Credential & Student Success Specialist

Job description

Credential & Student Success Specialist

Union Level:
Department: Provost
Campus: Stockton
Posting Number: 201301310P
Full or Part Time: Full Time
Number of Months: 12
Work Schedule: Work performed during standard business hours.
Position End Date:
Open Date: 03/19/2018
Close Date:
Open Until Filled: Yes
Special Instructions: For first consideration please apply before April 2, 2018.

Primary Purpose:
Under the supervision of the Office of Credentialing, Assessment and Student Support, the Credential and Student Success Specialist performs operational, logistical and specialized functions to continuously monitor the academic progress of credential candidates as well as provide quality support and assistance to credential candidates in successfully completing their academic degree program and credential/licensure requirements. Assists credential candidates, faculty, BSE administration and staff in understanding credential requirements and processes as needed.

Essential Functions:
1. Engages routinely with and works collaboratively with credential candidates, faculty, staff and appropriate representatives associated with traditional and alternative/external pathways.

2. Collects, analyses, interprets, implements and administers policies and regulations as directed by Associate Dean or supervisor.

3. Collects and reviews data for state, national, regional and federal reporting.

4. Participates and contributes to the outreach/recruitment of prospective, new and returning credential candidates for traditional and alternative/external pathways.

5. Monitors and supports student retention, completion of requirements for Advancement to Credential Candidacy, eligibility to student teach or intern, and Advancement to Preliminary Credential, and program completion.

6. Develops and maintains complex and detailed databases and conducts audits to document and track credential candidates’ progress from recruitment to job placement to post-graduation, to include updating, inputting, and extracting data from OnBase, Banner, and other related database software.

7. Coordinates and maintains a supportive atmosphere by providing a comprehensive, exceptional, consistent quality service experience for prospective, new and returning credential candidates.

8. Effectively identifies, addresses and resolves problems, complaints, critical issues, requests for services and support from credential candidates, faculty and staff, to include providing opportunities and recommendations to the Office’s Director/Manager to improve and/or provide additional support and services.

9. Participates and contributes to team meetings and other initiatives involving student support, credentialing, assessment and accreditation.

10. Assists in the planning and implementation of assessment and accreditation processes associated with demonstrating and maintaining state, national, regional and federal compliance.

11. Ensures the proper documentation, accuracy, maintenance and confidentiality of sensitive material and situations in accordance with FERPA and CCTC guidelines.

12. Develops and maintains relationships by conducting regular meeting with credential candidates as well as by collaborating with various academic departments and administrative offices to address and/or issue inquiries on the behalf of the Office and credential candidates, which include providing referrals to expedite and promptly resolve issues that may hinder student success, retention and/or program completion.

13. Serves as a liaison between the Office, faculty advisors, academic departments as well as the campus community, to include referring credential candidates to resources, their faculty advisors and/or appropriate administrative offices for advisement, career services/preparation, counsel and/or recommendations as necessary.

14. Assists in the coordination of communications with credential candidates, faculty and staff by providing regular updates and information in a timely manner regarding new policies, procedures, regulations and other changes as needed.

15. Distributes, collects, summarizes and disseminate progress reports, communications/announcements and credential files to credential candidates and faculty advisors in a timely manner.

16. Plans, coordinates and manages student and alumni events, orientations, student and faculty trainings, etc. such as student success workshops, professional development panels.

17. Oversees day-to-day operations of Office, work study students and other duties as requested by the Office’s Director/Manger and the Associate Dean.

Minimum Qualifications:

  • Two (2) years’ post high school education or training.
  • Three (3) years’ experience performing related duties to above.

    Preferred Qualifications:
  • Bachelor’s degree and two (2) years equivalent experience in a related student services field.
  • Ability to learn and understand CA Commission on Teacher Credentialing regulations.
  • Ability to learn and understand federal, regional, and state accreditation policies.
  • Ability to learn and understand federal higher education policies (i.e. FERPA).
  • Ability to develop and manage a complex system of auditing, evaluating, and analyzing information.
  • Ability to manage and lead projects as assigned either independently and/or in collaboration with others.
  • Ability to multi-task and work effectively on several projects at the same time.
  • Demonstrated ability to organize and plan workflow to meet deadlines, work independently, and create, maintain, and schedule student meetings and events.
  • Possess a thorough and advanced knowledge of office software systems, processes, and procedures.
  • Experience working with confidential and sensitive material and data.
  • Possess strong organizational skills.
  • Possess strong analytical skills.
  • Possess good oral and written communication skills.

    Physical Requirements:
    The physical demands described here are representative but not definitive of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Work is primarily performed in a standard office environment with use of computer and phone. Requires extended periods of sitting and repetitive hand/wrist motion while using computer keyboard and phone. Occasional standing, walking, climbing stairs, bending, stooping and reaching. Occasional lifting up to 25 pounds.

    Work Environment/Work Week/Travel:
    Work performed during standard business hours.

    Hiring Range: Min $17.17 per hour to Mid $22.48 per hour, non-exempt

    To apply, visit:

    Background Check Statement:
    Applicants who are selected as final possible candidates must pass a criminal background check.

    AA/EEO Policy Statement:
    University of the Pacific is an affirmative action and equal opportunity employer dedicated to workforce diversity. In compliance with applicable law and its own policy, Pacific is committed to recruiting and retaining a diverse faculty and staff and does not discriminate in its hiring of faculty and staff, or in the provision of its employment benefits to its faculty and staff on the basis of race, color, religion, national origin, ancestry, age, genetic information, sex/gender, marital status, military and veteran status, sexual orientation, medical condition, pregnancy, gender identity, gender expression, or mental or physical disability.





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    Job No:
    Posted: 3/23/2018
    Application Due: 5/22/2018
    Work Type: