Student Success Advisor

Job description

Position Title: Student Success Advisor
Department: Cameron School Business - 31200
Vacancy Number: E246
Position Number: 1518
Location of Workplace: Main UNCW Campus

Brief Summary of Work for this Position:
Working as part of a growing team in the Office of Graduate Programs, student success advisors provide program services for students, staff, and faculty that foster excellence in the student experience at UNCW and position them for success as they continue in their chosen career paths. The position of student success advisor works with diverse caseloads, including students that are on campus in a traditional model, at distance, in a hybrid model and students that are solely online. Additionally, this position collaborates with faculty advisors in every phase of the student life cycle. This position also advises students on: various university and program resources, time management resources and program benchmarks. With a campus mandatory advising model, student success advisors works consistently with their assigned advisees, but also with prospective and continuing graduate students. This position relies heavily on significant use of communication via phone, video conference, email, and other forms of communication, therefore UNCW Student Success Advisors are excellent communicators, self-starters, quick learners and are motivated by working in a collaborative environment. This position reports to the Director of Graduate Programs and works to develop and maintain retention plan to keep students in the program(s) and on track through graduation.

Minimum Requirements:
-Master’s Degree in higher education or related area OR hold a master’s degree with at least 3 years of related work experience with a university or college setting
-Possess strong communication, interpersonal, organizational skills
-Demonstrated professionalism in effective judgment and professional integrity
-Ability to manage time effectively in a busy environment
-Demonstrated commitment to and execution in customer service
-Experienced with and a passion for working with students from diverse backgrounds in both face-to-face and distance/online environments
-Ability to utilize and learn various advising and software applications, learning platforms, and technology-based delivery systems
-Knowledgeable of best practices and theoretical foundations in the field of adult learning, student development, supplemental instruction, advising, and student services, as well as, all relevant federal, state, and local laws, university regulations, and programs/policies required for compliance
-Ability to work irregular work hours, frequent evening, weekends and holiday hours

Preferred Qualifications:
-Demonstrated experience of effectively working in a matrix organization
-Experienced with assessment of programs and services
-Minimum one-year experience working exclusively with an online student population and/or online advising model
-Possess a proven track record for effective advising, coaching and communication skills within a diverse student population.
-Applications such as Microsoft Office Suite, as well as, enterprise platforms (Banner, Degree Works, Web Now, Apply Yourself, etc)

Primary Function of Organizational Unit:
The Graduate Programs Office is responsible for overseeing the graduate programs within the Cameron School of Business: Masters of Science in Accountancy; Masters of Computer Science & Information Systems; Professional MBA; Online Corporate MBA; Online Executive MBA; International MBA; MS Business Analytics; MS in Finance and Investment Management; as well as a Business Foundations Certificate. The office processes applications for admission, provides general student support, administrative support for events, hires and manages graduate assistants, fiscal administration for graduate program budgets, and manages graduation processes.

College/School Information:
The business world is transforming itself from the industrial age into the information age. Business education at the Cameron School of Business is focused on the technical, analytical and interpersonal skills students will need to lead this fundamental change in the business world through the 21st century.
The Cameron School of Business is fully accredited by the Association to Advance Collegiate Schools of Business (AACSB). AACSB Accreditation is the hallmark of excellence in business education, and has been earned by less than five percent of the world’s business programs

University Information:
The University of North Carolina Wilmington, the state’s coastal university, is dedicated to learning through the integration of teaching and mentoring with research and service. A public institution with nearly 16,500 students, the university is known for its superb faculty and staff and powerful academic experience. With an array of high-quality programs at the baccalaureate and master’s levels, and doctoral programs in marine biology, educational leadership, psychology and nursing practice. UNCW is consistently recognized at a national level for academic excellence and affordability by publications like U.S. News & World Report, Kiplinger’s Personal Finance and The Business Journals. UNCW also recently earned the 2015 Community Engagement Classification from the Carnegie Foundation for the Advancement of Teaching, bestowed to higher education institutions dedicated to community involvement.

EEO Statement:
UNC Wilmington actively fosters a diverse and inclusive working and learning environment and is an equal opportunity employer. Qualified persons from all racial, ethnic or other minority groups, protected veterans, and individuals with disabilities are strongly encouraged to apply.

Months Per Year: 12 Months
Position Type: Permanent
Job Posting Date: 03/23/2018
Priority Consideration Date: 04/20/2018
Priority Consideration Information: Priority consideration will be given to applications received by the Priority Date; however, applications will be accepted until the position is filled.




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Job No: E246
Posted: 3/23/2018
Application Due: 4/20/2018
Work Type: