Student Services Coordinator
Student Services Coordinator
(Student Services Professional II)
Apply Today! Open until filled. Application Screening Begins: Monday, April 2, 2018
Under the general supervision of the Director of Extended Education Programs and direction from the Computer Science (CS) program director in the School of Computing and Design (SCD), the Student Services Coordinator performs moderately complex professional student services work. The incumbent assists in recruitment, admission, and program support services that enhance the student experience in the Computer Science Online Program
ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to, the following:
- Serves as the primary advisor to applicants and students for the CS Fully Online Programs. Conducts evaluations of all courses and credits completed by applicants for the purpose of meeting admissions requirements. Collaborates with the admissions office for the admissions of applicants into the program. Reviews all academic coursework and advises students of their academic standing and progress towards meeting all degree requirements. Updates and maintains effective inquiry and applicant tracking system. Maintains electronic student advising files, transcripts and records; ensures strict confidentiality and security of academic records. Produces and analyzes reports.
- Serves as the primary advisor to applicants and students for the CS Fully Online Programs. Conducts evaluations of all prior completed coursework by applicants to determine program admissibility. Collaborates with the admissions office for the admissions of applicants into the program. Reviews all academic coursework and advises students of their academic standing and progress towards meeting all degree requirements. Updates and maintains effective inquiry and applicant tracking system. Maintains electronic student advising files, transcripts and records; ensures strict confidentiality and security of academic records. Produces and analyzes reports.
- Works with enrollment services departments (e.g., Admissions, Registrar, Financial Aid) to enhance the administration and coordination of services for students enrolled in Extended Education programs. Identifies issues, recommends, and implements solutions to problems and changes in program procedures.
- Coordinates and promotes special events for Extended Education program prospects and students including student orientation, on-campus recruitment programs, Showcase, and Open House. Coordinates activities with other campus departments. Assists with student recruitment and outreach. Increases public awareness of Extended Education academic credit programs and activities.
- Monitors the development, ongoing maintenance, and updating of Extended Education academic program information in the program website and university catalog. Creates updates and disseminates informational documents and program materials. Increases public awareness of Extended Education business programs and activities. Serves as the primary point of contact for program inquiries.
- Assigns tasks and projects to student assistants when needed
Performs other job-related duties and special projects as assigned.
KNOWLEDGE, SKILLS AND ABILITIES:
Working knowledge of the principles of individual and group behavior; procedures and activities of the program to which assigned; general knowledge of the methods and problems of organizational and program management. General knowledge of research and interview techniques; and of the principles of individual and group behavior.
Ability to interpret and apply program rules and regulations; use initiative and resourcefulness in planning work assignments and in implementing long-range program improvements; obtain factual and interpretative information through interviews; reason logically; collect, compile, analyze and evaluate data and make verbal or written presentations based on these data; advise students individually and in groups on routine matters where required; recognize multicultural, multisexed and multi‑aged value systems and work accordingly; establish and maintain cooperative working relationships with faculty, CSU administrators, student organizations, private and public agencies and others in committee work, and student advising and community contacts; and, rapidly acquire a general knowledge of the overall operation, functions and programs of the campus to which assigned. Demonstrated ability to make decisions and carry through actions having implications with regard to other program or service areas Services Office. Possession of these knowledge and abilities typically is demonstrated through the Experience requirements below.
Experience: Possession of these knowledge and abilities is typically demonstrated through the equivalent of two years of professional experience in one of the student services program areas or in a related field; experience should give evidence of competence and indicate the potential for further growth. A master’s degree in a job related field may be substituted for one year of the professional experience.
Education: Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job‑ related field. Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a year-for-year basis.
Knowledge of, recruitment, admission, enrollment, retention, graduation, and other student and administrative services that support and enhance student learning. Excellent customer service, information literacy, and critical thinking skills. Exceptional ability to communicate verbally and in writing in a professional, persuasive, and tactful manner. A sincere desire to assist students. Technical competence in a wide variety of applications including Oracle/PeopleSoft or other enterprise information management system; MS Office, Google mail and calendaring programs.
SPECIAL CONDITIONS OF EMPLOYMENT & POSITION DESIGNATIONS:
All offers of employment are contingent upon the successful completion of a background check (including a criminal records check).
The person holding this position is considered a “mandated reporter” under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
This position will have a duty to report to the Campus Title IX Officer information pertaining to victims of sex discrimination, sexual harassment, sexual misconduct, dating/domestic violence, and stalking as required by CSU Executive Order 1095.
This position has been designated as a sensitive position with access to and responsibility for detailed personally identifiable Level 1 confidential information about students, faculty, staff or alumni that is protected, personal or sensitive as defined in the CSU Information Security Data Classification Standards)
This position is required to comply with confidentiality requirements outlined in the Department of Education’s Family Educational Rights and Privacy and California’s Educational Code Chapter 13 regarding sensitive student issues.
Must possess and maintain a valid license to drive in the State of California, pass the Defensive Training Class, and be insurable under the University's liability coverage.
May require occasional evenings and/or weekend work.
Office environment with standard equipment and tasks. Position requires working at a computer and desk for extended periods of time. May require travel between campus offices and off-campus locations.
Anticipated hiring salary in the low $4,000's/month. For salary range info see: CSU Salary Schedule. CSUMB offers an attractive employee benefits package, CSU Benefits R04. The University Corporation at CSU Monterey Bay also provides access to affordable campus housing, Employee Housing.
TENTATIVE RECRUITMENT TIMELINE:
Week of April 16 Phone/Zoom Interviews
Week of April 23 or 30 Campus Interviews
For full consideration, submit the required documents by 5:00 p.m. on the priority screen date listed above. For assistance or if you require an accommodation, please call (831) 582-3389. For computer/online access you may visit the Tanimura and Antle Family Memorial Library (map).
CSU Monterey Bay is an Affirmative Action/Equal Opportunity Employer. We consider qualified applicants for employment without regard to: Age, Disability, Race or Ethnicity, Gender, Gender Identity or Expression, Nationality, Religion, Sexual Orientation, Genetic Information, Veteran or Military Status.
All employees must be eligible for employment in the U.S.