IT Systems Support Paraprofessional/Professional
Nature of Work:
Under the general direction and supervision of the Senior Systems Specialist, the Systems Specialist assists with maintaining the functional aspects of the Financial Aid module of the Student Information System, including system setup, implementation, analysis, problem resolution, maintenance, reporting, and regulatory updates. In particular, the Systems Specialist assists with importing/exporting financial aid data between Banner, State (GSFC), and Department of Education software (COD, ED Connect, Ed Express, NSLDS). The Systems Specialist is also responsible for ensuring the University is in compliance with use of these systems and carefully monitoring complex government and institutional regulations.
Training and Experience:
Associates Degree in Computer Applications, Information Technology, or a closely related field;
High proficiency in computer systems utilizing databases, word processing, graphics, MS Office Applications and other software applications;
A strong foundation in database management;
Experience with developing SQL queries;
MS Access and Excel experience;
Customer service experience;
Knowledge of general office practices and procedures;
High ethical and professional standards.
Bachelor's Degree in a related field;
Basic knowledge and experience using Ellucian Banner (Student/Financial Aid module);
Experience using relational database reporting tools including ARGOS, TOAD, or other similar reporting tools;
Knowledge of COD and NSLDS systems.
Illustrative Examples of Work:
Assist with the management of the Financial Aid module in Banner including the annual setup and rollover, testing, maintenance and overall data integrity.
Assist with developing Banner workflow process models and procedures that ensure regulatory compliance and are consistent with institutional goals and responsive to student needs.
Assist with creating, developing and maintaining SQL, PL-SQL, & Argos Reports, procedures & scripts to extract data & generate reports.
Assist with development & maintenance of BANNER web self-service for the Office of Financial Aid.
Assist with integrating all available technology to streamline services and improve accuracy and efficiency.
Configure settings and parameters in Banner to align with student communication plan, SAP, financial aid budgets, mass packaging, etc.
Maintain & update Student Aid Internet Gateway (SAIG) systems & software, including EdConnect software.
Process ISIR records, including updates using Banner and EdConnect.
Import and export reports from NSLDS, EdExpress for Windows, EdConnect, DL Tools for windows, and Common Origination and Disbursement (COD) system.
Coordinate with ITS team on application and testing of Banner Financial Aid patches, system issues, updates, & upgrades, including Georgia enhancements (Mods).
Ensure that knowledge of financial aid issues and regulations for both the Federal and state level are current by reviewing the COD technical handbook, IFAP, Dear Colleague letters, NSLDS newsletters, and the Federal Student Aid Handbook.
Coordinate student loan programs in collaboration with Student Accounts, including: collecting data (final site), documentation, processing, certification and disbursement of loan funds. (Direct Loans, Student Access Loans, Alternative Loans)
Process, troubleshoot, and disburse federal, state, and institutional aid in compliance with Federal and State regulations.
Assist with preparing and compiling data (annual and on demand) to support requests from the Board of Regents, the US Department of Education, Georgia Student Finance Commission, and others as required for participation in federal and state financial aid programs.
Attend off-campus workshops, department meetings, and travel to in-state and out of state conferences.
Perform other job-related duties as assigned.
This job description in no way states or implies that these are the only duties to be performed by the employee occupying the position. Employees will be required to perform any other job-related duties requested by their supervisor.
(Screening of applications will begin at date shown and will continue until the position is filled.)
Open Until Filled
Special Instructions to Applicants:
General Operating (State)
Number of Openings:
If Other, please denote the Name of a Grant:
The work is typically performed while sitting at a desk or table or while intermittently sitting, standing, or stooping;
The work is typically performed in an office.
Facts About the Institution:
Albany State University is a fully accredited senior unit of the University System of Georgia. Employees receive benefits provided by the University System of Georgia, including, but not limited to, hospital and major medical insurance, group life insurance, participation in the Georgia Teachers' Retirement System, Optional Retirement Plan (Faculty and exempt employees only), Social Security and Tuition Remission after six months of employment.
Albany State University is an equal employment, equal access, equal educational opportunity and affirmative action institution which adheres to all federal and state civil rights laws banning discrimination in public institutions of higher education.
The University is committed to insuring equal opportunity to all students, employees, and applicants for employment or admission without regard to race, color, religion, sex, national origin, age, veteran status, physical or mental disabilities, or sexual orientation. It is the policy of Albany State University to comply with all federal laws, including the Age Discrimination Act of 1975, Section 504 of the Rehabilitation Act of 1973, Title II of the Americans with Disabilities Act (ADA) of 1990 (Title II), Title IX of the Education Amendments of 1972 (Title IX), Title VI of the Civil Rights Act of 1964 (Title VI), Executive Order (E.O.) 11246, and all subsequent amendments and implementing regulations which prohibit discrimination as above described. In accordance with the requirements above, Albany State University affirmatively states that it does not discriminate on the basis of race, color, religion, sex, age, veteran status, disability or national origin in its employment and/or educational programs and activities. Albany State University is an Affirmative Action/Equal Opportunity Institution.
The University shall take action, to the extent allowed under state and federal law, to ensure fulfillment of this policy. For questions or more detailed information regarding this policy, or to file a complaint regarding violation of this policy, please contact the Albany State University Office of Human Resources, 504 College Drive, Billy C. Black Building, Room 382, Albany, Georgia 31705, Director of Human Resources at 229-430-4623. Students requiring disability related accommodations for participation in any event or to obtain print materials in an alternative format, please contact the Student Disability Services Center, New Student Center, 2nd Floor, Green Zone (Room 2-140), Dr. Stephanie Harris-Jolly, Director of Counseling and Student Disability Services, 229-903-3610.
Applicants who have a disability and who need special services or facilities to apply or to interview should contact Human Resources at 229-430-4623. EEO/AA employer.
Optional Applicant Documents:
Required Applicant Documents:
Application Types Accepted:
Staff Employment Application