Desktop Support Assistant Manager
Schedule Information: 8:00 - 4:30, M-F
Hours Per Week: 37.5 hours/week
Benefits: Health, Dental, Life & Disability Insurance; Sick, Vacation, and Holiday pay; Personal Business; Educational Assistance: Tuition Waivers at Harper & Professional Expense
Work Conditions: Office environment
Duties of Position:Manages the Classroom/desktop problem request and incident queue. Responds to desktop and classroom technology escalation requests. Ensures the team maintains a high level of Client Satisfaction. Provides input to the Technical Manager and Desktop Project team. The IT Assistant Technical manager is responsible for planning, directing, and overseeing the operations of the technical team. The manager is also responsible for developing and maintaining procedures that enable and encourage the optimum performance of a staff of technical professionals. The manager is responsible for providing coaching and career development to team members. Manages team of technical professionals that provide technical support to the Harper College community. Responsible for the management, monitoring, and maintenance of the production environment. Administers and maintains policies and procedures for ensuring the security and integrity of the College systems. Keeps current with industry developments and standards in order to make recommendations for technology improvements, acquisitions and/or development. Develops documentation and procedures to decrease errors and outages and increase the ability for anyone on the team to perform standard procedures. Performs duties associated with managing staff; including assigning personnel and other resources to projects and activities. Functions as a member of the technical management team that works together to integrate educational, fiscal, technology, and personnel planning to ensure achievement of the College’s mission. Collaborates with peers for adherence to best practices and process standardization. Provides 24/7 support. Performs related duties as assigned.
Educational Requirements: Bachelor's degree in technology related field or a combination of Bachelor’s degree in un-related field and relevant work experience. Master’s degree in technical field or business preferred.
Experience Requirements: Three years of project management and/or supervisory experience required. Five years of progressive experience in a technical role. Must possess excellent verbal and written communications skills as well as the ability to grasp a quick understanding of new situations.
Application Review Date: Applications are accepted until the position is filled though priority will be given to applications received on or before: March 30, 2018.
Required Documents: ***A resume and cover letter are required to complete the application process***
* Official transcripts required upon hire
* Employment is contingent upon Criminal Background Check.
* Employment sponsorship is not available.