IT Field Consultant or Senior IT Field Consultant - Technology Services (A1800032)

Location
Champaign, IL
Posted
Mar 22, 2018
Institution Type
Four-Year Institution

IT Field Consultant or Senior IT Field Consultant
Technology Services at Illinois
University of Illinois at Urbana-Champaign


This is an open and continuous search. Applications will be reviewed on a business need basis through the closing date of this announcement.

Technology Services at Illinois is the provider of campus-wide computing, networking, telephone, and instructional technology services supporting academic activities of faculty, staff, and students at the University of Illinois at Urbana-Champaign.

Technology Services has openings available for IT Field Consultants (Regular or Senior levels) which will be responsible for providing advice, consulting and technical support for campus academic, research, and administrative units; understanding the research, business, and learning environments of their assigned unit; determining the best fit of available IT services for the needs of the unit; specifying, acquiring and adapting technological solutions to unique unit requirements; and providing ongoing technical support. This position involves supporting both Windows based, and Macintosh based systems in an enterprise infrastructure environment; and deploying and maintaining various types of endpoints including servers, desktops, laptops, tablets, mobile devices, and printers.

Technology Services Field Consultants form a collaborative consulting team serving both central services, and local settings. Consultants also act as members of a team, promoting common solutions and exchanging best practices in order to lower overall campus IT costs. Field Consultants are a part of the Technology Services Field Consulting team within Technology Services at Illinois. Persons in these positions report to the Manager, IT Solution Services who reports to the Director, IT Support Services.

Minimum Job Duties and Responsibilities (include but not limited to)
  • Assist in planning, research, purchasing, and installation of future systems and products (hardware/software deployment)
  • Assist units in establishing the unique technological needs for the unit's learning and research environment.
  • Promote use of centralized services, acquire such services and adapt such services to unique needs of unit.
  • Analyze, develop, and apply selected IT services to research activities involving the storage, transmission and processing of data and application of technology to increase the effectiveness of faculty research, learning and teaching.
  • Consult with faculty and staff on installation and use of software applications which also interface to or utilize network connections.
  • Advise on use of varied computing and communications technology.
  • May participate on cross-functional teams, with limited authority for final decision making.
  • Help users find tools, software, etc. to meet their needs.
  • Solves IT problems with limited supervision.
  • Write documentation as required.
  • Document work details and time via weekly status report.
  • Ensure excellent Customer Service throughout the IT Field Consultant group.
  • Partner with Technology Services Support Services by setting and managing the expectations of customers.
  • Acts as an advocate for Technology Services clients in service planning and deployment across the organization.
  • Resolves customer satisfaction issues


Senior level Job Duties and Responsibilities
  • Work with units to establish the unique technological needs for the unit's learning and research environment.
  • Administration and customization of centralized network services, local LAN switch management, unit level management of desktops, including unit strategies for best delivery of needed applications to unit.
  • Promote use of centralized services, acquire such services and adapt such services to unique needs of unit.
  • Provide cost-benefit analysis of alternative solutions to centralized services where required but strongly promote use of cost effective centralized services.
  • Participate in planning, research, purchasing, and installation of IT systems and products (hardware/software deployment).
  • Analyze functional and performance issues associated with unit's use of technology, collaborate with peers on possible solutions and implement correction actions in a timely manner.
  • Apply technology with minimum of supervision and using considerable evaluation, originality and/or ingenuity.
  • Work on cross-functional teams, with limited authority for final decision making.
  • Consult with users on installation and use of software applications which also interface to or utilize network connections, and optimize systems for best performance.
  • Advise on use of varied computing and communications technology.
  • Communicate IT services and strategies via presentations and documentation to supported users, college administrators, and IT peers.
  • Understand the mission of Technology Services, the Technology Services Field Consulting group, and the assigned department/working group.
  • Understand the function and purpose of the assigned group and how this relates to other University unit and college functions and purposes. Is aware of how University requirements affect assigned unit requirements.
  • Document work details and time via weekly status report.
  • Collaborate with other IT professionals, both within and outside of consulting group, to achieve IT service success.
  • Consult with faculty and staff to find tools and software to meet their needs.
  • Identify and solve IT problems independently.
  • Write documentation as required.
  • Promote excellent Customer Service throughout the IT Field Consultant group.
  • Understand the overall processes and procedures of the organization and make recommendations in the continual improvement of those processes and procedures, providing for management analysis and recommendations on continuous improvement.
  • Partner with Technology Services IT Service Delivery team by setting and managing the expectations of customers.
  • Act as an advocate for Technology Services customers in service planning and deployment across the organization.
  • Resolve customer satisfaction issues.


Education

Bachelor's degree or higher.

Experience
  • At least one year of relevant experience.
  • Demonstrated experience and expertise with Windows, Macintosh, or UNIX operating systems on TCP/IP networks.
  • Experience providing IT solutions through Cloud services providers.
  • Demonstrated ability in effective communication and collaborating in a high performance team environment.
  • Demonstrated commitment to customer service.
  • Experience in participating in diverse workgroups.


Preferred Experience
  • Experience administering TCP/IP LANs.
  • Server system administration experience.
  • Experience diagnosing network problems and maintaining network security.
  • Windows, Macintosh, or UNIX workstation administration experience.
  • Training experience.
  • Experience managing support staff or facilities.


Knowledge Requirements
  • Computing hardware aptitude.


Additional Requirements for Senior Level

Experience
  • At least three years of relevant experience.
  • Technically skilled with most, if not all, of the following concepts: RAID, server virtualization, desktop virtualization, networking (OSI Model), IT security, OS imaging, Active Directory, GPOs, and MS Office.
  • Experience administering TCP/IP LANs.
  • Server system administration experience.
  • Experience diagnosing network problems and maintaining network security.
  • Windows, Macintosh, or UNIX workstation administration experience.


Preferred Experience
  • Project management skills.


Knowledge Requirements
  • Understand IT service processes and configuration management.
  • Understand common network services like DNS, DHCP, VoIP.
  • Knowledge of scripting or programming in at least one language.
  • Basic knowledge of network concepts like routing, switching, or wireless technologies.
  • Basic knowledge of security concepts like access control, authentication/authorization.
  • Advanced computing hardware aptitude.


Training
  • At least partial completion of an IT related certification/training program such as Microsoft, Oracle, Project Management, U of I training cert, security, A+.


Appointment Status and Salary

This position is a regular, full-time, twelve-month academic professional appointment and includes salary and a benefits package (24 vacation days, 12 sick days, health, dental, vision, SURS retirement). For other University provided benefits, please go to: https://nessie.uihr.uillinois.edu. Salary is competitive and commensurate with qualifications and experience. There will be no relocation costs included in this package. The start date will be as soon as possible after the close date.

To Apply

For full consideration, applications should be received by December 7, 2018. Please create a candidate profile at https://jobs.illinois.edu and upload in one file a letter of application and resume. The online application will require names and contact information for three professional references. The University of Illinois conducts criminal background checks on all job candidates upon acceptance of a contingent offer.

For further information about this position, please contact Rhonda Miller at techsvc-hr@illinois.edu or call (217) 333-4222.

The University of Illinois is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans and individuals with disabilities are encouraged to apply. For more information, visit http://go.illinois.edu/EEO. To learn more about the University's commitment to diversity, please visit http://www.inclusiveillinois.illinois.edu

College Name or Administrative Unit: Office of the CIO
Category: Academic Professional
Title: IT Field Consultant or Senior IT Field Consultant - Technology Services (A1800032)
Open Date: 01/19/2018
Close Date: 12/07/2018
Organization Name: Technology Services Support

PI101706416

Similar jobs

Similar jobs