Technical Support Specialist
The Technical Support Specialist provides a wide range of hardware and software-based technical support to members of the Institute of Genomics and Evolutionary Medicine (iGEM). Responsibilities include carrying out specific tasks in various areas related to IT support including: domain object unit administration, software installation and registration, providing first tier technical support to users, recommending hardware and software based technical solutions, and interfacing with appropriate university offices and resources. Additional responsibilities include updating and editing, institute web resources as well as developing new web resources when needed. Performs other duties as assigned.
Required Education and Experience:
Bachelor's degree and one year of experience in IT support. An equivalent combination of education and experience may be considered. Required Skills and Abilities:
*Ability to support standard office hardware and software needs (e.g., Microsoft Office).
*Ability to recommend modifications, updates, and improvements to institute projects, processes, and resources.
*Familiarity and experience with supporting Windows 7, 8, and 10.
*Excellent oral and written communication skills.
*Ability to work in a team environment with institute staff, faculty and collaborators.
*Demonstrated ability to work on multiple projects simultaneously with strong attention to detail.
*Good organizational skills ensuring that completed projects are documented and maintainable. Preferred:
*Familiarity with Microsoft Active Directory.
*Familiarity with Linux (Ubuntu) and MAC operating systems.
*Familiarity with PHP or other web languages.
*Knowledge of CSS Frameworks (Bootstrap 3, Foundation 6).
*Experience working with PHP-based MVC frameworks (CodeIgniter).
Compliance Statement: In the performance of their functions as detailed in the position description employees have an obligation to avoid ethical, legal, financial and other conflicts of interest to ensure that their actions and outside activities do not conflict with their primary employment responsibilities at the institution. Employees are also expected to understand and be in compliance with applicable laws, University and. employment policies and regulations, including NCAA regulations for areas and departments which their essential functions cause them to interact. To obtain additional information about Temple University please visit our website at www.temple.edu. Temple University's Annual Security and Fire Safety Report contains statistics, policies, and procedures related to campus safety and can be found at: http://www.temple.edu/safety/asfr/ You may request a copy of the report by calling Temple University's Campus Safety Services at 215-204-7900.