Ticket Services Associate
Working Title: Ticket Services Associate
Position Type: Hourly Wage
Department: Department of Athletics
Posting Date: 03-23-2018
The University of Virginia is a highly competitive Division I program committed to academic and athletic excellence. The Department of Athletics at the University of Virginia is now accepting applications for the position of Ticket Services Associate to support the Athletics Ticket Office.
The Ticket Services Associate position (part-time, hourly wage, 20-25 hours per week) exists to perform customer service, sales and administrative duties in a focused effort to maximize ticket sales revenue and increase attendance to athletic-related events.
We're looking for motivated candidates with a drive to learn and provide the best possible customer service to the many individuals the Ticket Office serves. On a daily basis, Ticket Office employees interact with a diverse group of customers which include donors, season ticket holders, alumni, University staff, students, student-athletes, members of the Charlottesville community, and fans from all over the country. Our staff works with these individuals through a variety of channels, including answering inbound phone calls, making outbound sales and reminder calls, answering emails, responding to online chat requests, processing mail orders, handling customer issues in person at the Ticket Office windows, and other duties as assigned, including customer recordkeeping. In doing so, the Ticket Office works to achieve the stated goal of the Department of Athletics: Uncompromised Excellence.
This is a part-time position with work shifts scheduled during regular office hours (Monday-Friday, 9 am to 5 pm). Varied hours may include some weekend and evening hours for event purposes. Preference will be given to candidates available to work all home Football games (September-November, usually Saturdays), most Men's Basketball games (November-March), and other events as needed.
Required Knowledge, Skills and Abilities:
Knowledge of good customer service practices and various administrative functions.
E-mail a Friend: jobs.virginia.edu/applicants/Central?quickFind=84172