Customer Service Generalist
Advertising/Posting Title Customer Service Generalist Diversity Statement The University is especially interested in candidates who can contribute to the diversity and excellence of the institution. Applicants are required to include in their cover letter information about how they will further this goal. Posting Summary
Provide effective customer service to employees, job applicants, and retirees that contact Human Resources Services and Operations via email, phone and walk-in. Utilize systems (including Human Resource Information Systems (HRIS), Applicant Tracking Systems (ATS), contact management and electronic personnel file software) to identify, research, and resolve common questions, routing or escalating more detailed and complex inquiries to appropriate team member in a timely manner. Handle confidential/sensitive information to include maintaining employee records and providing information regarding the processing and administration of benefits, payroll and labor distribution management in Human Resource Information Systems (HRIS). Reporting to the HR Services Supervisor.
Minimum Qualifications (or equivalent combination of education and experience)
Associate's degree with one to three years related experience required. The ability to work in a fast-paced, high volume, deadline driven environment and serve as an effective team member. Proficiency with computer software and the ability to learn new systems and software is essential. Ability to effectively communicate with customers to obtain information and provide assistance is required. Ability to maintain confidentiality required. Ability to work effectively with a wide range of University students, personnel, and affiliates, and across multiple disciplines. Demonstrated commitment to diversity, social justice issues, and fostering a collaborative, multicultural environment.
Desirable Qualifications Other Information
Cover letter, resume and three professional references are required.
Special Conditions Occasional overtime/weekend hours required, External candidates must complete a 4-month probationary period, A probationary period may be required for current UVM employees Category Administrative/Support, Affirmative Action/Diversity, Human Resources Job Type Full-time FLSA Non-Exempt Hiring Min (Represents full-time (12 months, 1.0 FTE) equivalent salary. Must be prorated for jobs less than 12 months or 1.0FTE (Salary/12 x # of months x FTE)) 29000.00 Payband Max (Represents full-time (12 months, 1.0 FTE) equivalent salary. Must be prorated for jobs less than 12 months or 1.0FTE (Salary/12 x # of months x FTE)) 49300.00 Staff Hiring Band Hiring salary budgeted at low end to mid pay band Staff Union Code NU
Position will be posted for a minimum of one week, after which it is subject to removal without notice.
Job Open Date 03/26/2018 Job Close Date (Jobs close at 11:59 PM EST.) Open Until Filled No
Position Title Business Support Generalist Posting Number S1507PO Department Benefit & Employee Operations/11340 Position Number 002269 Employee FTE 1.0 Employee Term 12
Required fields are indicated with an asterisk (*).
- * How did you hear about this employment opportunity?
- American Alliance of Museums
- American Association for Affirmative Action
- Burlington Free Press
- Rutland Herald
- St. Albans Messenger
- Chronicle of Higher Education
- Community Organization (Please specify below)
- Consortium of Higher Ed LGBT Resource Professionals
- Craig's List
- Department of Labor
- Diverse Issues in Higher Education
- Diversity, Inc.
- Job Central
- Hispanic Outlook
- Inside Higher Ed
- Job Fair
- Listserv (Please specify below)
- NAFSA: Association of International Educators
- NCAA Job Market
- Seven Days
- Trade Show/Conference (Please specify below)
- UVM Catamount Job Link
- UVM Employee (Please specify below)
- UVM Employment Web Site
- Vermont JobLink
- Vermont Library Association
- Women in Higher Education
- Workplace Diversity
- Zip Recruiter
- Other (Please specify below)
- * Please specify here where applicable. Enter "NA" if not applicable.
(Open Ended Question)
Documents Needed to Apply
- Cover Letter/Letter of Application
The University of Vermont is an Equal Opportunity/Affirmative Action Employer. Applications from women, veterans, individuals with disabilities and people from diverse racial, ethnic, and cultural backgrounds are encouraged.