IT SUPPORT MANAGER SR
Duties: Join a growing, collegial department of motivated IT professionals; great facilities, team environment, exceptional resources. Serve as IT Support Manager for Faculty and Academic Computing. Report to Associate CIO and participate fully in all aspects of the IT Support Team. 40 hr/wk schedule. When necessary, work extended hours and occasional weekends; vacation may not be taken in August/September.
*Provide instructional, research, desktop and application support and training.
*Provide technical expertise for Office 365/One Drive; Canvas; Panopto; DropBox; Zoom; Windows 10; Mac OS; Dell and Apple systems.
*Support instructional and research technology projects and programs, including solutions for conferencing, flipped teaching, online course development.
*Lead implementation of various initiatives, including:
-Focused Support: Analyze and improve workflows and business processes.
-Digital First: Implement methods for sharing data and eliminate need for printing.
-Secure Desktop: Improve adoption of security and privacy procedures/programs.
-Work Anywhere: Support, update and maintain various work remote/travel solutions, equipment and resources.
Qualifications: A Bachelor's Degree and 2 years to 3 years of experience or equivalent combination of education and experience is required. Skills must include expertise in Office 365, One Drive and DropBox; Canvas, Panopto and Zoom; Windows 10 and Mac OS; Dell and Apple systems. Advanced knowledge of MS Intune and PowerShell preferred. Experience in a Law or Academic technology support position preferred. Strong communication skills required. Immediate availability preferred.
Reference Number: 56-28296
Salary Grade: C
Employment Type: Exempt
Org: Information Technology Services
Special Requirements: Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.
Job Family: E-Information Systems/Technology