Associate Director for Housing Facilities & Planning
Requisition # 2018-8606
Department Housing & Real Estate Services
Category Campus and Auxiliary Services
Full-Time / Part-Time Full-Time
Housing and Real Estate Services (HRES) is seeking to fill the role of the Associate Director for Housing Facilities and Planning who will lead a team that is responsible for comprehensive ownership of the housing inventory. This work will include collaboration with Facilities for facility oversight of the undergraduate, graduate, and faculty and staff housing programs. This role leads the team which also manages and maintains the current housing inventory and assists in the future planning of the dormitory and apartment rental programs. This team also supports the University's Princeton Faculty Residential Purchase Plan (PFRPP) program projects.
Reporting to the Director of Housing, the Associate Director drives significant service initiatives in the dormitory and rental housing inventory as well as the implementation of a capital renewal program. The Associate Director will lead a Senior Manager for Housing Properties and a team of Area Coordinators responsible for various facets of the University housing programs including residential property management, customer service delivery, capital renewal, fire safety and condition inspections, and emergency response. This role requires exceptional leadership and facilities management skills, competence in setting and achieving high customer service levels, sophisticated analytical and strategic decision-making capabilities, and communication and interpersonal savvy.
The scale of housing operations at Princeton is unique and diverse with 5,700 dormitory beds for undergraduate and graduate students on campus, approximately 700 rental units for graduate students, and 600 rental units for faculty and staff members. The University also provides houses for the Heads of College which are used for residential and for student life program purposes. Additionally, the University's Strategic Framework Plan and Campus Plan have committed to the expansion of the undergraduate student body by 500 students.
In all of these areas the successful candidate should be able to bring a spirit of innovation and entrepreneurship and perspectives from prior work experience to enlighten different approaches to the department's work.
A full job description will be furnished prior to interview.
University Residential Property Management Oversight
- Ensures proper stewardship of all buildings, systems and grounds in the housing inventory, employing a range of service delivery models. Property management includes on-site staffing management, adherence to service standards and the coordination of custodial services.
- Ensures proper vacancy management for PFRPP and rental inventory.
- Furniture and appliance management including the determination of life cycles and setting design standards and standard operating procedures.
- Oversees the implementation the life cycle program for furniture and appliances, including the common area and dorm room case-good furniture as well as the potential future management of the dorm en-suite furniture program.
- Oversees the re-development of the Housing Turnover Process (HTP) program and all Dorm Readiness planning, developing governing processes to ensure stewardship and programmatic goals are met.
- At the discretion of the Director, oversee the University's third-party management relationships, ensuring adherence to the management agreements and coordinating agreement renewals.
Staff Development and Customer Service Oversight
- Ensures staff and Facilities partners' service delivery aligns with department expectations and programmatic goals.
- Ensures ongoing staff training to enhance maintenance skill sets and sustain preparedness to implement University protocols for specific incidents (bed bugs, bats, etc.) and emergencies.
- Implements a customer service and communications program in support of the University's housing programs for students, faculty and staff.
- Oversees IT development in support of daily operations, enhanced customer service delivery, and project work. This work would include seeking ways to utilize existing computerized maintenance management systems (CMMS) and to employ new technology to improve staff efficiency and to provide improved customer service.
Capital Project and Campus Plan Development and Implementation
- Ensures communication of Residential College, ODUS, and Graduate School housing facility priorities to proper governance structures and project planners.
- In relation to capital projects, serves as liaison and works closely with campus partners.
- Collaborates on the development and implementation of an ongoing capital renewal program and makes strategic decisions to ensure the projects are completed while sustaining essential housing capacity and meeting economic targets.
- Collaborates on capital renewal program refinements for the rental inventory and PFRPP programs.
Inspections, Emergency Recovery, and Special Event Coordination Oversight
- Oversees the effective deployment of staff in support of the University's housing safety and room condition inspection program.
- Oversees the coordination of municipal/state inspections in all housing properties.
- Liaison to the University Fire Safety Committee.
- Oversees the maintenance and refinement of the department's continuity of operations planning.
- Oversees special event coordination/participation including emergency response programs, snow removal coordination, summer housing usage (Tiger Stay, Early Arrival, summer housing, offline dorm work), seasonal events (move-out/move-in periods, Reunions). Depending on the nature of the emergency, presence on campus will be required during non-business hours.
Property and Project Management Budget Oversight
- Works with the Capital Planning Analyst to maintain and update the rental inventory capital plan, assisting in the analysis of current project budget management and refinement of future spending from the Housing Renovation Fund account.
- Ensures proper record-keeping of HTP, hazardous material compliance programs (lead paint and radon), and project work.
- Assists with the development of a profit-and-loss model for operating budgets for housing properties.
Other Duties as Assigned
- A Bachelor's degree and/or 7-9 years of full-time experience in higher education, an institution of comparable complexity, or a related field.
- Excellent judgment and a high level of interpersonal skills; diplomacy and negotiating ability necessary for successful resolution of issues.
- Knowledge of and capacity to learn property management best practices including building systems, construction management, etc.
- Demonstrated competency to learn and deploy technology appropriately for property management, field staff coordination, communications management, and analysis of organizational performance.
- Strong supervisory skills to lead a team and strong collaborative skills to work across teams intra- and interdepartmentally.
- Capacity to learn budgeting systems; experience developing and monitoring operating and project budgets.
- Demonstrated ability to manage complex capital renewal projects and leading emergency planning and responses.
- Highly motivated, self-starter with proven track record of effective management, development, and supervision of staff.
- Strong problem-solving abilities, discretion, and effective oral and written communication are needed to handle sensitive situations in a professional, confidential, and accurate manner.
- Organization and multi-tasking skills are essential; must have the ability to work independently, as a team member, or to lead a team.
- This position requires proficiency in using Microsoft Office (especially Word, Excel, and Outlook).
- Proficiency in working with different constituencies from students to administrators to third-party vendors.
- Proficiency in working with computer applications and information systems.
- Be available to work weekends and after hours to support various special events, such as Move-In, Move-Out, and Reunions/Commencement.
- As an essential personnel member they must be able to respond to campus after hours and on weekend for emergencies to assume a leadership role.
- Aptitude for establishing processes and relationships necessary to make a new position successful.
- A valid driver's license is required.
- Experience with CMMS (the University uses Maximo) for work management and inspections.
- Familiarity with safety inspection and compliance programs.
- Knowledge of accommodation operations.
- Institutional housing management experience, particularly a higher educational environment.
Princeton University is an Equal Opportunity/Affirmative Action Employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law. EEO IS THE LAW
Standard Weekly Hours
Eligible for Overtime
Essential Services Personnel (see policy for detail)
Physical Capacity Exam Required
Valid Driver's License Required
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