Communications Center Supervisor
Communications Center Supervisor
*Cover letter is required with application.*
Summary: The Communications Supervisor directs the daily operations of the Police Communications Center. Supervises the communications officers, which includes all training in the performance of their duties. Operates and troubleshoots all communications equipment, including (i.e. two-way radios, computer systems, video cameras, multi-line telephones, and intrusion and panic alarms). Responsible for the testing and maintenance of the multiple campus-wide Emergency Alert Systems (EAS). Responsible for the testing and certifying of select Department members in the use of North Carolina State Bureau of Investigations, Division of Criminal Information computer systems. Develops and assigns communications officers training opportunities from local, state and federal resources. Ensures Quality Assurance (QA) programs are in place. Assists with special events, emergencies, criminal investigations and supports the University Emergency Operations Center (EOC), when activated. This position also prepares budget submissions, mid-year and year-end reports, daily reports as needed, schedules/staffing and special projects, as assigned.
- Exemplifies the highest degrees of ethics and integrity and using a team-based philosophy, with mentoring, coaching, and accountability of him/herself and assigned communicators.
- Directs and coordinates the duties of Communications Officers, and any other Departmental employees assigned.
- Directs and coordinates the duties of Communications Officers, Data and Records Manager, as well as any other departmental employees assigned on a regular, temporary, or special event basis.
- Ensures that Communications staff follow Federal, State, University, and Departmental laws, policies, and procedures.
- Attend meetings and planning sessions as assigned on behalf of the University and/or the Police Department.
- Works under indirect supervision. Reports to the Emergency Services Manager.
- Prepares, modifies, and implements assignments and schedules as necessary to ensure adequate coverage.
- Exercises direct supervision as outlined in the Department Standard Operating Procedure Manual.
- Ensures all actions taken by Communications Officers and any other personnel assigned are in accordance with Federal and State laws relative to the performance of their duties. Also ensures that their actions are in accordance with University policies and procedures as outlined in the Human Resources Policies and Procedures and Employee Handbook, Wake Forest University Police Department written policies, procedures and directives, Department Standard Operating Procedures Manual, published directives and unwritten procedures/practices traditionally practiced.
- Assists/provides input with personnel management as necessary.
- Coordinates communications related training, operational procedures, and responses to emergency situations.
- Reviews and actions reports of all incidents and situations.
- Performs monthly audit of all North Carolina State Bureau of Investigation, Division of Criminal Information computer entries and inquiries, signs off on same and maintains for semi-annual state audit.
- Ensures that all licenses, certifications, and training is current for the Communications Center and its staff.
- Develops and assigns communications officers training opportunities from local, state and federal resources.
- Carries a Departmental issued cellular telephone at all times, whether on or off duty.
- Builds and maintains a rapport with faculty, staff, students, and visitors as well as with University Departments,
- Attends communications, law enforcement, and other specialized training courses to gain knowledge and maintain certifications.
- Works flexible schedule as required by Departmental and special needs events.
- Works special assignments, such as VIP visits, special events, Move-In, and Graduation.
- Coordinates the schedules for Communications staff.
- Participates in pre-employment interview boards and completes criminal background checks for potential Departmental employees.
- Responsible for the testing and maintenance of the multiple campus-wide Emergency Alert Systems (EAS).
- Oversees the maintenance of all resource material available in the Communications Center and delegates the updating of this almost daily changing of essential information for the University.
- Troubleshoots hardware and software problems on all Communications computer systems.
- Troubleshoots and makes/arranges for essential repairs to and the associated specialized emergency equipment.
- Trains, tests and certifies all Departmental staff in the use of North Carolina State Bureau of Investigation, Division of Criminal Information computer systems.
- Provides technical, operational, and support assistance to other law enforcement and emergency services agencies.
- Provides assistance and a liaison on communications and criminal history information with Federal Bureau of Investigation, U.S. Marshal Service, and Naval Criminal Investigative Service.
- Ensure Quality Assurance (QA) programs are in place.
- Assists with special events, emergencies, criminal investigations, and supports the University Emergency Operations Center (EOC), when activated.
- Assists all divisions of the Department in day-to-day operations and for all major emergency situations.
- Performs all other functions as outlined in the Communications Officer Position Description.
- Assists other law enforcement agencies, as required.
- Provides problem-solving assistance for faculty, staff, and students either directly or in concert with other University departments.
- May be required to work other assignments during special events and emergencies.
- May be required to work evenings, weekends and holidays.
- May be required to fill in as a Communications Officer.
Required Education, Knowledge, Skills, Abilities:
- Minimum High School with 10 years’ experience, preferably in police/emergency communications and four years in a supervisory capacity.
- Must meet all requirements to become and maintain certification as a: North Carolina State Bureau of Investigation, Division of Criminal Information Certified Operator, and Terminal Agency Coordinator.
- Must be able to successfully complete and maintain the North Carolina Communications Officer Certification training.
- Must be able to successfully complete and maintain the Association of Public-Safety Communications Officials (APCO) Certifications.
Preferred Education, Knowledge, Skills, Abilities:
- College degree preferred, (two or four year).
- Experience managing public safety communications center.
- Prefer following certifications: Criminal Justice Information Network General Instructor Certification, Communications Instructor Certification, Crisis Management and Supervisory training, and NIMS ICS 100, 200, 300 and 400.
- Responsible for own work.
Note: This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.
In order to provide a safe and productive learning and living community, Wake Forest University conducts background investigations and drug screens for all final staff candidates being considered for employment.
Wake Forest seeks to recruit and retain a diverse workforce, and encourages qualified candidates across all group demographics to apply.
Winston-Salem, North Carolina, United States