Analyst, Electronic Resources

Job description

diversity employer

Department: Technical Processing

Location: Metropolitan Campus

Reports To: Assistant Dean, Learning Commons

Recruitment Type: External/Internal

Requisition ID: req59

Employment Type: Administration and Professionals

Vacancy Number: 170-18

Union Position: Non-Union

Work Schedule: Standard College hours of operation, Monday thru Friday, 8:30 a.m. – 5:00 p.m. Hours may vary based on business unit needs.

Number of Openings: 1

Job Description:


Ensures access to library resources by providing leadership, direction, and technical expertise for the Cuyahoga Community College Library's technology infrastructure and systems. Responsible for providing and ensuring electronic resources service excellence that directly impacts student success.


  • Manages, troubleshoots, and administers College-wide integrated library systems (ILS)
  • Serves as the College-wide point of contact for all ILS-related matters for each library, and responds with the appropriate advisement and consultation
  • Configures, manages, and troubleshoots the library proxy server in collaboration with faculty librarians to ensure on and off campus access through the College's web site and learning management system
  • Manages the administrative accounts for all database providers, vendors, publishers, and consortium partners
  • Quickly resolves database provider problems to ensure continuous College-wide student access to electronic resources
  • Manages, troubleshoots, and customizes College-wide public catalog and discovery services in collaboration with faculty librarians
  • Systematically collects and reports usage data for databases, eBooks, and eJournals and serves as the primary administrator for the College's data analysis and reporting tool
  • Supervises and manages the performance of the technical processing staff
  • Serves as the primary technical liaison for our statewide collaborations
  • Creates and maintains relevant procedural documentation
  • Performs other duties as assigned



  • Bachelor's degree in Computer Technology or related field
    • Significant related experience may substitute for education
  • Minimum of five years of demonstrated professional library and/or academic experience with at least two years' experience in a library technical services position
  • Demonstrated professional experience in administering and managing Integrated Library Systems (ILS) and related interoperable software, e.g. Discovery Layer, Proxy Server, etc.
  • Demonstrated understanding of access issues associated with electronic resources
  • Demonstrated experience, knowledge and enthusiasm for evaluating and integrating emerging library technologies
  • Demonstrated experience supervising, planning, assigning, scheduling and ensuring the quality of the work of others
  • Demonstrated experience effectively making decisions that have major implications on the management and operations within a department
  • Demonstrated effectiveness in a role requiring dynamic and abstract problem solving methods in adaptive situations

  • Demonstrated proficiency with office productivity software
  • Ability to work effectively both collaboratively and independently in a diverse, fast-paced, service oriented environment
  • Ability to effectively complete work assignments independently
  • Ability to effectively respond to requests from multiple levels of the College in various departments
  • Possess comprehensive knowledge of library systems theories, concepts, and practices with the ability to use in varied situations as it pertains to the departmental focus
  • Possess intermediate project management skills
  • Intermediate-level proficiency with Microsoft Outlook, Word, Excel, and PowerPoint
  • Possess strong organizational and time-management skills
  • Possess excellent written, verbal and interpersonal communication skills
  • Ability to work collaboratively
  • Ability to research and analyze issues and develop solutions
  • Ability to work accurately with great attention to detail
  • Ability to confidentially and discreetly handle subject matters requiring privacy and sensitivity
  • Ability to collaborate, negotiate and resolve conflicts on major projects
  • Ability to develop and maintain relationships with key contacts to enhance work flow and quality
  • Possess sensitivity to appropriately respond to the needs of a diverse population


  • Service Focus
  • Communication
  • Quality of Work

  • Adaptability
  • Time Utilization

  • Continuous Improvement
  • Collaboration


  • Master's degree in a related field
  • Demonstrated experience with administering Innovative Interfaces Sierra or Millennium ILS, Encore, and Decision Center
  • Demonstrated experience managing and configuring EBSCO net services, e.g. EBSCOhost Holdings and Link Manager, A to Z, and Full Text Finder
  • Demonstrated experience with EZProxy server management
  • Demonstrated experience managing Springhare's LibGuide CMS and LibAnswers with LibChat
  • Demonstrated experience with relational database management systems, e.g. PostgreSQL, MySQL, MS SQL
  • Experience with Ellucian Banner, Blackboard LMS, and REST APIs


(The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
  • The work is performed in a normal, professional office environment;
  • The work area is adequately lighted, heated and ventilated;
  • Typically, the employee may sit comfortably to perform the duties of the job and will perform repetitive motions with hands/fingers using a computer mouse and keyboard to type. However, there may be some walking; standing; bending; carrying of light items such as papers, files, pamphlets, books, etc.;
  • Work may also require walking and standing in conjunction with travel to and attendance at meetings and conferences away from the worksite

Special Note:

Special Note:

Special Instructions to Applicants: During the application process, you may be required to attach a cover letter and/or resume. It is recommended that you have these documents ready to be attached electronically to the online application. This system accepts only MS Word or PDF attachments. Any employment with the College is contingent upon satisfactory completion of a background check and drug screen.

Affirmative Action Statement: Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified and diverse workforce. Cuyahoga Community College is an equal employment/educational opportunity institution.





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Job No:
Posted: 3/22/2018
Application Due: 5/17/2018
Work Type: