UC Title: DirectorPosition Number: 10007339Reports to: Chief Nursing OfficerWorking Title: Director Of UCI ExperienceCost Center: Administration (8613)Bargaining Unit: NoneFLSA: ExemptJob Code: 0245Date Created: 03/20/2018Shift: Day ShiftHours: 40.00
Job Description & Salary Range
Position Summary: Director of UCI Experience is responsible for working with all levels of the organization to build an extraordinary culture of excellence in patient and family experience as well as a highly engaged and energizing working environment for employees. The primary focus of this leader is to build a strategic framework for the UCI Experience, define service excellence goals and objectives, and to develop and implement programs that foster a patient-centric culture with an emphasis on accountability and customer service. Secondary responsibilities are to partner with HR Leadership to build the employee centric culture necessary to enable a truly patient-centric culture.
The Director will direct and serve on various relevant committees, ad hoc task forces, and subcommittees addressing issues of (patient and family, and employee) experience. They will also serve as a role model and coach for leaders and employees, identifying and recommending ongoing staff development opportunities and curriculum content necessary to meet the service excellence program goals.
The position will report directly to both the Chief Nursing Officer and the Chief Human Resources Officer. Position will have 6 direct reports.
Required Qualifications:10 + years of progressively increasing responsibilities, including at least 5+ years of leadership experience (preferably in an academic medical setting)Ability to define problems, collect data, establish facts and analyze and interpret data in order to draw data-driven insights and conclusionsAbility to effectively plan for and optimally manage resourcesAbility to establish and maintain effective working relationships across the HealthSystemAbility to maintain a work pace appropriate to the workloadAbility to maintain composure when confronted by difficult situations and to respond professionallyAbility to plan strategically, develop objectives and implement tactical plans to achieve desired outcomesAbility to simultaneously manage multiple medium to large projectsAble to build a culture of excellence while fostering loyalty across constituencyActively develops staff and colleagues, and provides regular performance feedbackAdapts quickly to changing conditions by responding positively, assimilating new processes into job functions and taking ownershipBroad healthcare knowledge with demonstrated experience related to customer service and/or patient experienceCollaborates with a variety of departments to ensure care is consistently patient-centered, and seeks to exceed expectations of patients and familiesDemonstrated ability to effectively influence large workforces.Effective time management and organizational skills to identify, prioritize and reach goals and objectives, cope with multiple demands in timely manner, and overcome changing prioritiesExcellent written and verbal communication skills in EnglishFlexible work style, tactful, poised, and patientFosters and promotes a positive and professional imageMust demonstrate customer service skills appropriate to the jobMust possess the skill, knowledge and ability essential to the successful performance of assigned dutiesProven track record of results and working with senior managementSelf-directed with strong interpersonal skillsSkilled in recognizing an emergency or high priority situation, and taking appropriate and immediate actionSuccessful experience in organizational/cultural change
Preferred Qualifications: Knowledge of University and medical center organizations, policies, procedures and formsMaster's in Business Administration, Nursing, Healthcare Administration or other relevant fieldPrevious consulting experience at a large organization
Physical, Mental & Environmental Demands:To comply with the Rehabilitation Act of 1973 the essential physical, mental and environmental requirements for this job are listed below. These are requirements normally expected to perform regular job duties. Incumbent must be able to successfully perform all of the functions of the job with or without reasonable accommodation.
To apply, visit http://careers.ucirvinehealth.org/jobs/2608037-director-of-uci-experience-administration-f-slash-t-days