applicant Documents 
PLEASE NOTE: These documents are required to be submitted online in order to complete the application process. Please have these documents ready prior to clicking on "Apply For This Posting".

Cover Letter
Reference List  

Optional Applicant Documents


Civil Service Test

Not Applicable  

Physical Requirements:

Must be able to complete the following with or without a reasonable accommodation: 

Ability to effectively communicate on a daily basis. 
Ability to travel between buildings without a car in year round conditions in order to fulfill responsibilities. 
Ability to occasionally lift boxes of up to 20 pounds.  





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Job No:
Posted: 3/29/2018
Application Due: 5/28/2018
Work Type: