Project Manager

Location
Salt Lake City, UT
Posted
Mar 22, 2018
Institution Type
Four-Year Institution
Project Manager
10329-417

Position Summary

The project manager manages projects from inception through completion within WGU’s Service Delivery Department. The individual monitors and reports project status—including risks, issues affecting project schedules, and milestone achievements—to stakeholders and departmental leadership. The project manager develops project plans and schedules and ensures projects meet departmental requirements, standards, policies, and deadlines. The project manager is expected to keep fully informed of departmental strategies and priorities and effectively influence the work of project team members in line with those priorities. The Service Delivery Department operates WGU’s technical support desk for staff and students; develops and executes Education Technology training; and is responsible for WGU’s contact center platform and IT service management platform. Projects typically span multiple university departments with unique business requirements.

The successful candidate’s first major project will be to lead the selection and implementation of a new cloud-based contact center platform that will integrate with Salesforce, ServiceNow, and our student learning environment.


  • Manages all phases of assigned projects (i.e., initiating, planning, executing, monitoring/controlling, and closing)
  • Keeps stakeholders and departmental leadership informed of project statuses, including, but not limited to, milestone achievements, toll gate progress, risks, and any issues that may adversely affect project schedules
  • Keeps project management records and systems accurate and up to date
  • Produces timely and accurate reports as directed
  • Develops realistic project plans and schedules by analyzing organizational process assets, enterprise environmental factors, task dependencies, resource requirements, work breakdown, and departmental strategy and priorities
  • Ensures projects meet organizational standards and are managed in accordance with applicable policies, processes, and procedures
  • Documents project deliverables, outputs, and notes that capture why key project decisions were made
  • Understands departmental strategic priorities and influences the actions and work efforts of team members in line those priorities
  • to develop or refine project management procedures and processes for the purpose of improving efficiency

Strongly Preferred, but not required skills:

  • Experience with Contact Center software
  • Salesforce.com
  • IT service management


    • Bachelor’s degree (master’s degree preferred)
    • Experience as the assigned project manager of executive-sponsored projects, with sole responsibility for project initiation, planning, execution, monitoring, and closure
    • Project Management Professional (PMP) Certification preferred
    • Experience in higher education, WGU, and program development preferred



Salt Lake City, Utah, United States

Full-Time/Regular

PI101696103

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