Instructional Assistant II, Learning Resources

Doral, FL
Mar 22, 2018
Institution Type
Community College

Job Title Instructional Assistant II, Learning Resources
Job ID 997255
Location West Campus
Full/Part Time Full-Time
Regular/Temporary Regular

Job Details

Job Family
STAFF - Support Non-Exempt (SNE)
$15.62 - $19.52
Learning Resources
Reports To
Director, Learning Resources
Closing Date
Open Until Filled
FLSA Status

Job Summary

The Instructional Assistant II is responsible for a service or function area within Learning Resources such as: interlibrary loan, serials, reserves, technical services, collection development, and instructional/tutoring support. Provides support to students and helps them with their assignments, software, multi-media projects and information resources.

Duties & Responsibilities

  • Maintains and supports a service area in Learning Resources such as: circulation, interlibrary loan, serials, technical services and tutoring
  • Provides information to users via social media, text/chat services, email or telephone
  • Assists users in the use of academic software and other information resources
  • Assists users with technical or computer related questions
  • Delivers student educational workshops and other outreach activities to promote Learning Resources and services
  • Secures pricing information and quotes from vendors for Learning Resources purchases
  • Recommends and evaluates software/hardware applications for Learning Resources
  • Executes special projects such as inventory and weeding
  • Recommends college-wide procedures for Learning Resources functions and services
  • Collects statistical data for college-wide Learning Resources reports
  • Performs other duties as assigned

Minimum Requirements

  • Associate's degree or sixty (60) equivalent college credits from a regionally accredited institution and two (2) years of related work experience; or equivalent combination of education and experience
  • All degrees must be from a reginally accredited institution
  • Advanced knowledge of Microsoft Office, departmental software applications and basic research methodology
  • Knowledge and understanding of college organization: admission, academic regulations, programs of study, departmental regulations, goals and objectives, and College policies and procedures
  • Proficient verbal and written communication skills
  • Ability to analyze data and summarize information for reports and other written communication
  • Ability to speak effectively before groups
  • Advanced ability to follow oral and written instructions
  • Ability to set-up, evaluate and troubleshoot hardware and software problems
  • Ability to maintain effective interpersonal relations with students, faculty and administration and to work collaboratively
  • Ability to read and interpret documents and procedure manuals
  • Ability to multitask and prioritize
  • Ability to solve problems and think critically
  • Ability to work in a multi-ethnic and multi-cultural environment with students, faculty, and staff
  • Ability to work a flexible schedule that may include evenings and weekends


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