Change Management Specialist
Position Type: Permanent Staff
Department: ITS - EA-Connect Carolina - 603000
Appointment Type: EHRA Non-Faculty
Vacancy ID: NF0003008
Position Summary: The Change Management Specialist handles a variety of assignments related to preparing faculty, staff, and students for changes to ConnectCarolina and other Enterprise Applications systems. Work activities include analyzing stakeholders and business processes for change initiatives, developing change management-related communications campaigns, coordinating and facilitating user engagement activities (such as user group meetings and the user conference), writing end-user documentation, and designing and delivering training. The Change Management Specialist may also help with developing graphics and with updating and maintaining websites.
Application Deadline: 04/25/2018
Education Requirements: Bachelor's degree preferred. Bachelor's degree in a discipline related to the area of assignment or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.
Qualification and Experience: The following experience is required: - Experience in a change management, communications, training, documentation, or business analysis role. - Excellent written and spoken communication skills. Able to write and speak in a clear, approachable, and professional style. - Familiar with concepts, tools and techniques related to one or more of these fields: training, documentation, communications, change management. - Excellent people skills. Able to interact professionally and constructively with faculty, staff, and students across campus even under challenging circumstances. - Able to act with a high degree of independent decision-making. - Able to develop an understanding of the University's structure, policies, concerns, and sensitivities and reflect that understanding in approaches to communications, training, and change management activities. - Able to cope with change, uncertainty, shifting priorities, and demanding deadlines. Remains flexible and focused when priorities change, even if changes result in rework.
Equal Opportunity Employer: The University of North Carolina at Chapel Hill is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or status as a protected veteran.
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Special Instructions for Applicants: Please note that a writing sample is required for all applicants. We suggest choosing one that is fewer than 20 pages, although we will accept longer ones.