Student Accounts Supervisor



Student Accounts Supervisor

Union Level:
Department: Business & Finance
Campus: Stockton
Posting Number: 201301312P
Full or Part Time: Full Time
Number of Months: 12
Work Schedule: Work performed during standard business hours, may require additional hours to meet business needs. Some travel to other campuses and training required at times.
Position End Date:
Open Date: 03/22/2018
Close Date:
Open Until Filled: Yes
Special Instructions:

Primary Purpose:
Responsible for the oversight and management of the Student Accounts unit within the Student Business Services Office. Ensures the highest level of customer service and the collection of all student accounts.

Essential Functions:
1. Oversees billings and collections on all accounts. Maintains the integrity, timeliness and compliance of student account charges, credits, adjustments, and refunds.
  • Audits student accounts for quality review
  • Reviews past due accounts and handles transfer to note process
  • Manage the billing and collection of student accounts and third-party billing
  • Responsible for tuition receivable write-offs

    2. Analyzes and resolves complex student account issues regarding payment plans, payment deadlines, collections, registration and financial aid issues, working with staff, students, parents and other University departments.

    3. Supervises unit staff. Responsible for managing and evaluating staff performance, staff workload planning, and staff recruitment, development and retention; fosters high morale within the unit.

    4. Assists in establishing, implementing, and supporting institutional policies in relation to the Student Accounts operation.

    5. Provides customer service in the areas of student accounts, financial aid, scholarships, and other financially related issues. Manages and authorizes student-specific strategies to settle outstanding receivable balances.

    6. Communicates University policy in a positive and professional manner.

    7. Collaborates with Financial Aid, Registrar, Housing, Admissions, and Wellness Center to insure clear and consistent communications to support student success.

    8. Serves as unit’s Veterans program administrator including Chapter 33 and Yellow Ribbon program in conjunction with Registrar’s Office.

    9. Assist with annual IRS reporting of tuition and fees.

    10. Prepares journal entries for various inter-departmental payments and reconciliation to student accounts.

    11. Performs other related duties as assigned or requested.

    Minimum Qualifications:
  • Five (5) years experience in accounts receivable and collections field.
  • Three (3) or more years supervisory experience demonstrating ability to lead and manage effectively.

    Preferred Qualifications:
  • A Bachelor’s degree.
  • Higher education background preferred. Banner knowledge preferred.
  • Ability to work in a collaborative environment while insuring departmental and university goals are met.
  • Positive attitude, proven ability to work successfully with diverse populations and demonstrated commitment to promote and enhance diversity and inclusion.
  • Exemplary interpersonal skills to insure efficient procedures are communicated and maintained. Ability to conduct self in a professional manner.
  • Solid understanding of financial aid regulations including federal, state, and University programs. Understand the importance of internal controls.
  • Thorough understanding of registration processes.
  • Good judgment and initiative to improve procedures and to produce accurate and professional results.
  • Knowledge of University programs including tuition rates, unit personnel, academic calendars, etc.
  • Excellent oral and written communication skills, problem solving and demonstrated ability to handle adverse situations.
  • Excellent organizational, analytical and technical skills and the ability to work under deadlines. Strong negotiation skills.
  • Demonstrated ability to work independently, take initiative, and exercise discretion and judgment on matters of significance.
  • Demonstrated customer service skills along with the ability to interact with diverse groups of students, faculty, and staff and other stakeholders.
  • Knowledge of payment processing, student tuition billing and account reconciliation. Demonstrated cashiering and accounts receivable experience.
  • Knowledge of online or ecommerce experience preferred.
  • Demonstrated leadership skills and self-motivation
  • Intermediate level of working knowledge of Microsoft Office tools and relational databases. Experience in highly automated office environment with working knowledge of Banner Student systems.
  • Skill to coordinate and organize multiple complex projects and manage competing deadlines. Solid knowledge of FERPA, GLBA, PCI and Red Flags Rules.

    Physical Requirements:
    The physical demands described here are representative but not definitive of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Requires extended periods of sitting and repetitive hand/wrist motion while using computer keyboard and phone. Occasional standing, climbing stairs, bending, stooping and reaching. Occasional lifting up to 25 pounds.

    Work Environment/Work Week/Travel:
    Work performed during standard business hours, may require additional hours to meet business needs. Some travel to other campuses and training required at times.

    Hiring Range: Commensurate with experience, exempt

    To apply, visit: https://pacific.peopleadmin.com/postings/11683

    Background Check Statement:
    Applicants who are selected as final possible candidates must pass a criminal background check.

    AA/EEO Policy Statement:
    University of the Pacific is an affirmative action and equal opportunity employer dedicated to workforce diversity. In compliance with applicable law and its own policy, Pacific is committed to recruiting and retaining a diverse faculty and staff and does not discriminate in its hiring of faculty and staff, or in the provision of its employment benefits to its faculty and staff on the basis of race, color, religion, national origin, ancestry, age, genetic information, sex/gender, marital status, military and veteran status, sexual orientation, medical condition, pregnancy, gender identity, gender expression, or mental or physical disability.

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