Recruiting and Outreach Manager

Job description

Recruiting and Outreach Manager

Union Level:
Department: Provost
Campus: Stockton
Posting Number: 201301305P
Full or Part Time: Full Time
Number of Months: 12
Work Schedule: Work performed during standard business hours but requires some evening and weekend hours to accommodate travel and events; number of travel days each month will vary. Ability to travel approximately 50% of the time, mostly in the fall required; travel is primarily, but not limited to, within the state.
Position End Date:
Open Date: 03/19/2018
Close Date:
Open Until Filled: Yes
Special Instructions: For first consideration please apply before March 27, 2018.

Primary Purpose:
Are you passionate about helping students achieve their academic and professional goals in a higher education setting? If so, the Recruiting and Outreach Manager at the University of the Pacific, Thomas J. Long School of Pharmacy and Health Sciences, might be a good fit for you. In this role, you will be responsible for meeting the enrollment goals for our five academic programs: audiology, pharmacy, pharmaceutical and chemical sciences, physical therapy and speech-language pathology. The ideal candidate should have excellent communication, relationship building and time management skills.

In collaboration with the Director of External Relations & Professional Development, the Recruiting and Outreach Manager develops and executes a comprehensive recruiting and outreach plan. The manager has a high degree of independence and autonomy and may make commitments on behalf of the School. Responsible for the key aspects of implementing recruitment and outreach activities for all pharmacy and health science programs, to promote the School's benefits and University culture, and to encourage prospective students to apply supporting the School's enrollment and curricular goals and retention and graduation rates.

Essential Functions:
1. Contributes to the identification of recruitment objectives, goals and budgets based on strategic and targeted recruitment needs to ensure successful student recruitment results, consistent with the School’s overall mission and strategic plan.

2. Develops and oversees the execution and implementation of robust recruitment strategies to achieve student enrollment targets for all programs, ensuring that measurable outcomes meet academic metrics and integrating best practices for recruiting and outreach success.

3. Evaluates effectiveness of recruitment strategies and programs, including budget management and generates reporting metrics on all recruitment efforts, statistics, measures and outcomes.

4. Spends at least 50 percent of work performance representing the School at recruitment fairs and outreach events, educating and informing prospective students of the advantages of attending various degree programs related to the School of Pharmacy.

5. Initiates and cultivates relationships with regional coordinators, preceptors, alumni, pre-health advisors, key personnel, career centers and club officers at the School and various health care academies, colleges and universities to continue to perform student affairs outreach at these schools by conducting information sessions promoting the Thomas J. Long School of Pharmacy & Health Sciences programs.

6. Assists in development of communication strategies for a variety of market segments that address prospective students, program and enrollment inquiries, application processes, and pre-enrollment phases of the admissions process.

7. Responds and acts on inquiries and requests to the Thomas J. Long School of Pharmacy and Health Sciences or Admission office in a timely manner. Provides customer service to students and families.

8. Responsible to provide critical insight, evaluation, advice and support to Admissions Office and Pharmacy Admissions Committee in matters of student applicant review and admission and short and long term strategic plans to increase enrollment for the School.

9. Conducts campus tours for prospective pharmacy students and their parents, as well as coordinating presentations for on-campus groups (e.g. MESA or visiting pre-pharmacy clubs).

10. Acts as a liaison to the Office of Admission, the Pharmaceutical and Chemical Sciences Programs and the Graduate School on recruitment issues.

11. Support the Pharmaceutical and Chemical Sciences Programs with career development programs and events and internship placements.

12. Works collaboratively with colleagues to provide superior customer service.

13. Performs other duties as assigned.

Minimum Qualifications:

  • Bachelor’s degree.
  • Two (2) years of experience in recruiting, sales, marketing, advising or customer service environment.

    Preferred Qualifications:
  • Experience within a School of Pharmacy, related health professions school, or student affairs in higher education experience preferred.

    Skills/Knowledge and Expertise:
  • Experience developing recruiting strategic plans and using applications and admissions data to forecast enrollment.
  • Ability to work independently and demonstrate initiative.
  • Knowledge of college-level recruitment and admissions procedures.
  • Strong data analytics and problem solving skills.
  • Excellent customer service skills alongside a strong desire to help students.
  • Computer proficient: preferred experience using Banner, Hyperion, NOLIJ, SalesForce but will train. CRM experience very helpful. Windows, and standard office software programs, including Word and Excel.
  • Ability to coordinate and organize multiple projects and tasks and the ability to manage competing deadlines.
  • Positive attitude, proven ability to work successfully with diverse populations and demonstrated commitment to promote and enhance diversity and inclusion.
  • Knowledge and skill in the use of social media as a recruitment tool. Understanding of html for the production of webpages desirable.
  • Ability to thrive in a fast paced and detailed oriented environment.
  • Effective oral, written, listening and communication skills.
  • Must be a committed team player and must feel comfortable in a collaborative work environment.
  • Ability to work irregular hours and ability to travel extensively.

    Physical Requirements:
    The physical demands described here are representative but not definitive of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Requires extended periods of sitting and repetitive hand/wrist motion while using computer keyboard and phone. Frequent standing, walking, climbing stairs, bending, stooping and reaching. Ability to stand for extended periods of time at indoor and outdoor events. Able to lift and/or move up to 40lbs and assemble/strike displays and presentations without assistance.

    Work Environment/Work Week/Travel:
    Work is performed in a standard office environment, offsite in graduate fair/tradeshow environment and at other educational institutions. Work performed during standard business hours but requires some evening and weekend hours to accommodate travel and events; number of travel days each month will vary. Ability to travel approximately 50% of the time, mostly in the fall required; travel is primarily, but not limited to, within the state.

    Valid driver’s license required. Incumbent must also be able to meet the University’s fleet rules and be eligible to drive for University business. The University and its insurance carrier reserves the right to exclude applicants based on their driving record.

    Hiring Range: Commensurate with experience, exempt

    To apply, visit:

    Background Check Statement:
    Applicants who are selected as final possible candidates must pass a criminal background check.

    AA/EEO Policy Statement:
    University of the Pacific is an affirmative action and equal opportunity employer dedicated to workforce diversity. In compliance with applicable law and its own policy, Pacific is committed to recruiting and retaining a diverse faculty and staff and does not discriminate in its hiring of faculty and staff, or in the provision of its employment benefits to its faculty and staff on the basis of race, color, religion, national origin, ancestry, age, genetic information, sex/gender, marital status, military and veteran status, sexual orientation, medical condition, pregnancy, gender identity, gender expression, or mental or physical disability.





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    Job No:
    Posted: 3/23/2018
    Application Due: 5/22/2018
    Work Type: